My Recently Visited Services
Well-written answers to the most common user queries.
Pioneer Portal is a user’s gateway to self-service.
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
**Faculty and Staff ONLY**
This is where you can submit changes to schedules for buildings/doors/areas for special events or extended hours access.
IT Solutions can assist its colleagues to find software options, evaluate them, make a good decision, and then purchase the system in a way that protects the end users.
TWU Information Security offers investigative and analysis services to assist with official investigations related to information resources.
The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle.
Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.
When you badge at a door and nothing happens, but it used to, this is your form.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Report an issue with your TWU printers, ImageNet printers, and GoPrint
TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
RingCentral and Google Meet are communications tools that offer instant messaging (IM), as well as many other features to enhance collaboration and communication in an organization.
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
By allowing students access to computers in class, they can fully engage their professor during class time and learn to effectively use the programs required for class.
IT Solutions provides on-site support for each of our three campuses.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
The TWU DBAs support Oracle and Microsoft SQL databases for the TWU community.