Services that are consultative in nature, in contrast to the other categories, which tend to be technology-based; these may be a combination of customer-facing and non-customer-facing services. Includes IT training, consulting/advisory services, business continuity/disaster recovery, enterprise architecture, portfolio/project management, and ITSM.

Categories (2)

Cellular, Hardware, Software

LinkedIn Learning (with Lynda Content), Classroom & Videoconference Technology Training, and Security Training.

Services (8)

Annual Report

Technology develops its annual report to demonstrate its value to the University.

Quotes

IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.

Student Technology Assistants and Resources Program (STAR)

Student Technology Assistants and Resources (STAR) is a technology resource program for all currently enrolled TWU students.

Technology Integration

IT Solutions offers project management services for software and hardware integration (access or connections to existing TWU systems), installation, and configuration.

Technology Knowledge Base

The Technology Knowledge Base contains articles with instructions about services listed in the Technology Service Catalog.

Technology Questions (FAQ)

Well-written answers to the most common user queries.

Technology Service Catalog

An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.

Technology Service Desk

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.