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Antivirus is protective software designed to defend a computer against malicious software.


Pioneer Portal is a user’s gateway to self-service.


Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.


Reporting information security concerns or suspected security incidents.


Report connectivity issues within the university campus network.


This service is strictly for students enrolled in a 100% online program who are located more than 50 miles from any TWU campus and require a TWU ID card for proof of student status.


IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.


Issues relating to email. Gmail, Outllook, webmail, mobile phone mail


Issues related to your TWU username and password


Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations


Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.


All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.


Find support for Oracle Cloud using this brief form


WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.


For all TWU credit card and/or Concur inquiries.


You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.


TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.


TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.


For Summus account set-up and inquiries.


Contract Routing Request for purchases that require a contract review


Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.


The Technology Service Center is TWU's 100% web-based service request solution for technology support.


The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle.