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TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.

The Technology Service Center is TWU's 100% web-based service request solution for technology support.

Proofpoint has been a leader in effective blocking of email-borne threats for over a decade.

TWU operates two primary domains: pioneer (for students) and fs (for faculty and staff). Active directory is the primary system TWU uses to create usernames.

The Technology Knowledge Base contains articles with instructions about services listed in the Technology Service Catalog.

Well-written answers to the most common user queries.

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.