Getting Started: New Employees

Welcome to Texas Woman’s University! IT Solutions is committed to service. There are many available systems and options new employees may need to access as they start their new position.

open door iconWhere to begin?

Start by creating a Pioneer Portal account. This will create a TWU username and password. Spend some time exploring the tools and resources available in Pioneer Portal.  Shortly after a Pioneer Portal account is created, an email account will be created automatically.

email iconGet Connected

Users can access email at work either by using Outlook or Google Mail.
Set up email on mobile device(s).

 

question mark iconQuestions

IT Solutions has a centralized Service Desk to answer technology questions and manage service requests. Anyone can get assistance by calling 940.898.3971, emailing servicedesk@twu.edu, or submitting a request through the Technology Service Catalog.

 

Technology Onboarding Training Course

IT Solutions offers a Technology Onboarding Bridge training (click the link to self enroll). The Technology Onboarding Bridge training course provides an overview of many systems at TWU including Bridge, RingCentral, Oracle (Phoenix), Colleague, SQL Reports, X and Google Drives, webconferencing and collaboration tool options and much more. 

Dashboards

The Staff and Faculty Dashboards provide links to the various systems. More information is available about the various systems here at TWU by searching this knowledge base.

Staff Dashboard

The Staff Dashboard contains a collection of quick links and resources available here at TWU. Bookmark it or make it a homepage!

Faculty Dashboard

The Faculty Dashboard contains a collection of quick links and resources available here at TWU. Bookmark it or make a homepage!

Access Systems

Supervisors can request access to hardware and software tools needed for employees using the New Hire ticket form. These services include, but are not limited to:

  • RingCentral
  • Oracle (Phoenix)
  • Colleague Mnemonics
  • GMedia & OnBase
  • Salesforce and or Target X
  • Student Self Service and Webadvisor
  • SQL Reports. 
  • Any employee that will manage a webpage will need access to Terminal4, our content management system. For access, email the web team and cc your supervisor.

Best Practices for Virtual Collaboration

TWU offers many options for collaboration and webconferencing including Google, Zoom, and RingCentral. See these knowledge base articles for more information. 

We do our best to link to only the best external sites but we cannot be held responsible for the quality or accuracy of such websites.

For additional support, contact the Technology Service Desk at 940-898-3971servicedesk@twu.edu, techchat.twu.edu, or submit a request through the Technology Service Catalog.