My Recently Visited Services
Pioneer Portal is a user’s gateway to self-service.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.
Faculty, staff and student employees at TWU have access to network storage space.
Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.
Use this form to request support with a Purchase Order or Requisition.
IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.
Use this form to request access for an individual contractor or a group of contractors. To be submitted by hiring manager/supervisor
A high performance web conferencing system with accessories is available on each of the three campuses for the purpose of connecting students in classrooms across distances, as well as connecting business meetings meeting from various locations.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
Report software issues (Standard software, Student apps, Enterprise Apps)
IT Solutions provides on-site support for each of our three campuses.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
ID cards and readers are managed by ID and Dining Services.
Internal requests for Chartwells and housing staff
The Technology Service Center is TWU's 100% web-based service request solution for technology support.