My Recently Visited Services
Use this form to submit questions related to purchasing, requisitions, or procurement processes.
Please note you must have an employment status in our system before we can provide you with a Zoom license. You can check with your department for your PTF approval.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
A TWU email address (username@twu.edu) may allow a discount on cellular phone service.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
Pioneer Portal is a user’s gateway to self-service.
Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.
TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
Active Learning Classrooms are designed to increase student-faculty interaction or encourage groups of students to work together to complete a task.
For Amazon Business account set-up and inquiries.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Report a damaged access card, malfunctioning card reader, or a door not reading correctly.
Request support or changes related to your department’s leased copier(s).
Use this form to request assistance with the following:
- Student set-up
- Prospective employee travel reimbursement
- Supplier questions
- Finding a supplier
Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.
Miscellaneous Agreements are agreements that do not fall under Academic Agreements or Procurement Contracts.
Use this form to request support with a Purchase Order or Requisition.
You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.