My Recently Visited Services
Pioneer Portal is a user’s gateway to self-service.
The Center for Faculty Excellence can help with design and poster printing services.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.
Antivirus is protective software designed to defend a computer against malicious software.
IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25% or more of their responsibilities.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
This is for students who are exclusively taking online classes through TWU but would like an ID for proof of Student Status. All other situations involving use on a campus can be facilitated while at all 3 campuses.
Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.
Please note you must have an employment status in our system before we can provide you with a Zoom license. You can check with your department for your PTF approval.
The Bursar's office manages all forms that require anonymous payments.
IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.
A high performance web conferencing system with accessories is available on each of the three campuses for the purpose of connecting students in classrooms across distances, as well as connecting business meetings meeting from various locations.
A virtual machine (VM) is an emulation of a particular computer system. Virtual machines operate based on the computer architecture and functions of a real or hypothetical computer, and their implementations may involve specialized hardware, software, or a combination of both.
Individuals such as contractors, pre-employment individuals, and other University Affiliates may be eligible for TWU Portal usernames.
The on-campus networks provide access to a variety of computing and information services.
This form is for communication between Conference Services and IT Solutions Techs in Dallas and Houston
An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.
Well-written answers to the most common user queries.
The Technology Knowledge Base contains articles with instructions about services listed in the Technology Service Catalog.