My Recently Visited Services
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Pioneer Portal is a user’s gateway to self-service.
WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
ID cards and readers are managed by ID and Dining Services.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
The TWU DBAs support Oracle and Microsoft SQL databases for the TWU community.
System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.
SAS (Statistical Analysis System) is an integrated system of business software products that allows users to perform statistical analysis, forecasting, quality improvement and more. Coursework assistance is managed by the Center for Research Design and Analysis. Contact information is available: https://twu.edu/center-for-research-design-and-...
The Business Applications team support third-party application integration for several academic departments and business offices. Examples of software include CourseLeaf, OnBase,Terminal4, and TerraDotta.
Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.
TWU Technology works with faculty on custom software solutions, particularly to innovate in areas such as assessment.
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
Internal requests for Chartwells and housing staff
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.