Classroom Support

                                    NO! I Don’t Have Three Minutes!

Service Description 

Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations. 

IT provides assistance with the following : 

  • All classroom technology 
  • Troubleshooting technical issues in classrooms. 
  • Setting up and configuring audiovisual equipment. 
  • Providing software training and support. 
  • Assisting with online learning platforms and tools. 
  • Offering guidance on effective use of classroom technology. 
  • Providing one-on-one or group training sessions. 
  • Addressing connectivity and network-related problems. 
  • Assisting with multimedia presentations and interactive tools. 
  • Supporting hardware and equipment maintenance. 
  • Offering resources and tutorials for self-paced learning. 
  • These services can be customized to meet the specific needs of faculty, staff, and students seeking assistance or training in classroom technology. 

Standard Features  

Our dedicated Information Technology experts can address a range of hardware-related issues, including but not limited to: Classroom Support can help with issues related to the following: 

  • Display or projector operation (e.g. projector not turning on, displaying incorrectly) 
  • Connecting a laptop or tablet for display 
  • Audio playback (e.g. sound from computer not working, sound too low) 
  • AV system touch panels or button controls (e.g. touch panel is frozen/ not responding) 
  • Using a document camera 
  • Using the features of an interactive systems(e.g. SMART Board, Ditto) 
  • Installed microphones (e.g. lecture hall mic feeds back, mic too low)

How to Request      

Click the "Request service"  button and complete the request form. 

If immediate assistance is required, please contact the IT Service Desk: 

Phone: 940-898-3971 

Roles and Responsibilities 

User Responsibilities: 

  • The user is responsible for providing their contact information, classroom location, and complete the form fields. 

IT Responsibilities: 

  • IT will assist faculty, staff, and students with classroom technology support and training 
  • IT will provide support in person or remote during operational hours 
  • IT will communicate the status of the request to the user as needed 

Service Audience  

Faculty, Staff and Students. 

Service Level Agreement (SLA) 

Service Level 1 - Urgent 
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM). 
Response Time  30 Min
Resolution Time 1 Business day 
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g., IT is waiting for additional information from the requestor) does not count toward the Resolution Time  

Optional Features 

Self-service options for Faculty/Staff/Student:  

TWU Classrooms Informational Website 

TWU Classroom Technology Training Videos 

TWU Classroom Virtual Tours 

TWU Classroom Reservations