My Recently Visited Services
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
A high performance web conferencing system with accessories is available on each of the three campuses for the purpose of connecting students in classrooms across distances, as well as connecting business meetings meeting from various locations.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.
Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.
Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.
Use this form to make requests for changes to building schedules. Most requests will be related to events scheduled outside of regular hours. Only Faculty and Staff may submit this form.
Faculty, staff and student employees at TWU have access to network storage space.
Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
Client Services employs a dedicated team of technicians to ensure stable operation of all TWU computer labs and computer classrooms.
Use this form to submit questions related to purchasing, requisitions, or procurement processes.
Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
Pioneer Portal is a user’s gateway to self-service.
Proofpoint has been a leader in effective blocking of email-borne threats for over a decade.
Microsoft Outlook allows for the creation of email-based “public folders” that can be shared among a group of TWU employees. The shared email service is typically used by departments that need a general email address, by student organizations and clubs to share information, and by workgroups large and small to collaborate with co-workers.
RingCentral and Google Meet are communications tools that offer instant messaging (IM), as well as many other features to enhance collaboration and communication in an organization.
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
A TWU email address (username@twu.edu) may allow a discount on cellular phone service.