My Recently Visited Services

For Amazon Business account set-up and inquiries.

For Summus account set-up and inquiries.

RingCentral and Google Meet are communications tools that offer instant messaging (IM), as well as many other features to enhance collaboration and communication in an organization.

If you are needing to amend details of an existing agreement, put in your request here.

For all TWU credit card and/or Concur inquiries.

Have a question about an existing or upcoming contract?

Find support for Oracle Cloud using this brief form

Pioneer Portal is a user’s gateway to self-service.

Report software issues (Standard software, Student apps, Enterprise Apps)

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.

Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.

Issues related to your TWU username and password

Report an issue with your TWU printers, ImageNet printers, and GoPrint

Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.

Report connectivity issues within the university campus network.

Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations

Issues relating to email. Gmail, Outllook, webmail, mobile phone mail

Issues related to your TWU device or department owned devices

Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

IT Solutions manages a limited number of Zoom Webinar licenses for academic events where attendance is expected to exceed 300 participants.

This form is intended for academic webinar requests only. For non-academic events or webinars, please contact Jess Tate (JTate2@twu.edu) with TWU Conference Services.

TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.

TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.

TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.