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Log in to TWU Gmail for the first time:
- Your TWU Gmail account is created approximately 4 hours after your Pioneer Portal account is created.
- If you have not done so, you can follow these instructions to create that account: https://servicecenter.twu.edu/TDClient/1956/Portal/KB/ArticleDet?ID=15980
- Start in any web browser (Chrome, Firefox, Explorer, Safari). The first login must be on a desktop or laptop computer.
- Type gmail.twu.edu in the address bar of the browser.
- At this point 1 of 4 things will happen.
- A sign on the screen will appear. Type the full TWU email (e.g. APerson@twu.edu) and TWU password. Sign on and accept the terms.
- A screen with an existing Gmail address and a small link that says “Add Account.” will appear. Click Add Account and log on as listed in step #1.
- Users will be redirected to a personal GMail inbox.
- Click the circle in the far upper-right corner. (This may be a photo or a person icon).
- Select Add Account and log on as listed in step #1.
- Users may see a screen with search results.
- Go to www.twu.edu.
- Click on the Webmail link at the bottom of the page.
- Click the TWU Google Mail.
- Sign on using TWU email and password.
- Be sure to Turn on Multi-Factor-Authentication (MFA) in Google
If asked, a @twu.edu is an Organizational Account.
Starting on a Mac or Macbook? Try these instructions: http://goo.gl/gUBCzy
Troubleshooting
- Test TWU email and password by logging into TWU Portal.
- Forgot password? Reset it. After a password change, wait about 10 minutes before signing on to Google.
- The first sign-on must be on a laptop or desktop computer. After this first sign-on, TWU Gmail can be accessed from any device with an internet connection.
- The TWU email address (APerson@twu.edu) is the sign-on. Do not add Gmail or Gapps or Gmail.com or any other variation.
For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu,techchat.twu.edu, or submit a request through the Technology Service Catalog.