My Recently Visited Services

IT Solutions manages a limited number of Zoom Webinar licenses for academic events where attendance is expected to exceed 300 participants.

This form is intended for academic webinar requests only. For non-academic events or webinars, please contact Jess Tate (JTate2@twu.edu) with TWU Conference Services.

Pioneer Portal is a user’s gateway to self-service.

State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.

TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.

Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.

TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.

IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.

Any person that discovers a vulnerability in TWU systems or system components (e.g., hardware, software, firmware) may report the vulnerability to the Information Security team.

In accordance with TWU Regulation and Procedure 02.450, IT Solutions provides laptops and certificates for employees who plan to travel to foreign countries.

Antivirus is protective software designed to defend a computer against malicious software.

Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.

Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.

RingCentral and Google Meet are communications tools that offer instant messaging (IM), as well as many other features to enhance collaboration and communication in an organization.

IT Solutions provides several video-conference rooms equipped with Cisco codecs and HD quality LifeSize units.

IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.

Issues related to your TWU device or department owned devices

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

Multiple calendars can be created and shared, allowing different levels of permissions for each user.

Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.

Departments and components may request activation of a phone bank to use for outreach and/or fundraising.

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

For all TWU credit card and/or Concur inquiries.

Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.

The Technology Service Center is TWU's 100% web-based service request solution for technology support.