My Recently Visited Services
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.
SAS (Statistical Analysis System) is an integrated system of business software products that allows users to perform statistical analysis, forecasting, quality improvement and more. Coursework assistance is managed by the Center for Research Design and Analysis. Contact information is available: https://twu.edu/center-for-research-design-and-...
Report an issue with your TWU printers, ImageNet printers, and GoPrint
Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.
Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Faculty, staff and student employees at TWU have access to network storage space.
IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25% or more of their responsibilities.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Pioneer Portal is a user’s gateway to self-service.
Convenient on-demand access to full-function laptop computers in the Student Union at Hubbard Hall and Blagg-Huey Library
IT Solutions offers project management services for software and hardware integration (access or connections to existing TWU systems), installation, and configuration.
Use this form to submit questions related to purchasing, requisitions, or procurement processes.
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
IT Solutions manages a limited number of Zoom Webinar licenses for academic events where attendance is expected to exceed 300 participants.
This form is intended for academic webinar requests only. For non-academic events or webinars, please contact Jess Tate (JTate2@twu.edu) with TWU Conference Services.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.