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Miscellaneous Agreements are agreements that do not fall under Academic Agreements or Procurement Contracts.
IT Solutions manages a limited number of Zoom Webinar licenses for academic events where attendance is expected to exceed 300 participants.
This form is intended for academic webinar requests only. For non-academic events or webinars, please contact Jess Tate (JTate2@twu.edu) with TWU Conference Services.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
Pioneer Portal is a user’s gateway to self-service.
Proofpoint has been a leader in effective blocking of email-borne threats for over a decade.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
This is for communication between Conference Services and IT Solutions Techs in Dallas and Houston
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
TWU operates two primary domains: pioneer (for students) and fs (for faculty and staff). Active directory is the primary system TWU uses to create usernames.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
Report software issues (Standard software, Student apps, Enterprise Apps)
Report an issue with your TWU printers, ImageNet printers, and GoPrint
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
Contract Routing Request for purchases that require a contract review
The Business Applications team support third-party application integration for several academic departments and business offices. Examples of software include CourseLeaf, OnBase,Terminal4, and TerraDotta.
If you are needing to amend details of an existing agreement, put in your request here.
For Amazon Business account set-up and inquiries.