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TWU classrooms are designed to meet the varied needs of the faculty, students and departments across the University. Classroom technology hardware serves as a medium to accentuate, enhance, and facilitate pedagogy.


Request support or changes related to your department’s leased copier(s).


New communication outlet boxes or jacks for network, telephone, and/or video services can be installed and pricing is based on the number of jacks/outlets requested and the urgency of the request.


Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.


TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.


Use this form to request support with a Purchase Order or Requisition.


To unsubscribe from TWU SMS messaging.


Pioneer Portal is a user’s gateway to self-service.


This is for communication between Conference Services and IT Solutions Techs in Dallas and Houston


Issues related to your TWU username and password


The Technology Service Center is TWU's 100% web-based service request solution for technology support.


Issues relating to email. Gmail, Outllook, webmail, mobile phone mail


TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.


State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.


ID cards and readers are managed by ID and Dining Services.


Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.


Report software issues (Standard software, Student apps, Enterprise Apps)


For all TWU credit card and/or Concur inquiries.


Find support for Oracle Cloud using this brief form


Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.


IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.


TWU Technology works with faculty on custom software solutions, particularly to innovate in areas such as assessment.