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The Technology Service Center is TWU's 100% web-based service request solution for technology support.
ID cards and readers are managed by ID and Dining Services.
Pioneer Portal is a user’s gateway to self-service.
Any person that discovers a vulnerability in TWU systems or system components (e.g., hardware, software, firmware) may report the vulnerability to the Information Security team.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Google Analytics is a service offered by Google that generates detailed statistics about a website's traffic and traffic sources, and measures such things as conversions and sales. It's the most widely used website statistics service.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Client Services employs a dedicated team of technicians to ensure stable operation of all TWU computer labs and computer classrooms.
You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.
Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.
Use this form to request access for an individual contractor or a group of contractors. To be submitted by hiring manager/supervisor
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
Contract Routing Request for purchases that require a contract review
IT Solutions provides several video-conference rooms equipped with Cisco codecs and HD quality LifeSize units.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Report a damaged access card, malfunctioning card reader, or a door not reading correctly.
Texas Woman's University Department of Public Safety uses a variety of methods to alert students, faculty, and staff in case of a significant emergency on a campus.
IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.
Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.