Popular Services

Portal (Pioneer Portal)

Pioneer Portal is a user’s gateway to self-service.

Technology Service Desk

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

Student Self-Service and Student Planning

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

Email Accounts

TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.

Canvas (Learning Management System)

Canvas is a web-based application which allows instructors to put class materials on the Internet. It provides a variety of tools to facilitate teaching and learning. All courses at TWU use Canvas.

Oracle E-Business Suite (Phoenix)

In addition to primary support with the Oracle "Phoenix" E-Business Suite (Budget, Finance, & HR) system, Enterprise Applications can provide "out of the box" support to meet the unique requirements of a TWU department, group, or business organization--whether the need is a minor adjustment to the existing software or the implementation of a new product, new screen/form, report, or process.

WebAdvisor (Colleague)

WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.

Affiliation Agreement Submission

Request Office of General Counsel review Affiliation Agreements and obtain Provost signature.

Technology Service Ticketing System

The Technology Service Center is TWU's 100% web-based service request solution for technology support.

Usernames and Passwords (Pioneer Portal)

All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).

Offsite Network Connection (VPN)

Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.

Quotes

The Office of Technology offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through the Office of Technology ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.

Risk Assessment

Laws (TAC and HIPAA) and industry mandates (PCI) require organizations to assess their vulnerabilities and risks.

Phones

TWU’s basic phone service is maintained and supported by the Office of Technology.

Long Distance

The Long Distance Code (LDC) is assigned to place long distance calls while conducting university business.

Voicemail for Faculty and Staff

TWU Voicemail provides TWU faculty and staff a convenient and cost-effective system for receiving, sending, and managing voicemail messages.

Reporting (SQL Reports)

The Office of Technology provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.

Anti-virus and Malware Protection

Antivirus is protective software designed to defend a computer against malicious software.

Student Technology Assistants and Resources Program (STAR)

Student Technology Assistants and Resources (STAR) is a technology resource program for all currently enrolled TWU students.

Mailing Lists (Listserv)

Technology maintains mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.

Software Discounts

TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.

Information Security Training

IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. TWU Technology is a member of the Stop.Think.Connect. Academic Alliance.

Hardware Discounts

TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.

Contract Review

Request Office of General Counsel review for contracts including Procurement Contracts, Research and Sponsored Program Agreements, Academic Agreements (exclusive of Affiliation Agreements), and MOUs. Additionally, you may request Office of General Counsel assistance in creating a completely new contract from scratch, if necessary.

Computer Allocation and Replacements

The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle of four years.