 Technology

Only some of the information in the Technology Services Suite is viewable by the public. To see all of the available information, sign on with TWU Pioneer Portal credentials through the link in the upper-right corner.

There are some common troubleshooting steps to try before contacting the Technology Service Desk for support to get back to work quickly.

Steps to clear both cache and cookies in common browsers.

A "Portal account" is required for all students, faculty and staff at TWU to log-on to the network and all other systems. This is created on "Pioneer Portal," our intranet site, hence the name "Portal account."

Pioneer Portal has an announcement feature.  Any Faculty, Staff or Student can submit an announcement, but all announcements must be approved before they will display.

All multimedia at TWU must be ADA-compliant. This article includes links to helpful tools and information to meet accessibility standards.

This article references the configuration of the card readers for FMC Timeclock Kiosks.

Google provides a wealth of information about its GSuite of productivity applications. This article also includes links to other knowledge base articles about Google at TWU.

How to use the to use Guinn Commons Computer Lab collaboration room scheduler

poster printing service

This is an archive of the (mostly) monthly IT Solutions Newsletter. Information was accurate at the time of publication. This is intended for general reference, not for current policies, procedures, or standards.

Step by Step instructions on how to login to TeamDynamix (TDX)

How to setup/map the X-Drive on Mac OS X, and make it permanent.

TWU faculty and staff may find these to be helpful SQL reports.

Students, staff, and faculty may update their name record, username change and domain change with TWU. Select a status below and follow the steps to request a name/username/domain change.

​In order to gain access to TWU data, your account is required to have a complex password. The purpose of this guide is to help create a strong password.

MFA adds an extra layer of protection when accessing accounts and requires users to enter more information than just a password.

After you change your TWU password, you must connect a TWU-owned device to the TWU network for the password change to be recognized.