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Find support for Oracle Cloud using this brief form


Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.


Issues related to your TWU username and password


An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.


Pioneer Portal is a user’s gateway to self-service.


Please note you must have an employment status in our system before we can provide you with a Zoom license. You can check with your department for your PTF approval.


Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.


IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.


TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.


Any person that discovers a vulnerability in TWU systems or system components (e.g., hardware, software, firmware) may report the vulnerability to the Information Security team.


Contract Routing Request for purchases that require a contract review


Reporting information security concerns or suspected security incidents.


Microsoft Outlook allows for the creation of email-based “public folders” that can be shared among a group of TWU employees. The shared email service is typically used by departments that need a general email address, by student organizations and clubs to share information, and by workgroups large and small to collaborate with co-workers.


Issues relating to email. Gmail, Outllook, webmail, mobile phone mail


IT Solutions manages a limited number of Zoom Webinar licenses for academic events where attendance is expected to exceed 300 participants.

This form is intended for academic webinar requests only. For non-academic events or webinars, please contact Jess Tate (JTate2@twu.edu) with TWU Conference Services.


System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.


Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.


IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.


WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.


The Bursar's office manages all forms that require anonymous payments.


A high performance web conferencing system with accessories is available on each of the three campuses for the purpose of connecting students in classrooms across distances, as well as connecting business meetings meeting from various locations.


Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.


For Summus account set-up and inquiries.