My Recently Visited Services

Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

Find support for Oracle Cloud using this brief form

Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.

Faculty, staff and student employees at TWU have access to network storage space.

TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.

Report software issues (Standard software, Student apps, Enterprise Apps)

The Technology Service Center is TWU's 100% web-based service request solution for technology support.

Issues relating to email. Gmail, Outllook, webmail, mobile phone mail

For all TWU credit card and/or Concur inquiries.

Issues related to your TWU username and password

Report an issue with your TWU printers, ImageNet printers, and GoPrint

Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.

Report connectivity issues within the university campus network.

Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations

Issues related to your TWU device or department owned devices

For Amazon Business account set-up and inquiries.

If you are needing to amend details of an existing agreement, put in your request here.

For Summus account set-up and inquiries.

Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.

Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.

Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.

RingCentral and Google Meet are communications tools that offer instant messaging (IM), as well as many other features to enhance collaboration and communication in an organization.

Active Learning Classrooms are designed to increase student-faculty interaction or encourage groups of students to work together to complete a task.

TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.