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ID cards and readers are managed by ID and Dining Services.


Find support for Oracle Cloud using this brief form


Issues related to your TWU username and password


All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).


Pioneer Portal is a user’s gateway to self-service.


TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.


TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.


The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle.


For Amazon Business account set-up and inquiries.


If you are needing to amend details of an existing agreement, put in your request here.


For Summus account set-up and inquiries.


For all TWU credit card and/or Concur inquiries.


LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.


Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.


Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.


Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.


Issues relating to email. Gmail, Outllook, webmail, mobile phone mail


You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.


Miscellaneous Agreements are agreements that do not fall under Academic Agreements or Procurement Contracts.


Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.


IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.


State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.


Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.


Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.


RingCentral and Google Meet are communications tools that offer instant messaging (IM), as well as many other features to enhance collaboration and communication in an organization.