Creating a TWU Pioneer Portal Account

A Pioneer Portal account is required for all TWU students, faculty and staff to access the network and university systems.

• Students may create a Portal account 3 - 5 business days after applying to TWU through ApplyTexas.org, using the TWU Student ID you receive by email.
• Faculty and Staff  can create your Portal account up to 60 days before your official start date.

To enhance security, Texas Woman’s University has enabled multi-factor authentication (MFA) for certain systems. MFA adds an extra layer of protection by requiring a second step - like a text code or app prompt - in addition to your password.

Common methods used include Google 2-Step (2FA) and Microsoft 365 MFA. 

After your portal account is active, set up MFA immediately to ensure that you have access to TWU systems.

1. Create Your Portal Account

1. Go to portal.twu.edu
2. Click on the Create one link
3. Enter the required information:
   • First Name
   • Last Name
   • Birth Date (on mobile: select month → year → day)
   • SSN or TWU Student ID 
   • Password (MUST meet all of the listed requirements)
   • Security Question 
   • Security Answer
4. Click Create My Account button to finish. 

Important:

After creating your account, write down or save your username, which will also be your TWU email address. This account grants access to all TWU systems.

Processing Time: 

It may take several hours for your Portal account to be created. Once complete, allow about 10 minutes for access to fully activate.

Your TWU Gmail account should be ready within 1-2 hours - no additional steps needed.

2. Setup Google 2-Step Verification (2FA)

After your portal account is active, Set up 2FA immediately. 

1. Go to Google 2-Step Verification Setup
2. Choose your preferred method:
   • Google Prompt (recommended)
   • Text message (SMS)
   • Phone call
3. Add a recovery phone and recovery email to avoid lockouts.

For detailed instructions, please follow the steps detailed in this “Turn on 2-Step Verification” help article.

Note: If Google 2FA is not setup within 2 weeks, your account will be locked, and you will have to call 
Service Desk (940-898-3971) to regain access.

3. Enable Microsoft 365 MFA

TWU recommends setting up Microsoft 365 MFA using one of the following options:

• Microsoft Authenticator app
• Text (SMS) message
• Phone call

Note: You may choose a default and an additional option and change two-step verification settings anytime.

To set up Microsoft 365 MFA for your account, please follow the steps detailed in this “Set up your Microsoft 365 sign-in for multi-factor authentication” help article.

For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu, techchat.twu.edu, or submit a request through the Technology Service Center.