My Recently Visited Services

A virtual machine (VM) is an emulation of a particular computer system. Virtual machines operate based on the computer architecture and functions of a real or hypothetical computer, and their implementations may involve specialized hardware, software, or a combination of both.

Issues related to your TWU username and password

Report software issues (Standard software, Student apps, Enterprise Apps)

Report an issue with your TWU printers, ImageNet printers, and GoPrint

Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.

Report connectivity issues within the university campus network.

Issues relating to email. Gmail, Outllook, webmail, mobile phone mail

Issues related to your TWU device or department owned devices

Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations

For all TWU credit card and/or Concur inquiries.

TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.

Pioneer Portal is a user’s gateway to self-service.

The Center for Faculty Commons website can help with design and poster printing services.

Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.

TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

If you are needing to amend details of an existing agreement, put in your request here.

For Summus account set-up and inquiries.

For Amazon Business account set-up and inquiries.

LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.

Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.

Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.

Use this form to make requests for changes to building schedules. Most requests will be related to events scheduled outside of regular hours. Only Faculty and Staff may submit this form.

IT Solutions provides several video-conference rooms equipped with Cisco codecs and HD quality LifeSize units.