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Exceptions are deviations from published policies, standards and procedures. They may be necessary for urgent business needs, resource gaps or academic pursuits. All exceptions carry inherent risk that should be monitored by the university. Exceptions should be minimized as they increase the university’s risk exposure in areas.
The Managed Workstation program is TWU’s approach to managing University software and hardware computer needs.
Pioneer Portal is a user’s gateway to self-service.
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.
Antivirus is protective software designed to defend a computer against malicious software.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.
Miscellaneous Agreements are agreements that do not fall under Academic Agreements or Procurement Contracts.
PsychData, which is similar to software programs such as Survey Monkey, has additional features pertinent to academic research.
Internal requests for Chartwells and housing staff
Convenient on-demand access to full-function laptop computers in the Student Union at Hubbard Hall and Blagg-Huey Library
IT Solutions offers project management services for software and hardware integration (access or connections to existing TWU systems), installation, and configuration.
Any person that discovers a vulnerability in TWU systems or system components (e.g., hardware, software, firmware) may report the vulnerability to the Information Security team.
Report software issues (Standard software, Student apps, Enterprise Apps)
Well-written answers to the most common user queries.
Use this form to submit questions related to purchasing, requisitions, or procurement processes.
IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.
Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.
Request support or changes related to your department’s leased copier(s).
An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.