My Recently Visited Services
Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.
An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Active Learning Classrooms are designed to increase student-faculty interaction or encourage groups of students to work together to complete a task.
Pioneer Portal is a user’s gateway to self-service.
Use this form to submit questions related to purchasing, requisitions, or procurement processes.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Departments and components may request activation of a phone bank to use for outreach and/or fundraising.
Miscellaneous Agreements are agreements that do not fall under Academic Agreements or Procurement Contracts.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
The Center for Faculty Commons website can help with design and poster printing services.
Use this form to request support with a Purchase Order or Requisition.
System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.
Submit this form if you need help with the technology in a classroom or just need training on how to use the technology in the classroom.
*If you are having problems with this form, please email servicedesk@twu.edu with screenshots and a brief description of your problem.*
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.