Popular Services
Pioneer Portal is a user’s gateway to self-service.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Contract Routing Request for purchases that require a contract review
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
This is where you can submit access requests. PLEASE read the helpful hints before pressing the request button. We can tell when you haven't.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
Report software issues (Standard software, Student apps, Enterprise Apps)
The Center for Faculty Success website can help with design and poster printing services.
In accordance with TWU Regulation and Procedure 02.450, IT Solutions provides laptops and certificates for employees who plan to travel to foreign countries.
**Faculty and Staff ONLY**
This is where you can submit changes to schedules for buildings/doors/areas for special events or extended hours access.
This is for students who are exclusively taking online classes through TWU but would like an ID for proof of Student Status. All other situations involving use on a campus can be facilitated while at all 3 campuses.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.