Services A-Z (103)

The Business Applications team support third-party application integration for several academic departments and business offices. Examples of software include CourseLeaf, OnBase,Terminal4, and TerraDotta.

Active Learning Classrooms are designed to increase student-faculty interaction or encourage groups of students to work together to complete a task.

To install certain software and hardware on a TWU PC, users must have administrative rights on that computer.

Request Office of General Counsel review Affiliation Agreements and obtain Provost signature.

Technology develops its annual report to demonstrate its value to the University.

Antivirus is protective software designed to defend a computer against malicious software.

TWU Technology works with faculty on custom software solutions, particularly to innovate in areas such as assessment.

The Automated Call Distribution (ACD) system is an essential tool for campus call centers, providing a means to effectively manage large volumes of incoming phone calls.

All network storage (X-Drive, Network Personal, and Network Shared) is backed up nightly to enterprise-level servers with multiple points of file redundancy.

Charter Communications provides basic cable TV service is provided in all residence hall rooms, as well as select office buildings on the TWU Denton campus.

Multiple calendars can be created and shared, allowing different levels of permissions for each user.

Live operators direct all calls received at 940-898-2000.

Canvas is a web-based application which allows instructors to put class materials on the Internet. It provides a variety of tools to facilitate teaching and learning. All courses at TWU use Canvas.

A TWU email address (username@twu.edu) may allow a discount on cellular phone service.

Classroom AV and media include clickers, Panopto lecture capture, AMX touch panels, Apple TV, and microphones.

Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or videoconference room.

TWU classrooms are designed to meet the varied needs of the faculty, students and departments across the University. Classroom technology hardware serves as a medium to accentuate, enhance, and facilitate pedagogy.

Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.

The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle of four years.

By allowing students access to computers in class, they can fully engage their professor during class time and learn to effectively use the programs required for class.

The Office of Technology provides several video-conference rooms equipped with Cisco codecs and HD quality LifeSize units.

Request Office of General Counsel review for contracts including Procurement Contracts, Research and Sponsored Program Agreements, Academic Agreements (exclusive of Affiliation Agreements), and MOUs. Additionally, you may request Office of General Counsel assistance in creating a completely new contract from scratch, if necessary.

Sometimes off-the-shelf software cannot meet the unique and complex requirements of a department, group, or business organization. TWU’s team of experienced developers and project coordinators can help, whether the need is a minor adjustment to existing software or the implementation of a major system.

After the Office of Technology completes a custom application on behalf of a Department or Group, extensive testing is required to ensure that the application both functions as desired and has the look and feel wanted.

Sedona allows faculty to input contributions to teaching, scholarship, service, and other CV-related data into a database.

Technology can assist users with data transfer in the event that files need to be moved from one device or location to another.

The TWU DBAs support Oracle and Microsoft SQL databases for the TWU community.

Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.

TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.

TWU operates two primary domains: pioneer (for students) and fs (for faculty and staff). Active directory is the primary system TWU uses to create usernames.

TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.

Texas Woman's University Department of Public Safety uses a variety of methods to alert students, faculty, and staff in case of a significant emergency on a campus.

The Office of Technology assists with the audio and video recordings of events and productions sponsored by the University. The Office of Technology provides high quality HD Video production and digital Audio recordings to broaden the reach of idea sharing that can be saved and shared on the web.

In accordance with TWU Regulation and Procedure 1.22, the Office of Technology provides laptops and certificates for employees who plan to travel to foreign countries.

Automate your workflow by collaborating with the Office of Technology. Move paper forms online and reduce the cost of doing business.

If you have a question about an issue that you believe may have legal consequences or implications, please type your question and we will be happy to provide an answer.

Google Analytics is a service offered by Google that generates detailed statistics about a website's traffic and traffic sources, and measures such things as conversions and sales. It's the most widely used website statistics service.

The Center for Faculty Excellence can help with design, such as Canvas banners for courses. The Center for Faculty Excellence & the Office of Technology provide poster printing services.

Individuals such as contractors, visiting scholars, and others such as support staff from outside companies may be eligible for TWU portal usernames.

Degaussing (magnetizing) hard drives is an industry best practice for data security.

TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.

ID cards and readers are managed by ID and Dining Services.

Legal investigations for the inappropriate use of information resources.

IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. TWU Technology is a member of the Stop.Think.Connect. Academic Alliance.

Microsoft Skype for Business and Google Meet are communications tools that offer instant messaging (IM), as well as many other features to enhance collaboration and communication in an organization.

Client Services employs a dedicated team of technicians to ensure stable operation of all TWU computer labs and computer classrooms.

Laptops and other mobile devices owned by Texas Woman's University should be regularly scheduled for maintenance and upgrades.

The Long Distance Code (LDC) is assigned to place long distance calls while conducting university business.

Technology maintains mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.

The Managed Workstation program is TWU’s approach to managing University software and hardware computer needs.

All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.

New communication outlet boxes or jacks for network, telephone, and/or video services can be installed and pricing is based on the number of jacks/outlets requested and the urgency of the request.

Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.

LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.

The Office of Technology provides on-site support for each of our three campuses.

In addition to primary support with the Oracle "Phoenix" E-Business Suite (Budget, Finance, & HR) system, Enterprise Applications can provide "out of the box" support to meet the unique requirements of a TWU department, group, or business organization--whether the need is a minor adjustment to the existing software or the implementation of a new product, new screen/form, report, or process.

TWU provides Google Suite for Education which includes the Sites application.

Departments and components may request activation of a phone bank to use for outreach and/or fundraising.

TWU’s basic phone service is maintained and supported by the Office of Technology.

Pioneer Portal is a user’s gateway to self-service.

Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.

Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.

The Office of Technology offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through the Office of Technology ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.

The Office of Technology provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.

Laws (TAC and HIPAA) and industry mandates (PCI) require organizations to assess their vulnerabilities and risks.

Funded by an NSF grant, the Science Research Network offers high-speed connectivity and access to Internet2

Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.

Reporting information security concerns.

Technology can provide hosting services for University colleagues who want to operate their equipment in a secure, centrally-managed data center.

Microsoft Outlook allows for the creation of email-based “public folders” that can be shared among a group of TWU employees. The shared email service is typically used by departments that need a general email address, by student organizations and clubs to share information, and by workgroups large and small to collaborate with co-workers.

Everyone at TWU has access to network storage space.

The Office of Technology can assist its colleagues to find software options, evaluate them, make a good decision, and then purchase the system in a way that protects the end users.

TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.

Proofpoint has been a leader in effective blocking of email-borne threats for over a decade.

Shibboleth is the authentication system that enables access to web applications via single sign-on. Portal ID account holders use Shibboleth to gain access to these resources.

TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.

SAS (Statistical Analysis System) is an integrated system of business software products that allows users to perform statistical analysis, forecasting, quality improvement and more. Coursework assistance is managed by the Center for Research Design and Analysis. Contact information is available: https://twu.edu/center-for-research-design-and-...

A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.

Enterprise Applications teams support third-party application integration for student information systems. Examples of software include Canvas and Hobson's Connect.

Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

Student Technology Assistants and Resources (STAR) is a technology resource program for all currently enrolled TWU students.

The purpose of the Students Advisory Committee for Technology (Students-ACT) is to review and prioritize project proposals relating to student technology services and create recommended proposals for consideration by the CIO.

PsychData, which is similar to software programs such as Survey Monkey, has additional features pertinent to academic research.

System Administration services provides installation, management, and support for servers running the Linux and Windows operating systems.

The Office of Technology offers project management services for software and hardware integration (access or connections to existing TWU systems), installation, and configuration.

The Technology Knowledge Base contains articles with instructions about services listed in the Technology Service Catalog.

Well-written answers to the most common user queries.

An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

The Technology Service Center is TWU's 100% web-based service request solution for technology support.

The on-campus networks provide access to a variety of computing and information services.

All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).

A high performance video conferencing system with accessories is available on each of the three campuses for the purpose of connecting students in classrooms across distances, as well as connecting business meetings meeting from various locations.

The Office of Technology provides several video-conference classrooms equipped with Cisco codecs and HD quality LifeSize units.

A virtual machine (VM) is an emulation of a particular computer system. Virtual machines operate based on the computer architecture and functions of a real or hypothetical computer, and their implementations may involve specialized hardware, software, or a combination of both.

Unified Communications has partnered with Centurylink (formerly Qwest) to provide HD audio conferencing for faculty and staff members on all TWU campuses.

Individuals at TWU are encouraged to use Skype for Business, Google Meet, and Blackboard Collaborate as self-service chat and/or audio and video call services.

TWU Voicemail provides TWU faculty and staff a convenient and cost-effective system for receiving, sending, and managing voicemail messages.

The Bursar's office manages all forms that require anonymous payments.

WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.

Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.