My Recently Visited Services
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Pioneer Portal is a user’s gateway to self-service.
All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
IT Solutions can assist its colleagues to find software options, evaluate them, make a good decision, and then purchase the system in a way that protects the end users.
Use this form to request support with a Purchase Order or Requisition.
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
Contract Routing Request for purchases that require a contract review
After IT Solutions completes a custom application on behalf of a Department or Group, extensive testing is required to ensure that the application both functions as desired and has the look and feel wanted.
You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.
Use this form to request access for an individual contractor or a group of contractors. To be submitted by hiring manager/supervisor
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
If you are needing to amend details of an existing agreement, put in your request here.
For Amazon Business account set-up and inquiries.
Use this form to submit questions related to purchasing, requisitions, or procurement processes.
Request support or changes related to your department’s leased copier(s).
Use this form to request assistance with the following:
- Student set-up
- Prospective employee travel reimbursement
- Supplier questions
- Finding a supplier