My Recently Visited Services
Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.
For all TWU PCard, Travel Card, or Concur issues and questions.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Pioneer Portal is a user’s gateway to self-service.
IT Solutions offers project management services for software and hardware integration (access or connections to existing TWU systems), installation, and configuration.
Please note you must have an employment status in our system before we can provide you with a Zoom license. You can check with your department for your PTF approval.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
TWU provides Google Suite for Education which includes the Sites application.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Automate your workflow by collaborating with IT Solutions. Move paper forms online and reduce the cost of doing business.
The Center for Faculty Commons website can help with design and poster printing services.
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
This is for communication between Conference Services and IT Solutions Techs in Dallas and Houston
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
The Business Applications team support third-party application integration for several academic departments and business offices. Examples of software include CourseLeaf, OnBase,Terminal4, and TerraDotta.
Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.