My Recently Visited Services
Pioneer Portal is a user’s gateway to self-service.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.
Microsoft Outlook allows for the creation of email-based “public folders” that can be shared among a group of TWU employees. The shared email service is typically used by departments that need a general email address, by student organizations and clubs to share information, and by workgroups large and small to collaborate with co-workers.
Contract Routing Request for purchases that require a contract review
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).
Use this form to request assistance with the following:
- Student set-up
- Prospective employee travel reimbursement
- Supplier questions
- Finding a supplier
Use this form to request support with a Purchase Order or Requisition.
This is where you can submit access requests. PLEASE read the VERY HELPFUL INFORMATION before pressing the request button. We can tell when you haven't.
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
If you are needing to amend details of an existing agreement, put in your request here.
Everyone at TWU has access to network storage space.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.