My Recently Visited Services
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
For Amazon Business account set-up and inquiries.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
Pioneer Portal is a user’s gateway to self-service.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
The TWU DBAs support Oracle and Microsoft SQL databases for the TWU community.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.
Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.
This form is for printers located in/around computer labs across campus.
Antivirus is protective software designed to defend a computer against malicious software.
Client Services employs a dedicated team of technicians to ensure stable operation of all TWU computer labs and computer classrooms.
Report software issues (Standard software, Student apps, Enterprise Apps)
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
ID cards and readers are managed by ID and Dining Services.
Report an issue with your TWU printers, ImageNet printers, and GoPrint
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.