My Recently Visited Services
Pioneer Portal is a user’s gateway to self-service.
Automate your workflow by collaborating with IT Solutions. Move paper forms online and reduce the cost of doing business.
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
For Amazon Business account set-up and inquiries.
IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.
Charter Communications provides basic cable TV service is provided in all residence hall rooms, as well as select office buildings on the TWU Denton campus.
The Managed Workstation program is TWU’s approach to managing University software and hardware computer needs.
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
This form is for printers located in/around computer labs across campus.
Faculty, staff and student employees at TWU have access to network storage space.
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
Use this form to request support with a Purchase Order or Requisition.
The Technology Knowledge Base contains articles with instructions about services listed in the Technology Service Catalog.
You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.
Active Learning Classrooms are designed to increase student-faculty interaction or encourage groups of students to work together to complete a task.
IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25% or more of their responsibilities.