My Recently Visited Services
Pioneer Portal is a user’s gateway to self-service.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25% or more of their responsibilities.
You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.
Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.
Contract Routing Request for purchases that require a contract review
TWU operates two primary domains: pioneer (for students) and fs (for faculty and staff). Active directory is the primary system TWU uses to create usernames.
System Administration services provides installation, management, and support for servers running the Linux and Windows operating systems.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Sometimes off-the-shelf software cannot meet the unique and complex requirements of a department, group, or business organization. TWU’s team of experienced developers and project coordinators can help, whether the need is a minor adjustment to existing software or the implementation of a major system.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
The Managed Workstation program is TWU’s approach to managing University software and hardware computer needs.
Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
SAS (Statistical Analysis System) is an integrated system of business software products that allows users to perform statistical analysis, forecasting, quality improvement and more. Coursework assistance is managed by the Center for Research Design and Analysis. Contact information is available: https://twu.edu/center-for-research-design-and-...
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
Shibboleth is the authentication system that enables access to web applications via single sign-on. Portal ID account holders use Shibboleth to gain access to these resources.