Email Issue

Service Description

Email Issue

Information Technology can help faculty, staff and students who need help resolving an email issue. 

Standard Features: 

Our dedicated Information Technology experts can address a range of email-related issues, including but not limited to: 

• Troubleshooting and Diagnostics: 

  • Help troubleshoot and resolve issues related to sending/receiving email 

  • Help troubleshoot and resolve issues related to accessing shared calendars/ Public Folders

  • Help troubleshoot and resolve issues related to using Outlook or Gmail 

• Email Setup and Configuration 

• Spam and Junk Email Management 

• Performance Optimization 

• Training and Support 

Optional Features:

There are no optional services associated with this service. 

How to Request      

Click the "Request Service" button and complete the request form.

 If immediate assistance is required, please contact the IT Service Desk:

• Phone: 940-898-3971
• Email: servicedesk@twu.edu

Roles and Responsibilities 

User Responsibilities:  

• User agrees to allow Information Technology staff to access their campus-owned device and/or personal mobile device. 

• User is responsible for providing details related to the issue including their contact information and a full description of the problem. 

Note: A delay in response and resolution time may occur due to missing required information. 

IT Responsibilities: 

• Assist with the resolution of issues on campus-owned devices and/or personal mobile devices. 

• Communicate the status of the request to the user as needed. 

Service Audience  

Faculty, Staff, Student

Service Level Agreement (SLA)

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).