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Pioneer Portal is a user’s gateway to self-service.


Find support for Oracle Cloud using this brief form


Canvas is a web-based application which allows instructors to put class materials on the Internet. It provides a variety of tools to facilitate teaching and learning. The basic tools used in a Canvas course include a syllabus, learning materials (documents, videos, etc.), discussions, calendar, inbox and notifications, announcements, grades, quizzes, and assignments. All academic courses taught at TWU use Canvas.


Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.


Client Services employs a dedicated team of technicians to ensure stable operation of all TWU computer labs and computer classrooms.


TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.


Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.


WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.


LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.


Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.


TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.


Well-written answers to the most common user queries.


All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).


By allowing students access to computers in class, they can fully engage their professor during class time and learn to effectively use the programs required for class.


Charter Communications provides basic cable TV service is provided in all residence hall rooms, as well as select office buildings on the TWU Denton campus.


Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.


TWU Technology works with faculty on custom software solutions, particularly to innovate in areas such as assessment.


Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.


Sedona allows faculty to input contributions to teaching, scholarship, service, and other CV-related data into a database.


The Center for Faculty Excellence can help with design and poster printing services.


TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.


State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.


Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.


Miscellaneous Agreements are agreements that do not fall under Academic Agreements or Procurement Contracts.


Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.