My Recently Visited Services

Pioneer Portal is a user’s gateway to self-service.


Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.


Find support for Oracle Cloud using this brief form


Use this form to submit questions related to purchasing, requisitions, or procurement processes.


State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.


Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.


Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.


Issues related to your TWU device or department owned devices


Convenient on-demand access to full-function laptop computers in the Student Union at Hubbard Hall and Blagg-Huey Library


Issues related to your TWU username and password


TWU operates two primary domains: pioneer (for students) and fs (for faculty and staff). Active directory is the primary system TWU uses to create usernames.


System Administration services provides installation, management, and support for servers running the Linux and Windows operating systems.


Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.


IT Solutions assists in evaluating enterprise business application integration needs and ensuring the solution approach will fulfill the requested needs. This service can be requested whenever there is a need for integrating enterprise business applications which usually means accessing source data, transforming the data, and providing target data into a target system.


By allowing students access to computers in class, they can fully engage their professor during class time and learn to effectively use the programs required for class.


Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.


All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.


Issues relating to email. Gmail, Outllook, webmail, mobile phone mail


Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.


TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.


Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.


Everyone at TWU has access to network storage space.


Multiple calendars can be created and shared, allowing different levels of permissions for each user.


For all TWU credit card and/or Concur inquiries.