My Recently Visited Services
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
Contract Routing Request for purchases that require a contract review
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Pioneer Portal is a user’s gateway to self-service.
Report an issue with your TWU printers, ImageNet printers, and GoPrint
Report software issues (Standard software, Student apps, Enterprise Apps)
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
The Center for Faculty Commons website can help with design and poster printing services.
Faculty, staff and student employees at TWU have access to network storage space.
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle.
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
Use this form to make requests for changes to building schedules. Most requests will be related to events scheduled outside of regular hours. Only Faculty and Staff may submit this form.
A TWU email address (username@twu.edu) may allow a discount on cellular phone service.
Reporting information security concerns or suspected security incidents.