My Recently Visited Services

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

Pioneer Portal is a user’s gateway to self-service.

The Technology Service Center is TWU's 100% web-based service request solution for technology support.

TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.

Issues related to your TWU username and password

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

For Amazon Business account set-up and inquiries.

Find support for Oracle Cloud using this brief form

IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.

The Business Applications team support third-party application integration for several academic departments and business offices. Examples of software include CourseLeaf, OnBase,Terminal4, and TerraDotta.

ID cards and readers are managed by ID and Dining Services.

Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.

Report connectivity issues within the university campus network.

Miscellaneous Agreements are agreements that do not fall under Academic Agreements or Procurement Contracts.

For all TWU credit card and/or Concur inquiries.

This service is strictly for students enrolled in a 100% online program who are located more than 50 miles from any TWU campus and require a TWU ID card for proof of student status.

Any person that discovers a vulnerability in TWU systems or system components (e.g., hardware, software, firmware) may report the vulnerability to the Information Security team.

Report software issues (Standard software, Student apps, Enterprise Apps)

Report an issue with your TWU printers, ImageNet printers, and GoPrint

Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.

Issues relating to email. Gmail, Outllook, webmail, mobile phone mail

Issues related to your TWU device or department owned devices

Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations

Use this form to submit questions related to purchasing, requisitions, or procurement processes.