My Recently Visited Services
TWU operates two primary domains: pioneer (for students) and fs (for faculty and staff). Active directory is the primary system TWU uses to create usernames.
IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.
IT Solutions manages a limited number of Zoom Webinar licenses for academic events where attendance is expected to exceed 300 participants.
This form is intended for academic webinar requests only. For non-academic events or webinars, please contact Jess Tate (JTate2@twu.edu) with TWU Conference Services.
Pioneer Portal is a user’s gateway to self-service.
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25% or more of their responsibilities.
This form is for printers located in/around computer labs across campus.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Report an issue with your TWU printers, ImageNet printers, and GoPrint
Use this form to make requests for changes to building schedules. Most requests will be related to events scheduled outside of regular hours. Only Faculty and Staff may submit this form.
Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.
TWU provides Google Suite for Education which includes the Sites application.
Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.
Miscellaneous Agreements are agreements that do not fall under Academic Agreements or Procurement Contracts.
Faculty, staff and student employees at TWU have access to network storage space.