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Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
Google Analytics is a service offered by Google that generates detailed statistics about a website's traffic and traffic sources, and measures such things as conversions and sales. It's the most widely used website statistics service.
Use this form to make requests for changes to building schedules. Most requests will be related to events scheduled outside of regular hours. Only Faculty and Staff may submit this form.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
Report software issues (Standard software, Student apps, Enterprise Apps)
This form is for printers located in/around computer labs across campus.
IT Solutions provides several video-conference rooms equipped with Cisco codecs and HD quality LifeSize units.
Exceptions are deviations from published policies, standards and procedures. They may be necessary for urgent business needs, resource gaps or academic pursuits. All exceptions carry inherent risk that should be monitored by the university. Exceptions should be minimized as they increase the university’s risk exposure in areas.
IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25% or more of their responsibilities.
Report an issue with your TWU printers, ImageNet printers, and GoPrint
Active Learning Classrooms are designed to increase student-faculty interaction or encourage groups of students to work together to complete a task.
Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.
Submit this form if you need help with the technology in a classroom or just need training on how to use the technology in the classroom.
*If you are having problems with this form, please email servicedesk@twu.edu with screenshots and a brief description of your problem.*
Reporting information security concerns or suspected security incidents.
This is for communication between Conference Services and IT Solutions Techs in Dallas and Houston
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
Pioneer Portal is a user’s gateway to self-service.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.
Use this form to submit questions related to purchasing, requisitions, or procurement processes.
The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle.
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.