Technology develops its annual report to demonstrate its value to the University.
The Office of Technology offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through the Office of Technology ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
Student Technology Assistants and Resources (STAR) is a technology resource program for all currently enrolled TWU students.
The purpose of the Students Advisory Committee for Technology (Students-ACT) is to review and prioritize project proposals relating to student technology services and create recommended proposals for consideration by the CIO.
The Office of Technology offers project management services for software and hardware integration (access or connections to existing TWU systems), installation, and configuration.
The Technology Knowledge Base contains articles with instructions about services listed in the Technology Service Catalog.
Well-written answers to the most common user queries.
An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.