My Recently Visited Services
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Pioneer Portal is a user’s gateway to self-service.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
Use this form to request support with a Purchase Order or Requisition.
The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle.
Active Learning Classrooms are designed to increase student-faculty interaction or encourage groups of students to work together to complete a task.
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.
The Business Applications team support third-party application integration for several academic departments and business offices. Examples of software include CourseLeaf, OnBase,Terminal4, and TerraDotta.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Please note you must have an employment status in our system before we can provide you with a Zoom license. You can check with your department for your PTF approval.
The Center for Faculty Commons website can help with design and poster printing services.
Contract Routing Request for purchases that require a contract review
Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.
TWU Voicemail provides TWU faculty and staff a convenient and cost-effective system for receiving, sending, and managing voicemail messages. RingCentral is a unified communications package which provides phone, messages, fax, text, chat, and meetings in one place. RingCentral services can be managed using desktop / mobile app or online account. Some features are available via phone. Voicemail and faxes can be delivered to email.
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
Use this form to make requests for changes to building schedules. Most requests will be related to events scheduled outside of regular hours. Only Faculty and Staff may submit this form.
Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
System Administration services provides installation, management, and support for servers running the Linux and Windows operating systems.
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.