My Recently Visited Services
The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle.
Well-written answers to the most common user queries.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
TWU Voicemail provides TWU faculty and staff a convenient and cost-effective system for receiving, sending, and managing voicemail messages. RingCentral is a unified communications package which provides phone, messages, fax, text, chat, and meetings in one place. RingCentral services can be managed using desktop / mobile app or online account. Some features are available via phone. Voicemail and faxes can be delivered to email.
An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.
System Administration services provides installation, management, and support for servers running the Linux and Windows operating systems.
TWU provides Google Suite for Education which includes the Sites application.
Pioneer Portal is a user’s gateway to self-service.
Automate your workflow by collaborating with IT Solutions. Move paper forms online and reduce the cost of doing business.
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
For Amazon Business account set-up and inquiries.
IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.
Charter Communications provides basic cable TV service is provided in all residence hall rooms, as well as select office buildings on the TWU Denton campus.
The Managed Workstation program is TWU’s approach to managing University software and hardware computer needs.
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
This form is for printers located in/around computer labs across campus.