Popular Services

Portal (Pioneer Portal)

Pioneer Portal is a user’s gateway to self-service.

Canvas (Learning Management System)

Canvas is a web-based application which allows instructors to put class materials on the Internet. It provides a variety of tools to facilitate teaching and learning. All courses at TWU use Canvas.

Technology Service Desk

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

Student Self-Service and Student Planning

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

Email Accounts

TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.

Software Discounts

TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.

WebAdvisor (Colleague)

WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.

Technology Service Ticketing System

The Technology Service Center is TWU's 100% web-based service request solution for technology support.

Quotes

IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.

Oracle E-Business Suite (Phoenix)

In addition to primary support with the Oracle "Phoenix" E-Business Suite (Budget, Finance, & HR) system, Enterprise Applications can provide "out of the box" support to meet the unique requirements of a TWU department, group, or business organization--whether the need is a minor adjustment to the existing software or the implementation of a new product, new screen/form, report, or process.

Academic Agreement Review

To submit Academic Agreements for review and/or Provost signature including clinical and non-clinical affiliation agreements, Research and Sponsored Program Agreements, MOUs for academic purposes, and all other agreements that support the academic functions of the University, but that do not require the payment of money. Additionally, you may request Office of General Counsel assistance in creating a completely new contract from scratch, if necessary.

Offsite Network Connection (VPN)

Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.

Reporting (SQL Reports)

IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.

Mailing Lists (Listserv)

Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.

Student Information System (Ellucian Colleague WebUI)

Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.

Productivity Software

Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.

Usernames and Passwords (Pioneer Portal)

All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).

Statistics Software

A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.

Hardware Discounts

TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.

Information Security Training

IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. TWU Technology is a member of the Stop.Think.Connect. Academic Alliance.

Standard Software

TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.

Shared File Storage (X Drive)

Everyone at TWU has access to network storage space.

Procurement Contract Review

Request Office of General Counsel review for Procurement Contracts. Additionally, you may request Office of General Counsel assistance in creating a completely new contract from scratch, if necessary.

Printing and Printer Setup

Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.

Student Technology Assistants and Resources Program (STAR)

Student Technology Assistants and Resources (STAR) is a technology resource program for all currently enrolled TWU students.