My Recently Visited Services
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
A TWU email address (username@twu.edu) may allow a discount on cellular phone service.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
Report software issues (Standard software, Student apps, Enterprise Apps)
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.
Pioneer Portal is a user’s gateway to self-service.
TWU classrooms are designed to meet the varied needs of the faculty, students and departments across the University. Classroom technology hardware serves as a medium to accentuate, enhance, and facilitate pedagogy.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
The Center for Faculty Commons website can help with design and poster printing services.
WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.
PsychData, which is similar to software programs such as Survey Monkey, has additional features pertinent to academic research.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Enterprise Applications teams support third-party application integration for student information systems. Examples of software include Canvas and Hobson's Connect.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.