Sign on to TWU Gmail

Log in to TWU Gmail for the first time:
 

  • Your TWU Gmail account is created approximately 4 hours after your Pioneer Portal account is created.
    • If you have not done so, you can follow these instructions to create that account: https://servicecenter.twu.edu/TDClient/1956/Portal/KB/ArticleDet?ID=15980
  • Start in any web browser (Chrome, Firefox, Explorer, Safari). The first login must be on a desktop or laptop computer.
  • Type gmail.twu.edu in the address bar of the browser.
  • At this point 1 of 4 things will happen.
  1. A sign on the screen will appear. Type the full TWU email (e.g. APerson@twu.edu) and TWU password. Sign on and accept the terms.
  2. A screen with an existing Gmail address and a small link that says “Add Account.” will appear. Click Add Account and log on as listed in step #1.
  3. Users will be redirected to a personal GMail inbox.
    1. Click the circle in the far upper-right corner. (This may be a photo or a person icon).
    2. Select Add Account and log on as listed in step #1.
  4. Users may see a screen with search results.
    1. Go to www.twu.edu.
    2. Click on the Webmail link at the bottom of the page.
    3. Click the TWU Google Mail.
    4. Sign on using TWU email and password.
  5. Be sure to Turn on Multi-Factor-Authentication (MFA) in Google

 

If asked, a @twu.edu is an Organizational Account.

 

Starting on a Mac or Macbook? Try these instructions: http://goo.gl/gUBCzy

 

Troubleshooting

  1. Test TWU email and password by logging into TWU Portal. 
  2. Forgot password? Reset it. After a password change, wait about 10 minutes before signing on to Google.
  3. The first sign-on must be on a laptop or desktop computer. After this first sign-on, TWU Gmail can be accessed from any device with an internet connection.
  4. The TWU email address (APerson@twu.edu) is the sign-on. Do not add Gmail or Gapps or Gmail.com or any other variation. 

 

For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu,techchat.twu.edu, or submit a request through the Technology Service Catalog.

Print Article

Related Articles (8)

Archive or mute Gmail messages
If you want to clean up your inbox without deleting your emails, you can archive or mute them. Your emails are moved to a label called "All Mail."
Create a Pioneer Portal Account
A "Portal account" is required for all students, faculty and staff at TWU to log-on to the network and all other systems. This is created on "Pioneer Portal," our intranet site, hence the name "Portal account."
Google Suite and YouTube Resources
Google provides a wealth of information about its GSuite of productivity applications. This article also includes links to other knowledge base articles about Google at TWU.
How to Import Exchange Mail to Google
This process only works for email in the user's Exchange inbox (not for subfolders or archive folders).
Set Up TWU GMail in Outlook
TWU Gmail users can utilize the Outlook client.
Setting up Microsoft Remote Desktop on Mac
Connecting to your PC from your Mac using Microsoft Remote Desktop
TWU Email on Android
TWU email on an Android device