Unable to Edit MS-Word in Compatibilty Mode

This may happen for a TWU document that is protected due to its sensitive nature or from using earlier versions of MS-Word. Using the steps outlined here, https://support.microsoft.com/en-us/kb/2117661, the document must be converted by clicking File>Info>Convert. 

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For additional support, contact the Technology Service Desk at 940-898-3971servicedesk@twu.edu, techchat.twu.edu, or submit a request through the Technology Service Catalog.