My Recently Visited Services
Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.
Pioneer Portal is a user’s gateway to self-service.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
This service is strictly for students enrolled in a 100% online program who are located more than 50 miles from any TWU campus and require a TWU ID card for proof of student status.
System Administration services provides installation, management, and support for servers running the Linux and Windows operating systems.
The Business Applications team support third-party application integration for several academic departments and business offices. Examples of software include CourseLeaf, OnBase,Terminal4, and TerraDotta.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
The Center for Faculty Commons website can help with design and poster printing services.
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
RingCentral and Google Meet are communications tools that offer instant messaging (IM), as well as many other features to enhance collaboration and communication in an organization.
This is for communication between Conference Services and IT Solutions Techs in Dallas and Houston
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
Contract Routing Request for purchases that require a contract review
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
You can use this service to request access for an individual or for a group.
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
Proofpoint has been a leader in effective blocking of email-borne threats for over a decade.
IT Solutions offers project management services for software and hardware integration (access or connections to existing TWU systems), installation, and configuration.
Well-written answers to the most common user queries.
Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.