On-Site Support

Tags faculty staff

Features

Computer Peripheral Install and Support

IT Solutions staff will install and troubleshoot equipment that may include, but is not limited to, printers, scanners, multi-function devices, research equipment, mice, keyboards, iPads, web cams, etc. The Technology Service Desk will provide support for these devices for connectivity and functionality. If the request falls outside of  IT Solutions standard support area and requires vendor-specific technical support, the requesting department will coordinate with the external vendor and/or technician (e.g., ImageNet is the point of contact for leased printers on campus).

Technology staff will work on a user’s computer hardware (TWU purchased/owned), software, and general computing needs.  Technology staff cannot guarantee support of functionality with all hardware or software available but will provide support when possible. 

Specialty Software and Lab Equipment Support

Technology staff provide support for a variety of specialized software and lab equipment to meet the pedagogical needs of the University (e.g. the nursing labs in Dallas and Houston).

Support in the Classroom and in the Office

Most service requests are resolved by the Technology Service Desk. They will escalate to on-site support, if needed. 

Support

Contact the Technology Service Desk at 940-898-3971servicedesk@twu.edu, techchat.twu.edu, submit a request through the Technology Service Catalog, or submit a request by clicking Request Service on this page.

Who can use it

  • Faculty
  • Staff
 
on site support

Details

Service ID: 12053
Created
Tue 2/2/16 4:19 PM
Modified
Mon 7/13/20 9:52 AM