My Recently Visited Services
RingCentral and Google Meet are communications tools that offer instant messaging (IM), as well as many other features to enhance collaboration and communication in an organization.
Pioneer Portal is a user’s gateway to self-service.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Internal requests for Chartwells and housing staff
The Center for Faculty Commons website can help with design and poster printing services.
Submit this form if you need help with the technology in a classroom or just need training on how to use the technology in the classroom.
*If you are having problems with this form, please email servicedesk@twu.edu with screenshots and a brief description of your problem.*
You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.
The Technology Knowledge Base contains articles with instructions about services listed in the Technology Service Catalog.
Use this form to submit questions related to purchasing, requisitions, or procurement processes.
Use this form to request assistance with the following:
- Student set-up
- Prospective employee travel reimbursement
- Supplier questions
- Finding a supplier
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
Charter Communications provides basic cable TV service is provided in all residence hall rooms, as well as select office buildings on the TWU Denton campus.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
Microsoft Outlook allows for the creation of email-based “public folders” that can be shared among a group of TWU employees. The shared email service is typically used by departments that need a general email address, by student organizations and clubs to share information, and by workgroups large and small to collaborate with co-workers.
Client Services employs a dedicated team of technicians to ensure stable operation of all TWU computer labs and computer classrooms.
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.
Use this form to make requests for changes to building schedules. Most requests will be related to events scheduled outside of regular hours. Only Faculty and Staff may submit this form.
ID cards and readers are managed by ID and Dining Services.
A high performance web conferencing system with accessories is available on each of the three campuses for the purpose of connecting students in classrooms across distances, as well as connecting business meetings meeting from various locations.
IT Solutions provides on-site support for each of our three campuses.
This service is strictly for students enrolled in a 100% online program who are located more than 50 miles from any TWU campus and require a TWU ID card for proof of student status.