Popular Services

Portal (Pioneer Portal)

Pioneer Portal is a user’s gateway to self-service.

Technology Service Desk

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

Student Self-Service and Student Planning

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

Offsite Network Connection (VPN)

Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.

Email Accounts

TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.

Oracle E-Business Suite (Phoenix)

In addition to primary support with the Oracle "Phoenix" E-Business Suite (Budget, Finance, & HR) system, Enterprise Applications can provide "out of the box" support to meet the unique requirements of a TWU department, group, or business organization--whether the need is a minor adjustment to the existing software or the implementation of a new product, new screen/form, report, or process.

Risk Assessment

Laws (TAC and HIPAA) and industry mandates (PCI) require organizations to assess their vulnerabilities and risks.

WebAdvisor (Colleague)

WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.

Academic Agreement Submission

To submit Academic Agreements for review and/or Provost signature including clinical and non-clinical affiliation agreements, Research and Sponsored Program Agreements, MOUs for academic purposes, and all other agreements that support the academic functions of the University, but that do not require the payment of money. Additionally, you may request Office of General Counsel assistance in creating a completely new contract from scratch, if necessary.

Anti-virus and Malware Protection

Antivirus is protective software designed to defend a computer against malicious software.

Phones

TWU’s basic phone service is maintained and supported by the Office of Technology.

Canvas (Learning Management System)

Canvas is a web-based application which allows instructors to put class materials on the Internet. It provides a variety of tools to facilitate teaching and learning. All courses at TWU use Canvas.

Student Information System (Ellucian Colleague WebUI)

Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.

Reporting (SQL Reports)

The Office of Technology provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.

Software Discounts

TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.

Quotes

The Office of Technology offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through the Office of Technology ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.

Technology Service Ticketing System

The Technology Service Center is TWU's 100% web-based service request solution for technology support.

Voice, Video, Text Chat (Skype for Business, Google Meet, and Blackboard Collaborate)

Individuals at TWU are encouraged to use Skype for Business, Google Meet, and Blackboard Collaborate as self-service chat and/or audio and video call services.

Voicemail for Faculty and Staff

TWU Voicemail provides TWU faculty and staff a convenient and cost-effective system for receiving, sending, and managing voicemail messages.

Mailing Lists (Listserv)

Technology maintains mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.

Long Distance

The Long Distance Code (LDC) is assigned to place long distance calls while conducting university business.

Standard Software

TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.

Shared File Storage (X Drive)

Everyone at TWU has access to network storage space.

Usernames and Passwords (Pioneer Portal)

All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).

Productivity Software

Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.