My Recently Visited Services
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
Client Services employs a dedicated team of technicians to ensure stable operation of all TWU computer labs and computer classrooms.
IT Solutions can assist its colleagues to find software options, evaluate them, make a good decision, and then purchase the system in a way that protects the end users.
Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.
Pioneer Portal is a user’s gateway to self-service.
IT Solutions provides several video-conference rooms equipped with Cisco codecs and HD quality LifeSize units.
System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
A TWU email address (username@twu.edu) may allow a discount on cellular phone service.
You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
Miscellaneous Agreements are agreements that do not fall under Academic Agreements or Procurement Contracts.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
Proofpoint has been a leader in effective blocking of email-borne threats for over a decade.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
This service is strictly for students enrolled in a 100% online program who are located more than 50 miles from any TWU campus and require a TWU ID card for proof of student status.
The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle.