My Recently Visited Services
Pioneer Portal is a user’s gateway to self-service.
Faculty, staff and student employees at TWU have access to network storage space.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
TWU Voicemail provides TWU faculty and staff a convenient and cost-effective system for receiving, sending, and managing voicemail messages. RingCentral is a unified communications package which provides phone, messages, fax, text, chat, and meetings in one place. RingCentral services can be managed using desktop / mobile app or online account. Some features are available via phone. Voicemail and faxes can be delivered to email.
You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
Reporting information security concerns or suspected security incidents.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
System Administration services provides installation, management, and support for servers running the Linux and Windows operating systems.
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.
Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.
Report software issues (Standard software, Student apps, Enterprise Apps)
TWU Information Security offers investigative and analysis services to assist with official investigations related to information resources.
New communication outlet boxes or jacks for network, telephone, and/or video services can be installed and pricing is based on the number of jacks/outlets requested and the urgency of the request.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
IT Solutions provides several video-conference rooms equipped with Cisco codecs and HD quality LifeSize units.
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.