My Recently Visited Services
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.
Pioneer Portal is a user’s gateway to self-service.
Reporting information security concerns or suspected security incidents.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
The Center for Faculty Commons website can help with design and poster printing services.
This service is strictly for students enrolled in a 100% online program who are located more than 50 miles from any TWU campus and require a TWU ID card for proof of student status.
Use this form to submit questions related to purchasing, requisitions, or procurement processes.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
Antivirus is protective software designed to defend a computer against malicious software.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
Use this form to request access for an individual contractor or a group of contractors. To be submitted by hiring manager/supervisor
Use this form to request support with a Purchase Order or Requisition.
IT Solutions provides on-site support for each of our three campuses.
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25% or more of their responsibilities.