My Recently Visited Services

Issues related to your TWU username and password


Report software issues (Standard software, Student apps, Enterprise Apps)


Report an issue with your TWU printers, ImageNet printers, and GoPrint


Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.


Report connectivity issues within the university campus network.


Issues relating to email. Gmail, Outllook, webmail, mobile phone mail


Issues related to your TWU device or department owned devices


Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations


For Amazon Business account set-up and inquiries.


For Summus account set-up and inquiries.


If you are needing to amend details of an existing agreement, put in your request here.


For all TWU credit card and/or Concur inquiries.


LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.


Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.


A virtual machine (VM) is an emulation of a particular computer system. Virtual machines operate based on the computer architecture and functions of a real or hypothetical computer, and their implementations may involve specialized hardware, software, or a combination of both.


State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.


Pioneer Portal is a user’s gateway to self-service.


ID cards and readers are managed by ID and Dining Services.


Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.


Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.


RingCentral and Google Meet are communications tools that offer instant messaging (IM), as well as many other features to enhance collaboration and communication in an organization.


Active Learning Classrooms are designed to increase student-faculty interaction or encourage groups of students to work together to complete a task.


You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.


Technology develops its annual report to demonstrate its value to the University.


Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.