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Exceptions are deviations from published policies, standards and procedures. They may be necessary for urgent business needs, resource gaps or academic pursuits. All exceptions carry inherent risk that should be monitored by the university. Exceptions should be minimized as they increase the university’s risk exposure in areas.
You can use this service to request access for an individual or for a group.
Pioneer Portal is a user’s gateway to self-service.
IT Solutions provides several video-conference rooms equipped with Cisco codecs and HD quality LifeSize units.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
Contract Routing Request for purchases that require a contract review
After IT Solutions completes a custom application on behalf of a Department or Group, extensive testing is required to ensure that the application both functions as desired and has the look and feel wanted.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
In accordance with TWU Regulation and Procedure 02.450, IT Solutions provides laptops and certificates for employees who plan to travel to foreign countries.
The on-campus networks provide access to a variety of computing and information services.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.
Request support or changes related to your department’s leased copier(s).
Please note you must have an employment status in our system before we can provide you with a Zoom license. You can check with your department for your PTF approval.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
Antivirus is protective software designed to defend a computer against malicious software.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.