Categories (20)

Business Applications

How-to articles for software and applications managed by the Technology Business Applications team


Computer shortcuts


Support documentation and FAQ about TWU Email, both Exchange/Outlook and GMail.

External Services and Knowledge

Information for services, software, and processes that are managed by departments other than the IT Solutions.


PC, Mac, Laptops, iPads, Monitors, etc.

MY1CV Sedona

How-to articles with screenshots to guide faculty, staff, and administrator users of the Sedona CV Content Management System


Information about voicemail, conference calls, and transferring calls.


Articles addressing common printing issues


Information about reviewed software, information security best practices, and more

Student Information Systems

Articles related to TWU's student information system - Colleague, Self-Service, and WebAdvisor


Information about Technology training services

Web Browsers

Internet Explorer, Chrome, Firefox, Safari, Opera

Articles (24)

Pinned Article Navigate the Technology Service Catalog, Knowledge Base, and Questions (FAQ)

Only some of the information in the Technology Services Suite is viewable by the public. To see all of the available information, sign on with TWU Pioneer Portal credentials through the link in the upper-right corner.

Create a Pioneer Portal Account

A "Portal account" is required for all students, faculty and staff at TWU to log-on to the network and all other systems. This is created on "Pioneer Portal," our intranet site, hence the name "Portal account."

Create a Pioneer Portal Announcement

Pioneer Portal has an announcement feature.  Any Faculty, Staff or Student can submit an announcement, but all announcements must be approved before they will display.

Creating Accessible Multimedia and Web Content

All multimedia at TWU must be ADA-compliant. This article includes links to helpful tools and information to meet accessibility standards.

Google Suite and YouTube Resources

Google provides a wealth of information about its GSuite of productivity applications. This article also includes links to other knowledge base articles about Google at TWU.

Guinn Commons Computer Lab Collaboration Room Scheduler

How to use the to use Guinn Commons Computer Lab collaboration room scheduler

Houston Poster Printing Procedure

poster printing service

Map X-drive on Mac OS X

How to setup/map the X-drive on Mac OS X, and make it permanent.

Most Frequently Used SQL Reports

TWU faculty and staff may find these to be helpful SQL reports.

Name Change

Students, staff, and faculty may update their name record with TWU at any time. Select a status below and follow the steps to request a name change.

Oracle iAssets - User Documentation

Facilities Management & Construction, along with Information Technology Solutions have worked to create a system capable of enabling all University end-users (equipment custodians) responsible for tagged assets (computers, equipment, tools, vehicles, etc.) to update the location, Asset Number, Description, date of installation, assignment, transfer or entry, etc. into a module of Oracle eBusiness, called iAssets.

Password Construction Guidelines

​In order to gain access to TWU data, your account is required to have a complex password. The purpose of this guide is to help create a strong password.