My Recently Visited Services
Pioneer Portal is a user’s gateway to self-service.
For people taking online classes ONLY and who are more than 50 miles from any one of our campuses in Denton, Dallas, or Houston.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.
Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
Shibboleth is the authentication system that enables access to web applications via single sign-on. Portal ID account holders use Shibboleth to gain access to these resources.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
Active Learning Classrooms are designed to increase student-faculty interaction or encourage groups of students to work together to complete a task.
Proofpoint has been a leader in effective blocking of email-borne threats for over a decade.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
This is where you can submit access requests. PLEASE read the VERY HELPFUL INFORMATION before pressing the request button. We can tell when you haven't.
Contract Routing Request for purchases that require a contract review
Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
A TWU email address (username@twu.edu) may allow a discount on cellular phone service.
The Business Applications team support third-party application integration for several academic departments and business offices. Examples of software include CourseLeaf, OnBase,Terminal4, and TerraDotta.