Popular Services

Portal (Pioneer Portal)

Pioneer Portal is a user’s gateway to self-service.

Technology Service Desk

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

Email Accounts

TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.

Student Self-Service and Student Planning

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

Canvas (Learning Management System)

Canvas is a web-based application which allows instructors to put class materials on the Internet. It provides a variety of tools to facilitate teaching and learning. All courses at TWU use Canvas.

Academic Agreement Review

To submit Academic Agreements for review and/or Provost signature including clinical and non-clinical affiliation agreements, Research and Sponsored Program Agreements, MOUs for academic purposes, and all other agreements that support the academic functions of the University, but that do not require the payment of money. Additionally, you may request Office of General Counsel assistance in creating a completely new contract from scratch, if necessary.

Service Evaluation & Risk Assessment

Laws (TAC and HIPAA) and industry mandates (PCI) require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.

Quotes

IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.

WebAdvisor (Colleague)

WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.

New Employee Tech Onboarding

Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.

Oracle E-Business Suite (Phoenix)

In addition to primary support with the Oracle "Phoenix" E-Business Suite (Budget, Finance, & HR) system, Enterprise Applications can provide "out of the box" support to meet the unique requirements of a TWU department, group, or business organization--whether the need is a minor adjustment to the existing software or the implementation of a new product, new screen/form, report, or process.

Technology Service Ticketing System

The Technology Service Center is TWU's 100% web-based service request solution for technology support.

Mailing Lists (Listserv)

Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.

Printing and Printer Setup

Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.

Export Controls on Electronic Devices

In accordance with TWU Regulation and Procedure 02.450, IT Solutions provides laptops and certificates for employees who plan to travel to foreign countries.

Offsite Network Connection (VPN)

Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.

Phones

TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.

Procurement Contract Review

Request Office of General Counsel review for Procurement Contracts. Additionally, you may request Office of General Counsel assistance in creating a completely new contract from scratch, if necessary.

Software Discounts

TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.

Student Information System (Ellucian Colleague WebUI)

Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.

Computer Allocation and Replacements

The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle.

Reporting (SQL Reports)

IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.

Usernames and Passwords (Pioneer Portal)

All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).

Cloud Storage (Google Drive, Microsoft OneDrive)

Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.

Moving Computers (Inventory Control)

All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.