My Recently Visited Services
Pioneer Portal is a user’s gateway to self-service.
Well-written answers to the most common user queries.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
TWU provides Google Suite for Education which includes the Sites application.
System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.
IT Solutions assists in evaluating enterprise business application integration needs and ensuring the solution approach will fulfill the requested needs. This service can be requested whenever there is a need for integrating enterprise business applications which usually means accessing source data, transforming the data, and providing target data into a target system.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
After IT Solutions completes a custom application on behalf of a Department or Group, extensive testing is required to ensure that the application both functions as desired and has the look and feel wanted.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
Technology develops its annual report to demonstrate its value to the University.
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
New communication outlet boxes or jacks for network, telephone, and/or video services can be installed and pricing is based on the number of jacks/outlets requested and the urgency of the request.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations