Features
Computer Allocation
Most full-time faculty and staff are allocated a single primary device based on their position and use case. This device is replaced on a replacement plan cycle. Current standards are determined by IT Solutions and reviewed annually. Please see standard university-supported devices on the quote form.
Departments with individuals needing computers outside of the university specification will need to provide IT Solutions with a business case and specifications for approval. See quotes to find out more.
Departments are responsible for the out-of-cycle computer costs or any additional laptops and mobile devices.
Component administrators should consider the impact of new positions on their budget.
Getting started
Replacement Cycle
- Each year, IT Solutions will identify the total number of replacements needed for the University.
- Once the new replacement computers are in stock, individuals identified as needing a new device will be contacted by a Technology staff member.
- During the initial consultation, the technician will obtain a personal preference for an installation time frame.
- Each person is responsible to back up all data before the computer refresh. See Computer Refresh Backup Instructions
- If the faculty or staff member is unreachable for an extended period of time the system will be replaced.
Support
Contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu, techchat.twu.edu, submit a request through the Technology Service Catalog, or submit a request by clicking Request Service on this page.
Everyone is responsible to maintain records or files in a location that is regularly backed up. See Computer Refresh Backup Instructions.
Who can use it
Learn More
Q: How is the replacement program funded?
A: Funding for the replacement program is provided with annual Technology HEAF allocation. Computer replacements for staff or faculty funded from auxiliary, grant, or other designated accounts cannot be funded by the HEAF allocation and must be funded from an appropriate account. Each year from October through December, 1st non-HEAF purchases can be done through the University’s contract at a greater discount. HEAF computer purchases cannot exceed the total number of eligible full-time positions due to being replaced.
Related Services
Quotes
Standard Software