If you get an error when clicking Submit Credit Card Services Request, submit a ticket to TDX Support to request access to this form.
CCPS (new version of Concur)
How do I get a Concur account?
Concur profiles are generated automatically from HR/Oracle Cloud data. Use these steps for logging into Concur (not just for new employees).
Submit a ticket if you have issues logging in after following the steps above.
Requests tab in CCPS (new version of Concur)
Expenses tab in CCPS
Concur Quick Tips Guides
How to repay TWU at the Bursar's Office for Concur transaction errors
Complete this form when depositing money to the Bursar's Office for TWU credit card and other errors in Concur. Read instructions thoroughly on page 1 of the file so the credits are applied correctly.
Reimbursement for Personal/Non-Reimbursable Expenses Transmittal Form [pdf]
How to check payment status in Oracle Cloud (employee reimbursements)
Credit Card Decline, Fraud Alerts, Disputes
Your purchase may decline for several reasons: if you exceed a spending or transaction limit, use a TWU-excluded merchant or MCC code, a PIN issue, use a supplier not equipped to accept MasterCard as payment, if a transaction is suspected by U.S. Bank as fraud, etc.
Urgent declines: for a Travel Card decline while traveling for TWU, or an in-person PCard transaction, call the Credit Card Services Administrator at 940-898-3545 to determine the cause. *If traveling, do not use a PCard or another TWU employee’s Travel Card for your travel expenses.
Non-urgent declines: call U.S. Bank customer service at 800-344-5696 to determine the cause. You must know your 4-digit verification code for security purposes (the last 4 digits of your Oracle Person Number). To submit a ticket, click the CCService Request button and give as much detail as possible in the ticket so the Credit Card Services team can help resolve the issue.
Fraud/fraud alerts: If you receive a fraud alert from U.S. Bank, or suspect a fraudulent or unauthorized transactions, contact U.S. Bank customer service at 800-344-5696 to file a dispute and request a replacement credit card.
Disputed Charges: If you (the cardholder/authorized user) find a discrepancy on a monthly statement, you should contact the supplier first and attempt to resolve the problem. If a resolution is not found, call U.S. Bank to file a Dispute Claim within 60 days. All disputed items should be documented; attach supporting documents to the transaction in Concur.
Bridge Training:
PCard - Individual Card Training - Learners will understand the rules and policies regarding use of an Individual PCard.
PCard-Department Card Training - Learners will understand the rules and policies regarding use of a Department PCard.
Travel Card Training - Learners will understand what the Travel Card can be used for and how to request it. They will also understand the differences between the TWU PCard and the TWU Travel Card.