My Recently Visited Services
In accordance with TWU Regulation and Procedure 02.450, IT Solutions provides laptops and certificates for employees who plan to travel to foreign countries.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Miscellaneous Agreements are agreements that do not fall under Academic Agreements or Procurement Contracts.
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
IT Solutions can assist its colleagues to find software options, evaluate them, make a good decision, and then purchase the system in a way that protects the end users.
Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
With a people-centric approach and focus on student, staff, and faculty needs, we evaluate and analyze current processes, systems, and workflows to identify areas for improvement through collaboration with different professionals in different areas and levels within an organization.
Active Learning Classrooms are designed to increase student-faculty interaction or encourage groups of students to work together to complete a task.
Well-written answers to the most common user queries.
Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.
Pioneer Portal is a user’s gateway to self-service.
You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.
RingCentral and Google Meet are communications tools that offer instant messaging (IM), as well as many other features to enhance collaboration and communication in an organization.
The Managed Workstation program is TWU’s approach to managing University software and hardware computer needs.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Please note you must have an employment status in our system before we can provide you with a Zoom license. You can check with your department for your PTF approval.
The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle.
ID cards and readers are managed by ID and Dining Services.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
Contract Routing Request for purchases that require a contract review