My Recently Visited Services
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Pioneer Portal is a user’s gateway to self-service.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
This is for communication between Conference Services and IT Solutions Techs in Dallas and Houston
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
Antivirus is protective software designed to defend a computer against malicious software.
TWU Information Security offers investigative and analysis services to assist with official investigations related to information resources.
IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25% or more of their responsibilities.
You can use this service to request access for an individual or for a group.
Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
Any person that discovers a vulnerability in TWU systems or system components (e.g., hardware, software, firmware) may report the vulnerability to the Information Security team.
Use this form to request support with a Purchase Order or Requisition.
Multiple calendars can be created and shared, allowing different levels of permissions for each user.
Report an issue with your TWU printers, ImageNet printers, and GoPrint
Please note you must have an employment status in our system before we can provide you with a Zoom license. You can check with your department for your PTF approval.
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.