Popular Services
Pioneer Portal is a user’s gateway to self-service.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Contract Routing Request for purchases that require a contract review
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
This is where you can submit access requests. PLEASE read the helpful hints before pressing the request button. We can tell when you haven't.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
Canvas is a web-based application which allows instructors to put class materials on the Internet. It provides a variety of tools to facilitate teaching and learning. The basic tools used in a Canvas course include a syllabus, learning materials (documents, videos, etc.), discussions, calendar, inbox and notifications, announcements, grades, quizzes, and assignments. All academic courses taught at TWU use Canvas.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
Report software issues (Standard software, Student apps, Enterprise Apps)
This is where you go when you can't get into some place you COULD before. Or things about getting into a space is weird and different than usual.