My Recently Visited Services
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.
IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25% or more of their responsibilities.
Antivirus is protective software designed to defend a computer against malicious software.
Please note you must have an employment status in our system before we can provide you with a Zoom license. You can check with your department for your PTF approval.
The Bursar's office manages all forms that require anonymous payments.
IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.
TWU Voicemail provides TWU faculty and staff a convenient and cost-effective system for receiving, sending, and managing voicemail messages. RingCentral is a unified communications package which provides phone, messages, fax, text, chat, and meetings in one place. RingCentral services can be managed using desktop / mobile app or online account. Some features are available via phone. Voicemail and faxes can be delivered to email.
A virtual machine (VM) is an emulation of a particular computer system. Virtual machines operate based on the computer architecture and functions of a real or hypothetical computer, and their implementations may involve specialized hardware, software, or a combination of both.
The on-campus networks provide access to a variety of computing and information services.
This is for communication between Conference Services and IT Solutions Techs in Dallas and Houston
For Amazon Business account set-up and inquiries.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.
Well-written answers to the most common user queries.
The Technology Knowledge Base contains articles with instructions about services listed in the Technology Service Catalog.
IT Solutions offers project management services for software and hardware integration (access or connections to existing TWU systems), installation, and configuration.
System Administration services provides installation, management, and support for servers running the Linux and Windows operating systems.
PsychData, which is similar to software programs such as Survey Monkey, has additional features pertinent to academic research.
Enterprise Applications teams support third-party application integration for student information systems. Examples of software include Canvas and Hobson's Connect.
SAS (Statistical Analysis System) is an integrated system of business software products that allows users to perform statistical analysis, forecasting, quality improvement and more. Coursework assistance is managed by the Center for Research Design and Analysis. Contact information is available: https://twu.edu/center-for-research-design-and-...
TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.