My Recently Visited Services
System Administration services provides installation, management, and support for servers running the Linux and Windows operating systems.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.
Use this form to make requests for changes to building schedules. Most requests will be related to events scheduled outside of regular hours. Only Faculty and Staff may submit this form.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Pioneer Portal is a user’s gateway to self-service.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
The Technology Knowledge Base contains articles with instructions about services listed in the Technology Service Catalog.
Report software issues (Standard software, Student apps, Enterprise Apps)
IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.
Use this form to request support with a Purchase Order or Requisition.
The on-campus networks provide access to a variety of computing and information services.
Proofpoint has been a leader in effective blocking of email-borne threats for over a decade.
Convenient on-demand access to full-function laptop computers in the Student Union at Hubbard Hall and Blagg-Huey Library
IT Solutions provides several video-conference rooms equipped with Cisco codecs and HD quality LifeSize units.
Departments and components may request activation of a phone bank to use for outreach and/or fundraising.
Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
Report an issue with your TWU printers, ImageNet printers, and GoPrint
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations