My Recently Visited Services
Pioneer Portal is a user’s gateway to self-service.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
For people taking online classes ONLY and who are more than 50 miles from any one of our campuses in Denton, Dallas, or Houston.
Multiple calendars can be created and shared, allowing different levels of permissions for each user.
TWU classrooms are designed to meet the varied needs of the faculty, students and departments across the University. Classroom technology hardware serves as a medium to accentuate, enhance, and facilitate pedagogy.
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Shibboleth is the authentication system that enables access to web applications via single sign-on. Portal ID account holders use Shibboleth to gain access to these resources.
PsychData, which is similar to software programs such as Survey Monkey, has additional features pertinent to academic research.
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
IT Solutions can assist its colleagues to find software options, evaluate them, make a good decision, and then purchase the system in a way that protects the end users.
WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.
Report software issues (Standard software, Student apps, Enterprise Apps)
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
Contract Routing Request for purchases that require a contract review
TWU operates two primary domains: pioneer (for students) and fs (for faculty and staff). Active directory is the primary system TWU uses to create usernames.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
Well-written answers to the most common user queries.