My Recently Visited Services
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.
Convenient on-demand access to full-function laptop computers in the Student Union at Hubbard Hall and Blagg-Huey Library
In accordance with TWU Regulation and Procedure 02.450, IT Solutions provides laptops and certificates for employees who plan to travel to foreign countries.
A high performance web conferencing system with accessories is available on each of the three campuses for the purpose of connecting students in classrooms across distances, as well as connecting business meetings meeting from various locations.
The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
Pioneer Portal is a user’s gateway to self-service.
Well-written answers to the most common user queries.
A TWU email address (username@twu.edu) may allow a discount on cellular phone service.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.
New communication outlet boxes or jacks for network, telephone, and/or video services can be installed and pricing is based on the number of jacks/outlets requested and the urgency of the request.
With a people-centric approach and focus on student, staff, and faculty needs, we evaluate and analyze current processes, systems, and workflows to identify areas for improvement through collaboration with different professionals in different areas and levels within an organization.
IT Solutions offers project management services for software and hardware integration (access or connections to existing TWU systems), installation, and configuration.
The Business Applications team support third-party application integration for several academic departments and business offices. Examples of software include CourseLeaf, OnBase,Terminal4, and TerraDotta.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.
Texas Woman's University Department of Public Safety uses a variety of methods to alert students, faculty, and staff in case of a significant emergency on a campus.
IT Solutions manages a limited number of Zoom Webinar licenses for academic events where attendance is expected to exceed 300 participants.
This form is intended for academic webinar requests only. For non-academic events or webinars, please contact Jess Tate (JTate2@twu.edu) with TWU Conference Services.
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
TWU provides Google Suite for Education which includes the Sites application.