Change a Portal Password

To change or reset a Portal password, navigate to

To reset or change an Alumni password, navigate to Portal, and use the forgot/reset tool link. In addition, use your Alumni username (e.g., firstname.lastname).


  • Pioneer Portal password must be changed every 365 days to a different password. This includes primary and Responsible Pioneer passwords. Each password must be unique — previous passwords cannot be used.
  • Pioneer Portal passwords are case-sensitive.
  • You will need to know your 9-digit TWU ID number (from your TWU ID card or in Portal). It is a nine-digit number beginning with “9”.
  • Due to security reasons, IT Solutions can't assist with passwords over chat or email. Please call the Service Desk at 940-898-3971.
  • You will need to know your security question and answer. View and update at
  • You may wish to review the Password Construction Guidelines before you reset your password:
  • When it is time to change an employee’s password, they will be notified three times within fourteen days. If the password is not changed within the fourteen-day time frame, the user’s account will reset. Students will have a thirty-day window to complete the change.

TWU administration will never send you an email regarding passwords that instructs you to ‘CLICK’ a link to manage your account. However, we may direct you to a URL that you must manually type in your browser.

Because some systems maintain their own passwords, it is possible to have different login credentials to access applications at TWU.

For additional support, contact the Technology Service Desk at,, or submit a request through the Technology Service Catalog.


Article ID: 13699
Mon 6/6/16 4:37 PM
Tue 3/28/23 12:20 PM

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