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Articles (32)

Acrobat: How to Edit PDF Files

PDF files (portable document format) can be edited to a degree using Adobe Acrobat. Adobe Reader can then be used to view PDF files.

Adobe Acrobat Open in Separate Pages for Mac

How to change Adobe Acrobat to open in Separate Pages instead of Tabs

Captioning and Transcripts on YouTube

To meet the needs of all students, instructors should add closed captioning to videos. YouTube has tools to help.

Casper Self Service for Mac

Self Service is an application installed on Macs across campus that provides self service functions where you may obtain and
install software, run basic troubleshooting utilities and install additional configurations.

Comparing Collaboration Software

TWU offers many options to collaborate within and outside the campus community. Each tool offers different options.

Conversations with the Chancellor

Describes the Signup system for Chancellor Events.

Core Assessment Application (also known as Cassie) - Security Roles

Information about the different security roles for the Core Assessment application.

Force Quit Applications

Force Quit an Unresponsive Application in Mac.

Getting Started with YouTube

Information about how to create and manage playlists, including privacy settings, on YouTube.

How to access and use Valt observation system - Denton campus

Live sessions, and recordings can only be viewed in Chrome. If prompted for a flash update please contact the Service Desk.

Install TWU-provided software

Software Center is an easy to access list of ready to install software items you may install at your convenience or need. This is available to only TWU machines on campus.

Online Course Evaluation Information for Faculty

Instructors are able to (1) view completed evaluations after they are released for the term and (2) add/edit questions for their evaluations.

Oracle/Phoenix: Requesting Approving Authority

TWU Managers with supervisory authority require Approving permissions in Oracle/Phoenix, including, but not limited to Timecards, Purchase requisitions, P-cards, PTFs/MSS templates

Processing Quotes

IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.

Purchase software using TWU Software Discount

IT Solutions has arranged discounts for TWU students, faculty, and staff. See, to find discounted software prices to the university’s students, faculty and staff.

Remote Desktop into Mac from Mac (VNC)

To access a Mac desktop remotely connect via VNC.

Connecting from a laptop to a desktop requires physically being connected to the network or connected through VPN.

When VNC connects the screen that is currently showing on the machine will be displayed. If the machine is at the login screen login will be required.

When using VNC to connect to a machine the screen is turned on and visible to anyone.

Repair an Office Application or the entire Office Suite

The repair tool can fix common installation errors and minor file corruption issues.

TWU Calendar - Submit An Event

Instructions on how to submit an event to the TWU Calendar.

Unable to Edit MS-Word in Compatibilty Mode

In a MS-Word document, the Word title bar displays "Compatibility Mode", and does not allow editing or saving.

View an Employee Payslip on Portal

View current or past paystubs

View Livestream in Internet Explorer 11

For error message: Please upgrade your browser to use the New Livestream