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IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
Microsoft Outlook allows for the creation of email-based “public folders” that can be shared among a group of TWU employees. The shared email service is typically used by departments that need a general email address, by student organizations and clubs to share information, and by workgroups large and small to collaborate with co-workers.
Multiple calendars can be created and shared, allowing different levels of permissions for each user.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
TWU provides Google Suite for Education which includes the Sites application.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Pioneer Portal is a user’s gateway to self-service.
After IT Solutions completes a custom application on behalf of a Department or Group, extensive testing is required to ensure that the application both functions as desired and has the look and feel wanted.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
This is for communication between Conference Services and IT Solutions Techs in Dallas and Houston
Report an issue with your TWU printers, ImageNet printers, and GoPrint
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
The Center for Faculty Commons website can help with design and poster printing services.
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.
The Managed Workstation program is TWU’s approach to managing University software and hardware computer needs.
SAS (Statistical Analysis System) is an integrated system of business software products that allows users to perform statistical analysis, forecasting, quality improvement and more. Coursework assistance is managed by the Center for Research Design and Analysis. Contact information is available: https://twu.edu/center-for-research-design-and-...
Automate your workflow by collaborating with IT Solutions. Move paper forms online and reduce the cost of doing business.
Enterprise Applications teams support third-party application integration for student information systems. Examples of software include Canvas and Hobson's Connect.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
Contract Routing Request for purchases that require a contract review
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.