My Recently Visited Services
IT Solutions provides several video-conference rooms equipped with Cisco codecs and HD quality LifeSize units.
After IT Solutions completes a custom application on behalf of a Department or Group, extensive testing is required to ensure that the application both functions as desired and has the look and feel wanted.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
Automate your workflow by collaborating with IT Solutions. Move paper forms online and reduce the cost of doing business.
A virtual machine (VM) is an emulation of a particular computer system. Virtual machines operate based on the computer architecture and functions of a real or hypothetical computer, and their implementations may involve specialized hardware, software, or a combination of both.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
Convenient on-demand access to full-function laptop computers in the Student Union at Hubbard Hall and Blagg-Huey Library
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.
Multiple calendars can be created and shared, allowing different levels of permissions for each user.
The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle.
Use this form to request assistance with the following:
- Student set-up
- Prospective employee travel reimbursement
- Supplier questions
- Finding a supplier
Technology can provide hosting services for University colleagues who want to operate their equipment in a secure, centrally-managed data center.
You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.
In accordance with TWU Regulation and Procedure 02.450, IT Solutions provides laptops and certificates for employees who plan to travel to foreign countries.
Submit this form if you need help with the technology in a classroom or just need training on how to use the technology in the classroom.
*If you are having problems with this form, please email servicedesk@twu.edu with screenshots and a brief description of your problem.*
Request support or changes related to your department’s leased copier(s).
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
System Administration services provides installation, management, and support for servers running the Linux and Windows operating systems.
Pioneer Portal is a user’s gateway to self-service.
Use this form to request support with a Purchase Order or Requisition.
For Amazon Business account set-up and inquiries.