My Recently Visited Services

Pioneer Portal is a user’s gateway to self-service.

Texas Woman's University Department of Public Safety uses a variety of methods to alert students, faculty, and staff in case of a significant emergency on a campus.

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

When you badge at a door and nothing happens, but it used to, this is your form.

The Technology Service Center is TWU's 100% web-based service request solution for technology support.

Issues related to your TWU username and password

Contract Routing Request for purchases that require a contract review

To unsubscribe from TWU SMS messaging.

For all TWU credit card and/or Concur inquiries.

Find support for Oracle Cloud using this brief form

Well-written answers to the most common user queries.

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations

Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.

State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.

Report software issues (Standard software, Student apps, Enterprise Apps)

TWU Technology works with faculty on custom software solutions, particularly to innovate in areas such as assessment.

Departments and components may request activation of a phone bank to use for outreach and/or fundraising.

Multiple calendars can be created and shared, allowing different levels of permissions for each user.

Report connectivity issues within the university campus network.

PsychData, which is similar to software programs such as Survey Monkey, has additional features pertinent to academic research.

Antivirus is protective software designed to defend a computer against malicious software.

TWU operates two primary domains: pioneer (for students) and fs (for faculty and staff). Active directory is the primary system TWU uses to create usernames.

RingCentral and Google Meet are communications tools that offer instant messaging (IM), as well as many other features to enhance collaboration and communication in an organization.

TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.