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Client Services employs a dedicated team of technicians to ensure stable operation of all TWU computer labs and computer classrooms.
Request support or changes related to your department’s leased copier(s).
TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.
Everyone at TWU has access to network storage space.
Pioneer Portal is a user’s gateway to self-service.
Use this form to request assistance with the following:
- Student set-up
- Prospective employee travel reimbursement
- Supplier questions
- Finding a supplier
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.
Google Analytics is a service offered by Google that generates detailed statistics about a website's traffic and traffic sources, and measures such things as conversions and sales. It's the most widely used website statistics service.
Automate your workflow by collaborating with IT Solutions. Move paper forms online and reduce the cost of doing business.
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.
System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.
Microsoft Outlook allows for the creation of email-based “public folders” that can be shared among a group of TWU employees. The shared email service is typically used by departments that need a general email address, by student organizations and clubs to share information, and by workgroups large and small to collaborate with co-workers.
Antivirus is protective software designed to defend a computer against malicious software.
The Bursar's office manages all forms that require anonymous payments.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
RingCentral and Google Meet are communications tools that offer instant messaging (IM), as well as many other features to enhance collaboration and communication in an organization.
Active Learning Classrooms are designed to increase student-faculty interaction or encourage groups of students to work together to complete a task.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
Charter Communications provides basic cable TV service is provided in all residence hall rooms, as well as select office buildings on the TWU Denton campus.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
TWU Technology works with faculty on custom software solutions, particularly to innovate in areas such as assessment.