Popular Services

Portal (Pioneer Portal)

Pioneer Portal is a user’s gateway to self-service.

Student Self-Service and Student Planning

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

Email Accounts

TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.

Technology Service Desk

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

Canvas (Learning Management System)

Canvas is a web-based application which allows instructors to put class materials on the Internet. It provides a variety of tools to facilitate teaching and learning. All courses at TWU use Canvas.

WebAdvisor (Colleague)

WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.

Academic Agreement Review

To submit Academic Agreements for review and/or Provost signature including clinical and non-clinical affiliation agreements, Research and Sponsored Program Agreements, MOUs for academic purposes, and all other agreements that support the academic functions of the University, but that do not require the payment of money. Additionally, you may request Office of General Counsel assistance in creating a completely new contract from scratch, if necessary.

Risk Assessment

Laws (TAC and HIPAA) and industry mandates (PCI) require organizations to assess their vulnerabilities and risks.

Information Security Training

IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25% or more of their responsibilities.

Software Discounts

TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.

Student Information System (Ellucian Colleague WebUI)

Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.

Quotes

IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.

Technology Service Ticketing System

The Technology Service Center is TWU's 100% web-based service request solution for technology support.

Mailing Lists (Listserv)

Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.

New Employee Tech Onboarding

Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.

Procurement Contract Review

Request Office of General Counsel review for Procurement Contracts. Additionally, you may request Office of General Counsel assistance in creating a completely new contract from scratch, if necessary.

Student Technology Assistants and Resources Program (STAR)

Student Technology Assistants and Resources (STAR) is a technology resource program for all currently enrolled TWU students.

Guest Access

Individuals such as contractors, visiting scholars, and others such as support staff from outside companies may be eligible for TWU portal usernames.

Oracle E-Business Suite (Phoenix)

In addition to primary support with the Oracle "Phoenix" E-Business Suite (Budget, Finance, & HR) system, Enterprise Applications can provide "out of the box" support to meet the unique requirements of a TWU department, group, or business organization--whether the need is a minor adjustment to the existing software or the implementation of a new product, new screen/form, report, or process.

Reporting (SQL Reports)

IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.

Hardware Discounts

TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.

Phones

TWU’s basic phone service is maintained and supported by IT Solutions.

Offsite Network Connection (VPN)

Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.

Usernames and Passwords (Pioneer Portal)

All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).

Cellular Discounts

A TWU email address (username@twu.edu) may allow a discount on cellular phone service.