My Recently Visited Services
Pioneer Portal is a user’s gateway to self-service.
By allowing students access to computers in class, they can fully engage their professor during class time and learn to effectively use the programs required for class.
You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.
With a people-centric approach and focus on student, staff, and faculty needs, we evaluate and analyze current processes, systems, and workflows to identify areas for improvement through collaboration with different professionals in different areas and levels within an organization.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.
IT Solutions manages a limited number of Zoom Webinar licenses for academic events where attendance is expected to exceed 300 participants.
This form is intended for academic webinar requests only. For non-academic events or webinars, please contact Jess Tate (JTate2@twu.edu) with TWU Conference Services.
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
The TWU DBAs support Oracle and Microsoft SQL databases for the TWU community.
WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
Miscellaneous Agreements are agreements that do not fall under Academic Agreements or Procurement Contracts.
Microsoft Outlook allows for the creation of email-based “public folders” that can be shared among a group of TWU employees. The shared email service is typically used by departments that need a general email address, by student organizations and clubs to share information, and by workgroups large and small to collaborate with co-workers.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
Use this form to submit questions related to purchasing, requisitions, or procurement processes.