My Recently Visited Services
Use this form to request support with a Purchase Order or Requisition.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
The on-campus networks provide access to a variety of computing and information services.
Proofpoint has been a leader in effective blocking of email-borne threats for over a decade.
Convenient on-demand access to full-function laptop computers in the Student Union at Hubbard Hall and Blagg-Huey Library
IT Solutions provides several video-conference rooms equipped with Cisco codecs and HD quality LifeSize units.
Departments and components may request activation of a phone bank to use for outreach and/or fundraising.
Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Pioneer Portal is a user’s gateway to self-service.
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
Report an issue with your TWU printers, ImageNet printers, and GoPrint
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
Report software issues (Standard software, Student apps, Enterprise Apps)
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.