My Recently Visited Services
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
Pioneer Portal is a user’s gateway to self-service.
Proofpoint has been a leader in effective blocking of email-borne threats for over a decade.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
For people taking online classes ONLY and who are more than 50 miles from any one of our campuses in Denton, Dallas, or Houston.
Report software issues (Standard software, Student apps, Enterprise Apps)
The on-campus networks provide access to a variety of computing and information services.
The Business Applications team support third-party application integration for several academic departments and business offices. Examples of software include CourseLeaf, OnBase,Terminal4, and TerraDotta.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
Internal requests for Chartwells and housing staff
Please note you must have an employment status in our system before we can provide you with a Zoom license. You can check with your department for your PTF approval.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.
Google Analytics is a service offered by Google that generates detailed statistics about a website's traffic and traffic sources, and measures such things as conversions and sales. It's the most widely used website statistics service.
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.
A TWU email address (username@twu.edu) may allow a discount on cellular phone service.
Report an issue with your TWU printers, ImageNet printers, and GoPrint
Request support or changes related to your department’s leased copier(s).
IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25% or more of their responsibilities.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
**Faculty and Staff ONLY**
This is where you can submit changes to schedules for buildings/doors/areas for special events or extended hours access.