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Find support for Oracle Cloud using this brief form


Pioneer Portal is a user’s gateway to self-service.


Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.


TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.


Issues related to your TWU device or department owned devices


Issues related to your TWU username and password


You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.


For all TWU credit card and/or Concur inquiries.


Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.


Report software issues (Standard software, Student apps, Enterprise Apps)


The Technology Service Center is TWU's 100% web-based service request solution for technology support.


Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.


Use this form to submit questions related to purchasing, requisitions, or procurement processes.


Miscellaneous Agreements are agreements that do not fall under Academic Agreements or Procurement Contracts.


IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25% or more of their responsibilities.


Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.


IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.


Report connectivity issues within the university campus network.


Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.


IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.


Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.


Issues relating to email. Gmail, Outllook, webmail, mobile phone mail


Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations


Faculty, staff and student employees at TWU have access to network storage space.


Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.