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Knowledge Base
Technology
Technology
Categories (20)
About IT Solutions
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Business Applications
How-to articles for software and applications managed by the Technology Business Applications team
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Classroom Technology
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Computer
Computer best practices and troubleshooting
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Email
Support documentation and FAQ about TWU Email, both Exchange/Outlook and GMail.
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External Services and Knowledge
Information for services, software, and processes that are managed by departments other than the IT Solutions.
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Hardware
PC, Mac, Laptops, iPads, Monitors, etc.
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MY1CV Sedona
How-to articles with screenshots to guide faculty, staff, and administrator users of the Sedona CV Content Management System
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Oracle eBusiness
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Phones
Information about voicemail, conference calls, and transferring calls.
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Printing
Articles addressing common printing issues
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Productivity Software
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Security
Information about reviewed software, information security best practices, and more
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Software
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Student Information Systems
Articles related to TWU's student information system - Colleague, Self-Service, and WebAdvisor
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Student Services
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Training
Information about Technology training services
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VPN and Remote Desktop (RDP)
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Web Browsers
Internet Explorer, Chrome, Firefox, Safari, Opera
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Database and Data Warehouse
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Articles (28)
Pinned Article
Navigate the Technology Service Catalog, Knowledge Base, and Questions (FAQ)
Only some of the information in the Technology Services Suite is viewable by the public. To see all of the available information, sign on with TWU Pioneer Portal credentials through the link in the upper-right corner.
Pinned Article
Technology Troubleshooting 101
There are some common troubleshooting steps to try before contacting the Technology Service Desk for support to get back to work quickly.
Pinned Article
View a Technology Service Request
Access Wireless Network (TWU Wifi)
Alternate Options for Windows Movie Maker
Change a Portal Password
Clear browser cache and cookies
Steps to clear both cache and cookies in common browsers.
Create a Pioneer Portal Account
A "Portal account" is required for all students, faculty and staff at TWU to log-on to the network and all other systems. This is created on "Pioneer Portal," our intranet site, hence the name "Portal account."
Create a Pioneer Portal Announcement
Pioneer Portal has an announcement feature. Any Faculty, Staff or Student can submit an announcement, but all announcements must be approved before they will display.
Creating Accessible Multimedia and Web Content
All multimedia at TWU must be ADA-compliant. This article includes links to helpful tools and information to meet accessibility standards.
Dallas Poster Printing Procedure
Getting Started: New Employees
Google Storage Management
Google Suite and YouTube Resources
Google provides a wealth of information about its GSuite of productivity applications. This article also includes links to other knowledge base articles about Google at TWU.
Guinn Commons Computer Lab Collaboration Room Scheduler
How to use the to use Guinn Commons Computer Lab collaboration room scheduler
Houston Poster Printing Procedure
poster printing service
Live Chat with the Technology Service Desk
Log on to a TWU Computer on Campus
Map X-Drive on Mac OS X
How to setup/map the X-Drive on Mac OS X, and make it permanent.
Mapping X-Drive on Chromebook
Most Frequently Used SQL Reports
TWU faculty and staff may find these to be helpful SQL reports.
Name/Username/Domain Change
Students, staff, and faculty may update their name record, username change and domain change with TWU. Select a status below and follow the steps to request a name/username/domain change.
Netiquette
Oracle iAssets - User Documentation
Facilities Management & Construction, along with Information Technology Solutions have worked to create a system capable of enabling all University end-users (equipment custodians) responsible for tagged assets (computers, equipment, tools, vehicles, etc.) to update the location, Asset Number, Description, date of installation, assignment, transfer or entry, etc. into a module of Oracle eBusiness, called iAssets.
Password Construction Guidelines
In order to gain access to TWU data, your account is required to have a complex password. The purpose of this guide is to help create a strong password.
Technology Moving Positions & Offboarding for Resigning or Retiring Employees
Update Password for TWU Device
After you change your TWU password, you must connect a TWU-owned device to the TWU network for the password change to be recognized.
Windows: Change Screen Resolution
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