Technology Integration

Features

IT Solutions assists in evaluating needs and ensuring the technology requested will fulfill those needs. Prior to purchasing any technology items (hardware or software), the IT Solutions is available for consultation to ensure that the purchase or existing quote is compatible with the University’s current technical infrastructure. IT Solutions will evaluate current and future needs in order to develop an overall strategy that will meet both the department’s and the University’s goals. Working closely with contracted vendors and available University resources, IT Solutions will ensure the overall solution is the best value while maintaining standards of performance and quality.

1. Contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu, techchat.twu.edu, or submit a request through the Technology Service Catalog.
2. The request will be evaluated in accordance with the Technology Governance policy. If the request requires integration or access to TWU systems, a project request will be submitted and will be evaluated by IT Solutions. Depending on the scope of the project, the project request and governance processes may take several weeks. IT Solutions will keep requestors updated on the process as the request moves through governance stages.
3. Technology will undergo a risk assessment and a Voluntary Product Accessibility Template (VPAT, an ADA-compliance check), as required by the State of Texas. Once there is a VPAT or a VPAT exception form on file, a request for a quote will be sent to our vendor(s). 
4. If the technology does not require integration, the quote and risk assessment will be delivered to the requestor after the risk assessment step. If a project request was submitted, the project is either approved or denied at the end of the governance process. After project approval, the quote and risk assessment are delivered to the requestor.
5. After receiving the quote, follow the Purchasing Guidelines established by TWU Procurement.
6. If applicable, item(s) will be shipped to TWU’s Resource Planning and Assets Department and will be tagged and placed into the University’s and the State of Texas' inventory systems.
7. When technology is delivered, please submit a ticket through the Technology Service Desk to request set-up, configuration, and/or installation of software. If integration is required, project tasks will be scheduled in accordance with project scope.

1. Contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu, techchat.twu.edu, or submit a request through the Technology Service Catalog. Please attach or provide available technology integration documentation.
2. A project request will be submitted and will be evaluated by IT Solutions. The request will be evaluated in accordance with the Technology Governance policy. Depending on the scope of the project, the project request and governance processes may take several weeks. IT Solutions will keep requestors updated on the process as the request moves through governance stages.
3. Technology will undergo a risk assessment and a Voluntary Product Accessibility Template (VPAT, an ADA-compliance check), as required by the State of Texas.
4. At the end of the governance process, the requestor will be notified if the project request was approved or denied.
5. After approval, the risk assessment is delivered to the requestor and project tasks will be scheduled in accordance with project scope.

Who can use it

• Faculty
• Staff

Learn more

For a visual representation of the before-mentioned processes, please see the files attached to this service.

Cost

Typically, the department or component is responsible for all purchasing costs once the quote is obtained and the bid approved.

Related Services

Assessment Software
Business Software and Systems
Classroom Technology Upgrades and Hardware
Enterprise Software and Systems
Risk Assessment
Single Sign-on (SSO) Authentication (Shibboleth)
Software Assessment and Implementation
Wifi, Network, and Servers