My Recently Visited Services
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
New communication outlet boxes or jacks for network, telephone, and/or video services can be installed and pricing is based on the number of jacks/outlets requested and the urgency of the request.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
Antivirus is protective software designed to defend a computer against malicious software.
An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.
Pioneer Portal is a user’s gateway to self-service.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
Contract Routing Request for purchases that require a contract review
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
For Amazon Business account set-up and inquiries.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
Departments and components may request activation of a phone bank to use for outreach and/or fundraising.
A high performance web conferencing system with accessories is available on each of the three campuses for the purpose of connecting students in classrooms across distances, as well as connecting business meetings meeting from various locations.
Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.
TWU Technology works with faculty on custom software solutions, particularly to innovate in areas such as assessment.