My Recently Visited Services
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Well-written answers to the most common user queries.
Report a damaged access card, malfunctioning card reader, or a door not reading correctly.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Pioneer Portal is a user’s gateway to self-service.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.
Antivirus is protective software designed to defend a computer against malicious software.
Contract Routing Request for purchases that require a contract review
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
Use this form to submit questions related to purchasing, requisitions, or procurement processes.
IT Solutions provides on-site support for each of our three campuses.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.
Report software issues (Standard software, Student apps, Enterprise Apps)
A TWU email address (username@twu.edu) may allow a discount on cellular phone service.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.