My Recently Visited Services
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.
The Managed Workstation program is TWU’s approach to managing University software and hardware computer needs.
Antivirus is protective software designed to defend a computer against malicious software.
You can use this service to request access for an individual or for a group.
Pioneer Portal is a user’s gateway to self-service.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Charter Communications provides basic cable TV service is provided in all residence hall rooms, as well as select office buildings on the TWU Denton campus.
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
Departments and components may request activation of a phone bank to use for outreach and/or fundraising.
Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.
TWU Information Security offers investigative and analysis services to assist with official investigations related to information resources.
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.
Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.