My Recently Visited Services
Use this form to submit questions related to purchasing, requisitions, or procurement processes.
After IT Solutions completes a custom application on behalf of a Department or Group, extensive testing is required to ensure that the application both functions as desired and has the look and feel wanted.
Pioneer Portal is a user’s gateway to self-service.
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.
This is for communication between Conference Services and IT Solutions Techs in Dallas and Houston
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
Use this form to request support with a Purchase Order or Requisition.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.
Microsoft Outlook allows for the creation of email-based “public folders” that can be shared among a group of TWU employees. The shared email service is typically used by departments that need a general email address, by student organizations and clubs to share information, and by workgroups large and small to collaborate with co-workers.
For all TWU PCard, Travel Card, or Concur issues and questions.
TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.
Contract Routing Request for purchases that require a contract review
Submit this form if you need help with the technology in a classroom or just need training on how to use the technology in the classroom.
*If you are having problems with this form, please email servicedesk@twu.edu with screenshots and a brief description of your problem.*
Use this form to request access for an individual contractor or a group of contractors. To be submitted by hiring manager/supervisor
TWU Voicemail provides TWU faculty and staff a convenient and cost-effective system for receiving, sending, and managing voicemail messages. RingCentral is a unified communications package which provides phone, messages, fax, text, chat, and meetings in one place. RingCentral services can be managed using desktop / mobile app or online account. Some features are available via phone. Voicemail and faxes can be delivered to email.
Faculty, staff and student employees at TWU have access to network storage space.
Active Learning Classrooms are designed to increase student-faculty interaction or encourage groups of students to work together to complete a task.