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Find support for Oracle Cloud using this brief form


Issues related to your TWU username and password


Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.


Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.


For Summus account set-up and inquiries.


Pioneer Portal is a user’s gateway to self-service.


TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.


Everyone at TWU has access to network storage space.


The on-campus networks provide access to a variety of computing and information services.


Issues relating to email. Gmail, Outllook, webmail, mobile phone mail


TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.


A TWU email address (username@twu.edu) may allow a discount on cellular phone service.


The Center for Faculty Commons website can help with design and poster printing services.


Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.


IT Solutions offers project management services for software and hardware integration (access or connections to existing TWU systems), installation, and configuration.


WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.


For Amazon Business account set-up and inquiries.


All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).


When you badge at a door and nothing happens, but it used to, this is your form.


Multiple calendars can be created and shared, allowing different levels of permissions for each user.


Report connectivity issues within the university campus network.


Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.


Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.


ID cards and readers are managed by ID and Dining Services.


All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.