My Recently Visited Services
Faculty, staff and student employees at TWU have access to network storage space.
Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.
Use this form to request access for an individual contractor or a group of contractors. To be submitted by hiring manager/supervisor
IT Solutions can assist its colleagues to find software options, evaluate them, make a good decision, and then purchase the system in a way that protects the end users.
Pioneer Portal is a user’s gateway to self-service.
IT Solutions manages a limited number of Zoom Webinar licenses for academic events where attendance is expected to exceed 300 participants.
This form is intended for academic webinar requests only. For non-academic events or webinars, please contact Jess Tate (JTate2@twu.edu) with TWU Conference Services.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle.
Use this form to request support with a Purchase Order or Requisition.
Request support or changes related to your department’s leased copier(s).
ID cards and readers are managed by ID and Dining Services.
Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.
The on-campus networks provide access to a variety of computing and information services.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
IT Solutions provides several video-conference rooms equipped with Cisco codecs and HD quality LifeSize units.
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
IT Solutions offers project management services for software and hardware integration (access or connections to existing TWU systems), installation, and configuration.