My Recently Visited Services

TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.

Pioneer Portal is a user’s gateway to self-service.

IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25% or more of their responsibilities.

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.

Canvas is a web-based application which allows instructors to put class materials on the Internet. It provides a variety of tools to facilitate teaching and learning. The basic tools used in a Canvas course include a syllabus, learning materials (documents, videos, etc.), discussions, calendar, inbox and notifications, announcements, grades, quizzes, and assignments. All academic courses taught at TWU use Canvas.

In accordance with TWU Regulation and Procedure 02.450, IT Solutions provides laptops and certificates for employees who plan to travel to foreign countries.

TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.

TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.

Client Services employs a dedicated team of technicians to ensure stable operation of all TWU computer labs and computer classrooms.

System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.

Antivirus is protective software designed to defend a computer against malicious software.

Contract Routing Request for purchases that require a contract review

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.

IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.

IT Solutions assists with the audio and video recordings of events and productions sponsored by the University. IT Solutions provides high quality HD Video production and digital Audio recordings to broaden the reach of idea sharing that can be saved and shared on the web.

Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.

Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.

TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.

State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.

All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.

LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.

IT Solutions offers project management services for software and hardware integration (access or connections to existing TWU systems), installation, and configuration.

Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.