My Recently Visited Services
The on-campus networks provide access to a variety of computing and information services.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
A virtual machine (VM) is an emulation of a particular computer system. Virtual machines operate based on the computer architecture and functions of a real or hypothetical computer, and their implementations may involve specialized hardware, software, or a combination of both.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Please note you must have an employment status in our system before we can provide you with a Zoom license. You can check with your department for your PTF approval.
**Faculty and Staff ONLY**
This is where you can submit changes to schedules for buildings/doors/areas for special events or extended hours access.
Pioneer Portal is a user’s gateway to self-service.
Exceptions are deviations from published policies, standards and procedures. They may be necessary for urgent business needs, resource gaps or academic pursuits. All exceptions carry inherent risk that should be monitored by the university. Exceptions should be minimized as they increase the university’s risk exposure in areas.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
TWU operates two primary domains: pioneer (for students) and fs (for faculty and staff). Active directory is the primary system TWU uses to create usernames.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
This is where you can submit access requests. PLEASE read the VERY HELPFUL INFORMATION before pressing the request button. We can tell when you haven't.
Internal requests for Chartwells and housing staff
Request support or changes related to your department’s leased copier(s).
Reporting information security concerns or suspected security incidents.
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.
This form is for printers located in/around computer labs across campus.
The Managed Workstation program is TWU’s approach to managing University software and hardware computer needs.