Categories (20)

Business Applications

How-to articles for software and applications managed by the Technology Business Applications team


Computer best practices and troubleshooting


Support documentation and FAQ about TWU Email, both Exchange/Outlook and GMail.

External Services and Knowledge

Information for services, software, and processes that are managed by departments other than the IT Solutions.


PC, Mac, Laptops, iPads, Monitors, etc.

MY1CV Sedona

How-to articles with screenshots to guide faculty, staff, and administrator users of the Sedona CV Content Management System


Information about voicemail, conference calls, and transferring calls.


Articles addressing common printing issues


Information about reviewed software, information security best practices, and more

Student Information Systems

Articles related to TWU's student information system - Colleague, Self-Service, and WebAdvisor


Information about Technology training services

Web Browsers

Internet Explorer, Chrome, Firefox, Safari, Opera

Articles (31)

Pinned Article Navigate the Technology Service Catalog, Knowledge Base, and Questions (FAQ)

Only some of the information in the Technology Services Suite is viewable by the public. To see all of the available information, sign on with TWU Pioneer Portal credentials through the link in the upper-right corner.

Pinned Article Technology Troubleshooting 101

There are some common troubleshooting steps to try before contacting the Technology Service Desk for support to get back to work quickly.

Clear browser cache and cookies

Steps to clear both cache and cookies in common browsers.

Create a Pioneer Portal Account

A "Portal account" is required for all students, faculty and staff at TWU to log-on to the network and all other systems. This is created on "Pioneer Portal," our intranet site, hence the name "Portal account."

Create a Pioneer Portal Announcement

Pioneer Portal has an announcement feature.  Any Faculty, Staff or Student can submit an announcement, but all announcements must be approved before they will display.

Creating Accessible Multimedia and Web Content

All multimedia at TWU must be ADA-compliant. This article includes links to helpful tools and information to meet accessibility standards.

FMC Timeclock Kiosk Card Reader Configuration

This article references the configuration of the card readers for FMC Timeclock Kiosks.

Google Suite and YouTube Resources

Google provides a wealth of information about its GSuite of productivity applications. This article also includes links to other knowledge base articles about Google at TWU.

Guinn Commons Computer Lab Collaboration Room Scheduler

How to use the to use Guinn Commons Computer Lab collaboration room scheduler

Houston Poster Printing Procedure

poster printing service

ITS Newsletter Archive

This is an archive of the (mostly) monthly IT Solutions Newsletter. Information was accurate at the time of publication. This is intended for general reference, not for current policies, procedures, or standards.

Login To TeamDynamix (TDX)

Step by Step instructions on how to login to TeamDynamix (TDX)

Map X-Drive on Mac OS X

How to setup/map the X-Drive on Mac OS X, and make it permanent.

Most Frequently Used SQL Reports

TWU faculty and staff may find these to be helpful SQL reports.

Name/Username/Domain Change

Students, staff, and faculty may update their name record, username change and domain change with TWU. Select a status below and follow the steps to request a name/username/domain change.

Password Construction Guidelines

​In order to gain access to TWU data, your account is required to have a complex password. The purpose of this guide is to help create a strong password.

Turning on Multi-Factor-Authentication (MFA) in Google

MFA adds an extra layer of protection when accessing accounts and requires users to enter more information than just a password.

Update Password for TWU Device

After you change your TWU password, you must connect a TWU-owned device to the TWU network for the password change to be recognized.