My Recently Visited Services
For Amazon Business account set-up and inquiries.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
If you are needing to amend details of an existing agreement, put in your request here.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Report software issues (Standard software, Student apps, Enterprise Apps)
Request support or changes related to your department’s leased copier(s).
Use this form to request assistance with the following:
- Student set-up
- Prospective employee travel reimbursement
- Supplier questions
- Finding a supplier
Use this form to submit questions related to purchasing, requisitions, or procurement processes.
Use this form to request support with a Purchase Order or Requisition.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.
Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.
Pioneer Portal is a user’s gateway to self-service.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
Use this form to request access for an individual contractor or a group of contractors. To be submitted by hiring manager/supervisor
TWU Technology works with faculty on custom software solutions, particularly to innovate in areas such as assessment.
You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.