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Pioneer Portal is a user’s gateway to self-service.
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Contract Routing Request for purchases that require a contract review
Microsoft Outlook allows for the creation of email-based “public folders” that can be shared among a group of TWU employees. The shared email service is typically used by departments that need a general email address, by student organizations and clubs to share information, and by workgroups large and small to collaborate with co-workers.
Submit this form if you need help with the technology in a classroom or just need training on how to use the technology in the classroom.
*If you are having problems with this form, please email servicedesk@twu.edu with screenshots and a brief description of your problem.*
Use this form to request access for an individual contractor or a group of contractors. To be submitted by hiring manager/supervisor
For all TWU PCard, Travel Card, or Concur issues and questions.
TWU Voicemail provides TWU faculty and staff a convenient and cost-effective system for receiving, sending, and managing voicemail messages. RingCentral is a unified communications package which provides phone, messages, fax, text, chat, and meetings in one place. RingCentral services can be managed using desktop / mobile app or online account. Some features are available via phone. Voicemail and faxes can be delivered to email.
Faculty, staff and student employees at TWU have access to network storage space.
Active Learning Classrooms are designed to increase student-faculty interaction or encourage groups of students to work together to complete a task.
This is for communication between Conference Services and IT Solutions Techs in Dallas and Houston
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
RingCentral and Google Meet are communications tools that offer instant messaging (IM), as well as many other features to enhance collaboration and communication in an organization.
The Managed Workstation program is TWU’s approach to managing University software and hardware computer needs.
System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.
Internal requests for Chartwells and housing staff
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.
Report software issues (Standard software, Student apps, Enterprise Apps)
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.