Services A-Z (104)
Academic Affairs
To submit Academic Agreements for review and/or Provost signature including clinical and non-clinical affiliation agreements, Research and Sponsored Program Agreements, MOUs for academic purposes, and all other agreements that support the academic functions of the University, but that do not require the payment of money. Additionally, you may request Office of General Counsel assistance in creating a completely new contract from scratch, if necessary.
Technology / Administrative and Business / Business Software and Systems
The Business Applications team support third-party application integration for several academic departments and business offices. Examples of software include CourseLeaf, OnBase,Terminal4, and TerraDotta.
Technology / Classroom, Learning, and Pedagogy Tools
Active Learning Classrooms are designed to increase student-faculty interaction or encourage groups of students to work together to complete a task.
Technology / Security
To install certain software and hardware on a TWU PC, users must have administrative rights on that computer.
Technology / IT Professional Services
Technology develops its annual report to demonstrate its value to the University.
Technology / Computer and Device Support
Antivirus is protective software designed to defend a computer against malicious software.
Technology / Classroom, Learning, and Pedagogy Tools
TWU Technology works with faculty on custom software solutions, particularly to innovate in areas such as assessment.
Technology / Communication
Charter Communications provides basic cable TV service is provided in all residence hall rooms, as well as select office buildings on the TWU Denton campus.
Technology / Collaboration
Multiple calendars can be created and shared, allowing different levels of permissions for each user.
Teaching and Learning with Technology
Canvas is a web-based application which allows instructors to put class materials on the Internet. It provides a variety of tools to facilitate teaching and learning. All courses at TWU use Canvas.
Technology / IT Professional Services / Discounts
A TWU email address (username@twu.edu) may allow a discount on cellular phone service.
Technology / Classroom, Learning, and Pedagogy Tools
Classroom AV and media include Panopto lecture capture, Zoom, microphones, clickers, AMX touch panels and Apple TV.
Technology / IT Professional Services / Training
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or videoconference room.
Technology / Classroom, Learning, and Pedagogy Tools
TWU classrooms are designed to meet the varied needs of the faculty, students and departments across the University. Classroom technology hardware serves as a medium to accentuate, enhance, and facilitate pedagogy.
Technology / Collaboration
Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.
Technology / Computer and Device Support
The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle.
Technology / Classroom, Learning, and Pedagogy Tools
By allowing students access to computers in class, they can fully engage their professor during class time and learn to effectively use the programs required for class.
Technology / Computer and Device Support
IT Solutions provides several video-conference rooms equipped with Cisco codecs and HD quality LifeSize units.
Technology / Administrative and Business / Business Software and Systems
Sometimes off-the-shelf software cannot meet the unique and complex requirements of a department, group, or business organization. TWU’s team of experienced developers and project coordinators can help, whether the need is a minor adjustment to existing software or the implementation of a major system.
Technology / Administrative and Business / Business Software and Systems / Business Applications Support
After IT Solutions completes a custom application on behalf of a Department or Group, extensive testing is required to ensure that the application both functions as desired and has the look and feel wanted.
Technology / Administrative and Business / Business Software and Systems
Sedona allows faculty to input contributions to teaching, scholarship, service, and other CV-related data into a database.
Technology / Computer and Device Support
Technology can assist users with data transfer in the event that files need to be moved from one device or location to another.
Technology / Wifi, Network, and Servers
The TWU DBAs support Oracle and Microsoft SQL databases for the TWU community.
Technology / Computer Labs and Printing
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
Technology / Communication
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
Technology / Wifi, Network, and Servers
TWU operates two primary domains: pioneer (for students) and fs (for faculty and staff). Active directory is the primary system TWU uses to create usernames.
Technology / Communication
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Technology / Security
Texas Woman's University Department of Public Safety uses a variety of methods to alert students, faculty, and staff in case of a significant emergency on a campus.
Technology / Administrative and Business
IT Solutions assists in evaluating enterprise business application integration needs and ensuring the solution approach will fulfill the requested needs. This service can be requested whenever there is a need for integrating enterprise business applications which usually means accessing source data, transforming the data, and providing target data into a target system.
Technology / Administrative and Business / Business Software and Systems
Technology / Classroom, Learning, and Pedagogy Tools
IT Solutions assists with the audio and video recordings of events and productions sponsored by the University. IT Solutions provides high quality HD Video production and digital Audio recordings to broaden the reach of idea sharing that can be saved and shared on the web.
Technology / Computer and Device Support
In accordance with TWU Regulation and Procedure 02.450, IT Solutions provides laptops and certificates for employees who plan to travel to foreign countries.
Technology / Administrative and Business / Business Software and Systems
Automate your workflow by collaborating with IT Solutions. Move paper forms online and reduce the cost of doing business.
Technology / Administrative and Business / Data, Reporting and Analytics
Google Analytics is a service offered by Google that generates detailed statistics about a website's traffic and traffic sources, and measures such things as conversions and sales. It's the most widely used website statistics service.
Technology / Classroom, Learning, and Pedagogy Tools
The Center for Faculty Excellence can help with design and poster printing services.
Technology / Security
Individuals such as contractors, visiting scholars, and others such as support staff from outside companies may be eligible for TWU portal usernames.
Technology / Security
Degaussing (magnetizing) hard drives is an industry best practice for data security.
Technology / IT Professional Services / Discounts
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
Technology / Security
ID cards and readers are managed by ID and Dining Services.
Technology / Security
TWU Information Security offers investigative and analysis services to assist with official investigations related to information resources.
Technology / IT Professional Services / Training
IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25% or more of their responsibilities.
Technology / Communication
Microsoft Skype for Business and Google Meet are communications tools that offer instant messaging (IM), as well as many other features to enhance collaboration and communication in an organization.
Technology / Computer Labs and Printing
Client Services employs a dedicated team of technicians to ensure stable operation of all TWU computer labs and computer classrooms.
Technology / Computer and Device Support
Laptops and other mobile devices owned by Texas Woman's University should be regularly scheduled for maintenance and upgrades.
Technology / Computer Labs and Printing
Convenient on-demand access to full-function laptop computers in the Student Union at Hubbard Hall and Blagg-Huey Library
Technology / Communication
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
Technology / Computer and Device Support
The Managed Workstation program is TWU’s approach to managing University software and hardware computer needs.
Technology / Computer and Device Support
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.
Technology
Inactive public folders
Technology
Re-image laptop - Asset #823707
Technology / Wifi, Network, and Servers
New communication outlet boxes or jacks for network, telephone, and/or video services can be installed and pricing is based on the number of jacks/outlets requested and the urgency of the request.
Technology / Security
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.
Technology / Wifi, Network, and Servers
Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.
Technology / IT Professional Services / Training
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
Technology / Computer and Device Support
IT Solutions provides on-site support for each of our three campuses.
Technology / Administrative and Business / Enterprise Software and Systems
In addition to primary support with the Oracle "Phoenix" E-Business Suite (Budget, Finance, & HR) system, Enterprise Applications can provide "out of the box" support to meet the unique requirements of a TWU department, group, or business organization--whether the need is a minor adjustment to the existing software or the implementation of a new product, new screen/form, report, or process.
Technology / Collaboration
TWU provides Google Suite for Education which includes the Sites application.
Technology / Communication
Departments and components may request activation of a phone bank to use for outreach and/or fundraising.
Technology / Communication
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
Technology / Administrative and Business / Enterprise Software and Systems
Pioneer Portal is a user’s gateway to self-service.
Technology / Computer Labs and Printing
Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.
Office of General Counsel
Request Office of General Counsel review for Procurement Contracts. Additionally, you may request Office of General Counsel assistance in creating a completely new contract from scratch, if necessary.
Technology / Administrative and Business
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
Technology / IT Professional Services
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
Technology / Administrative and Business / Data, Reporting and Analytics
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
Technology / Security
Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.
Technology / Security
Reporting information security concerns or suspected security incidents
Technology / Wifi, Network, and Servers
Technology can provide hosting services for University colleagues who want to operate their equipment in a secure, centrally-managed data center.
Technology / Security
Laws (TAC and HIPAA) and industry mandates (PCI) require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
Technology / Communication
Microsoft Outlook allows for the creation of email-based “public folders” that can be shared among a group of TWU employees. The shared email service is typically used by departments that need a general email address, by student organizations and clubs to share information, and by workgroups large and small to collaborate with co-workers.
Technology / Computer and Device Support
Everyone at TWU has access to network storage space.
Technology / Computer and Device Support
IT Solutions can assist its colleagues to find software options, evaluate them, make a good decision, and then purchase the system in a way that protects the end users.
Technology / IT Professional Services / Discounts
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
Technology / Security
Proofpoint has been a leader in effective blocking of email-borne threats for over a decade.
Technology / Security
Shibboleth is the authentication system that enables access to web applications via single sign-on. Portal ID account holders use Shibboleth to gain access to these resources.
Technology / Computer and Device Support
TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.
Technology / Administrative and Business / Data, Reporting and Analytics
SAS (Statistical Analysis System) is an integrated system of business software products that allows users to perform statistical analysis, forecasting, quality improvement and more. Coursework assistance is managed by the Center for Research Design and Analysis. Contact information is available:
https://twu.edu/center-for-research-design-and-...
Technology / Research Technologies
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
Technology / Administrative and Business / Business Software and Systems
Enterprise Applications teams support third-party application integration for student information systems. Examples of software include Canvas and Hobson's Connect.
Technology / Administrative and Business / Enterprise Software and Systems
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
Technology / Administrative and Business / Enterprise Software and Systems
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Technology / IT Professional Services
Student Technology Assistants and Resources (STAR) is a technology resource program for all currently enrolled TWU students.
Technology / Research Technologies
PsychData, which is similar to software programs such as Survey Monkey, has additional features pertinent to academic research.
Technology / Wifi, Network, and Servers
System Administration services provides installation, management, and support for servers running the Linux and Windows operating systems.
Teaching and Learning with Technology
The Office of Teaching and Learning with Technology (TLT) works with all instructors to incorporate technology into courses, and provides pedagogical and technical certification workshops, events, and specialized programs on a variety of topics. TLT serves as the point-of-contact to seek approval for off-campus face-to-face courses and educational activities offered outside Texas. TLT provides information and administrative services to online programs and future and current distance learners.
Technology / IT Professional Services
IT Solutions offers project management services for software and hardware integration (access or connections to existing TWU systems), installation, and configuration.
Technology / IT Professional Services
The Technology Knowledge Base contains articles with instructions about services listed in the Technology Service Catalog.
Technology / IT Professional Services
Well-written answers to the most common user queries.
Technology / IT Professional Services
An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.
Technology / IT Professional Services
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Technology / Administrative and Business / Enterprise Software and Systems
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
Technology / IT Professional Services / Training
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.
Technology / Wifi, Network, and Servers
The on-campus networks provide access to a variety of computing and information services.
Technology / Security
All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).
Technology / Collaboration
A high performance video conferencing system with accessories is available on each of the three campuses for the purpose of connecting students in classrooms across distances, as well as connecting business meetings meeting from various locations.
Technology / Classroom, Learning, and Pedagogy Tools
IT Solutions provides several video-conference classrooms equipped with Cisco codecs and HD quality LifeSize units.
Technology / Wifi, Network, and Servers
A virtual machine (VM) is an emulation of a particular computer system. Virtual machines operate based on the computer architecture and functions of a real or hypothetical computer, and their implementations may involve specialized hardware, software, or a combination of both.
Technology / Collaboration
Unified Communications has partnered with Centurylink (formerly Qwest) to provide HD audio conferencing for faculty and staff members on all TWU campuses.
Technology / Communication
Individuals at TWU are encouraged to use Google Meet, RingCentral, Zoom, or Skype for Business as self-service chat and/or audio and video call services.
Technology / Communication
TWU Voicemail provides TWU faculty and staff a convenient and cost-effective system for receiving, sending, and managing voicemail messages. RingCentral is a unified communications package which provides phone, messages, fax, text, chat, and meetings in one place. RingCentral services can be managed using desktop / mobile app or online account. Some features are available via phone. Voicemail and faxes can be delivered to email.
Technology / Administrative and Business / Business Software and Systems
The Bursar's office manages all forms that require anonymous payments.
Technology / Administrative and Business / Enterprise Software and Systems
WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.
Marketing and Communication
Technology / Wifi, Network, and Servers
Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.