My Recently Visited Services
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Report a damaged access card, malfunctioning card reader, or a door not reading correctly.
Pioneer Portal is a user’s gateway to self-service.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Multiple calendars can be created and shared, allowing different levels of permissions for each user.
System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.
TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.
Everyone at TWU has access to network storage space.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Report software issues (Standard software, Student apps, Enterprise Apps)
Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
You can use this service to request access for an individual or for a group.
WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
Contract Routing Request for purchases that require a contract review
The Business Applications team support third-party application integration for several academic departments and business offices. Examples of software include CourseLeaf, OnBase,Terminal4, and TerraDotta.
The Center for Faculty Commons website can help with design and poster printing services.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.