Popular Services

Portal (Pioneer Portal)

Pioneer Portal is a user’s gateway to self-service.

Canvas (Learning Management System)

Canvas is a Cloud Service application which allows instructors to put class materials on the Internet. It provides a variety of features and tools to facilitate teaching and learning. All courses at TWU use Canvas.

Technology Service Desk

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

Service Evaluation & Risk Assessment

Laws (TAC and HIPAA) and industry mandates (PCI) require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.

Academic Agreement Review

To submit Academic Agreements for review and/or Provost signature including clinical and non-clinical affiliation agreements, Research and Sponsored Program Agreements, MOUs for academic purposes, and all other agreements that support the academic functions of the University, but that do not require the payment of money. Additionally, you may request Office of General Counsel assistance in creating a completely new contract from scratch, if necessary.

Mailing Lists (Listserv)

Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.

Email Accounts

TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.

Student Self-Service and Student Planning

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

New Employee Tech Onboarding

Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.

WebAdvisor (Colleague)

WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.

Quotes

IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.

Technology Service Ticketing System

The Technology Service Center is TWU's 100% web-based service request solution for technology support.

Reporting (SQL Reports)

IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.

Request an Exception for Information Technology URP, Security Control, Standard or Procedure

Exceptions are deviations from published policies, standards and procedures. They may be necessary for urgent business needs, resource gaps or academic pursuits. All exceptions carry inherent risk that should be monitored by the university. Exceptions should be minimized as they increase the university’s risk exposure in areas.

Oracle E-Business Suite (Phoenix)

In addition to primary support with the Oracle "Phoenix" E-Business Suite (Budget, Finance, & HR) system, Enterprise Applications can provide "out of the box" support to meet the unique requirements of a TWU department, group, or business organization--whether the need is a minor adjustment to the existing software or the implementation of a new product, new screen/form, report, or process.

Event Support & Live Streaming

IT Solutions assists with the audio and video recordings of events and productions sponsored by the University. IT Solutions provides high quality HD Video production and digital Audio recordings to broaden the reach of idea sharing that can be saved and shared on the web.

Guest Access - Access to Services and Resources for Affiliate Personnel or Pre-Employment

Individuals such as contractors, visiting scholars, and others such as support staff from outside companies may be eligible for TWU portal usernames.

Software Discounts

TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.

Statistics Software

A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.

Phones

TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.

Moving Computers (Inventory Control)

All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.

Anti-virus and Malware Protection

Antivirus is protective software designed to defend a computer against malicious software.

Digital Signage

Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.

Classroom A/V Technologies

Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.

Student Information System (Ellucian Colleague WebUI)

Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.