Popular Services

Pioneer Portal is a user’s gateway to self-service.

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.

Issues relating to email. Gmail, Outllook, webmail, mobile phone mail

This is where you can submit access requests. Access MUST be submitted either by a department supervisor or, preferably, the department administrator.

Contract Routing Request for purchases that require a contract review

Find support for Oracle Cloud using this brief form

State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.

Issues related to your TWU username and password

Canvas is a web-based application which allows instructors to put class materials on the Internet. It provides a variety of tools to facilitate teaching and learning. The basic tools used in a Canvas course include a syllabus, learning materials (documents, videos, etc.), discussions, calendar, inbox and notifications, announcements, grades, quizzes, and assignments. All academic courses taught at TWU use Canvas.

Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.

Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.

IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.

Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.

Issues related to your TWU device or department owned devices

WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.

TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.

The Technology Service Center is TWU's 100% web-based service request solution for technology support.

Having a challenge getting into a room you've had permission to enter before, choose Card/Door Issues.

IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.

Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations

**Faculty and Staff ONLY**
This is where you can submit changes to schedules for buildings/doors/areas for special events or extended hours access.

All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).