Lynda.com is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
Sedona allows faculty to input contributions to teaching, scholarship, service, and other CV-related data into a database.
TWU’s basic phone service is maintained and supported by the Office of Technology.
Pioneer Portal is a user’s gateway to self-service.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
In addition to primary support with the Oracle "Phoenix" E-Business Suite (Budget, Finance, & HR) system, Enterprise Applications can provide "out of the box" support to meet the unique requirements of a TWU department, group, or business organization--whether the need is a minor adjustment to the existing software or the implementation of a new product, new screen/form, report, or process.
The Automated Call Distribution (ACD) system is an essential tool for campus call centers, providing a means to effectively manage large volumes of incoming phone calls.
Technology develops its annual report to demonstrate its value to the University.
The Office of Technology offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through the Office of Technology ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
Technology can assist users with data transfer in the event that files need to be moved from one device or location to another.
The Center for Faculty Excellence can help with design, such as Canvas banners for courses. The Center for Faculty Excellence & the Office of Technology provide poster printing services.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
The purpose of the Students Advisory Committee for Technology (Students-ACT) is to review and prioritize project proposals relating to student technology services and create recommended proposals for consideration by the CIO.
Google Analytics is a service offered by Google that generates detailed statistics about a website's traffic and traffic sources, and measures such things as conversions and sales. It's the most widely used website statistics service.
WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.
Canvas is a web-based application which allows instructors to put class materials on the Internet.
All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).
Blackboard is a web-based application which allows instructors to put class materials on the Internet.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
Charter Communications provides basic cable TV service is provided in all residence hall rooms, as well as select office buildings on the TWU Denton campus.
Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
SAS (Statistical Analysis System) is an integrated system of business software products that allows users to perform statistical analysis, forecasting, quality improvement and more. This service is managed by the Office of Institutional Research. Contact information is available:
https://twu.edu/institutional-research/contact-us/
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.