Only some of the information in the Technology Services Suite is viewable by the public. To see all of the available information, sign on with TWU Pioneer Portal credentials through the link in the upper-right corner.
There are some common troubleshooting steps to try before contacting the Technology Service Desk for support to get back to work quickly.
Facilities Management & Construction, along with Information Technology Solutions have worked to create a system capable of enabling all University end-users (equipment custodians) responsible for tagged assets (computers, equipment, tools, vehicles, etc.) to update the location, Asset Number, Description, date of installation, assignment, transfer or entry, etc. into a module of Oracle eBusiness, called iAssets.
Steps to clear both cache and cookies in common browsers.
Instructions to create Adjunct Faculty IDS in Colleague that come from an input file brought over from Oracle HR. Automated processes runs nightly to bring over the data and the import process is a custom ELF process in Colleague XOB. Duplicate records must be resolved and then the actual Faculty records may be created. Then those faculty may be added to courses and course data in Canvas may be created
A "Portal account" is required for all students, faculty and staff at TWU to log-on to the network and all other systems. This is created on "Pioneer Portal," our intranet site, hence the name "Portal account."
Pioneer Portal has an announcement feature. Any Faculty, Staff or Student can submit an announcement, but all announcements must be approved before they will display.
All multimedia at TWU must be ADA-compliant. This article includes links to helpful tools and information to meet accessibility standards.
How to get past the Java Security Error in the old EBS system.
This article covers the process for signing in to an FGS laptop with Windows 11 Home
This article references the configuration of the card readers for FMC Timeclock Kiosks.
Google provides a wealth of information about its GSuite of productivity applications. This article also includes links to other knowledge base articles about Google at TWU.
How to use the to use Guinn Commons Computer Lab collaboration room scheduler
This article contain instructions for running Kill Disk and installing Windows 11 Home of laptops donated to First Generation Students
Step by Step instructions on how to login to TeamDynamix (TDX)
How to setup/map the X-Drive on Mac OS X, and make it permanent.
TWU faculty and staff may find these to be helpful SQL reports.
Students, staff, and faculty may update their name record, username change and domain change with TWU. Select a status below and follow the steps to request a name/username/domain change.
In order to gain access to TWU data, your account is required to have a complex password. The purpose of this guide is to help create a strong password.
MFA adds an extra layer of protection when accessing accounts and requires users to enter more information than just a password.
MFA adds an extra layer of protection when accessing accounts and requires users to enter more information than just a password.
After you change your TWU password, you must connect a TWU-owned device to the TWU network for the password change to be recognized.