My Recently Visited Services
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.
Pioneer Portal is a user’s gateway to self-service.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
The Center for Faculty Commons website can help with design and poster printing services.
IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.
Automate your workflow by collaborating with IT Solutions. Move paper forms online and reduce the cost of doing business.
Departments and components may request activation of a phone bank to use for outreach and/or fundraising.
Antivirus is protective software designed to defend a computer against malicious software.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.
PsychData, which is similar to software programs such as Survey Monkey, has additional features pertinent to academic research.
This form is for printers located in/around computer labs across campus.
TWU operates two primary domains: pioneer (for students) and fs (for faculty and staff). Active directory is the primary system TWU uses to create usernames.
Convenient on-demand access to full-function laptop computers in the Student Union at Hubbard Hall and Blagg-Huey Library
TWU Technology works with faculty on custom software solutions, particularly to innovate in areas such as assessment.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
The TWU DBAs support Oracle and Microsoft SQL databases for the TWU community.
Report software issues (Standard software, Student apps, Enterprise Apps)
Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.
Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.