My Recently Visited Services
With a people-centric approach and focus on student, staff, and faculty needs, we evaluate and analyze current processes, systems, and workflows to identify areas for improvement through collaboration with different professionals in different areas and levels within an organization.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Proofpoint has been a leader in effective blocking of email-borne threats for over a decade.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
RingCentral and Google Meet are communications tools that offer instant messaging (IM), as well as many other features to enhance collaboration and communication in an organization.
All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).
Request support or changes related to your department’s leased copier(s).
Pioneer Portal is a user’s gateway to self-service.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.
An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
A virtual machine (VM) is an emulation of a particular computer system. Virtual machines operate based on the computer architecture and functions of a real or hypothetical computer, and their implementations may involve specialized hardware, software, or a combination of both.
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
Report a damaged access card, malfunctioning card reader, or a door not reading correctly.
WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.
Report software issues (Standard software, Student apps, Enterprise Apps)
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
IT Solutions offers project management services for software and hardware integration (access or connections to existing TWU systems), installation, and configuration.
Faculty, staff and student employees at TWU have access to network storage space.