My Recently Visited Services
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.
Pioneer Portal is a user’s gateway to self-service.
A high performance web conferencing system with accessories is available on each of the three campuses for the purpose of connecting students in classrooms across distances, as well as connecting business meetings meeting from various locations.
Everyone at TWU has access to network storage space.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Any person that discovers a vulnerability in TWU systems or system components (e.g., hardware, software, firmware) may report the vulnerability to the Information Security team.
The Technology Knowledge Base contains articles with instructions about services listed in the Technology Service Catalog.
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.
Request support or changes related to your department’s leased copier(s).
The Center for Faculty Commons website can help with design and poster printing services.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
TWU Information Security offers investigative and analysis services to assist with official investigations related to information resources.
The TWU DBAs support Oracle and Microsoft SQL databases for the TWU community.
Report software issues (Standard software, Student apps, Enterprise Apps)
A virtual machine (VM) is an emulation of a particular computer system. Virtual machines operate based on the computer architecture and functions of a real or hypothetical computer, and their implementations may involve specialized hardware, software, or a combination of both.
Exceptions are deviations from published policies, standards and procedures. They may be necessary for urgent business needs, resource gaps or academic pursuits. All exceptions carry inherent risk that should be monitored by the university. Exceptions should be minimized as they increase the university’s risk exposure in areas.
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.
Microsoft Outlook allows for the creation of email-based “public folders” that can be shared among a group of TWU employees. The shared email service is typically used by departments that need a general email address, by student organizations and clubs to share information, and by workgroups large and small to collaborate with co-workers.
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
Please note you must have an employment status in our system before we can provide you with a Zoom license. You can check with your department for your PTF approval.
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.