My Recently Visited Services
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
After IT Solutions completes a custom application on behalf of a Department or Group, extensive testing is required to ensure that the application both functions as desired and has the look and feel wanted.
An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
You can use this service to request access for an individual or for a group.
ID cards and readers are managed by ID and Dining Services.
Charter Communications provides basic cable TV service is provided in all residence hall rooms, as well as select office buildings on the TWU Denton campus.
Well-written answers to the most common user queries.
Pioneer Portal is a user’s gateway to self-service.
Submit this form if you need help with the technology in a classroom or just need training on how to use the technology in the classroom.
*If you are having problems with this form, please email servicedesk@twu.edu with screenshots and a brief description of your problem.*
The Center for Faculty Commons website can help with design and poster printing services.
Report software issues (Standard software, Student apps, Enterprise Apps)
WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.
Active Learning Classrooms are designed to increase student-faculty interaction or encourage groups of students to work together to complete a task.
All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
The Business Applications team support third-party application integration for several academic departments and business offices. Examples of software include CourseLeaf, OnBase,Terminal4, and TerraDotta.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.