My Recently Visited Services
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Active Learning Classrooms are designed to increase student-faculty interaction or encourage groups of students to work together to complete a task.
Report an issue with your TWU printers, ImageNet printers, and GoPrint
Pioneer Portal is a user’s gateway to self-service.
Report software issues (Standard software, Student apps, Enterprise Apps)
Report a damaged access card, malfunctioning card reader, or a door not reading correctly.
For all TWU PCard, Travel Card, or Concur issues and questions.
TWU operates two primary domains: pioneer (for students) and fs (for faculty and staff). Active directory is the primary system TWU uses to create usernames.
In accordance with TWU Regulation and Procedure 02.450, IT Solutions provides laptops and certificates for employees who plan to travel to foreign countries.
Faculty, staff and student employees at TWU have access to network storage space.
TWU Information Security offers investigative and analysis services to assist with official investigations related to information resources.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Please note you must have an employment status in our system before we can provide you with a Zoom license. You can check with your department for your PTF approval.
Miscellaneous Agreements are agreements that do not fall under Academic Agreements or Procurement Contracts.
In accordance with the Office of Human Resources’ alternative work policy, URP 05.620 Alternative Work Arrangements for Staff Employees, employees shall utilize University-provided computers. IT Solutions maintains and supports University-owned computing devices, addressing lifecycle upgrades and application of security patches.
Use this service to request approval for utilizing personally-owned computers for telecommuting.