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Exceptions are deviations from published policies, standards and procedures. They may be necessary for urgent business needs, resource gaps or academic pursuits. All exceptions carry inherent risk that should be monitored by the university. Exceptions should be minimized as they increase the university’s risk exposure in areas.
Pioneer Portal is a user’s gateway to self-service.
Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.
System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
After IT Solutions completes a custom application on behalf of a Department or Group, extensive testing is required to ensure that the application both functions as desired and has the look and feel wanted.
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
Reporting information security concerns or suspected security incidents.
Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.
Microsoft Outlook allows for the creation of email-based “public folders” that can be shared among a group of TWU employees. The shared email service is typically used by departments that need a general email address, by student organizations and clubs to share information, and by workgroups large and small to collaborate with co-workers.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
IT Solutions can assist its colleagues to find software options, evaluate them, make a good decision, and then purchase the system in a way that protects the end users.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
SAS (Statistical Analysis System) is an integrated system of business software products that allows users to perform statistical analysis, forecasting, quality improvement and more. Coursework assistance is managed by the Center for Research Design and Analysis. Contact information is available: https://twu.edu/center-for-research-design-and-...
TWU classrooms are designed to meet the varied needs of the faculty, students and departments across the University. Classroom technology hardware serves as a medium to accentuate, enhance, and facilitate pedagogy.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
For all TWU PCard, Travel Card, or Concur issues and questions.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Texas Woman's University Department of Public Safety uses a variety of methods to alert students, faculty, and staff in case of a significant emergency on a campus.
Antivirus is protective software designed to defend a computer against malicious software.