My Recently Visited Services
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Report software issues (Standard software, Student apps, Enterprise Apps)
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.
Pioneer Portal is a user’s gateway to self-service.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
The TWU DBAs support Oracle and Microsoft SQL databases for the TWU community.
For all TWU PCard, Travel Card, or Concur issues and questions.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
Use this form to request assistance with the following:
- Student set-up
- Prospective employee travel reimbursement
- Supplier questions
- Finding a supplier
Use this form to request support with a Purchase Order or Requisition.
Use this form to submit questions related to purchasing, requisitions, or procurement processes.
Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.
Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.
Antivirus is protective software designed to defend a computer against malicious software.
Proofpoint has been a leader in effective blocking of email-borne threats for over a decade.
Miscellaneous Agreements are agreements that do not fall under Academic Agreements or Procurement Contracts.
Multiple calendars can be created and shared, allowing different levels of permissions for each user.
Contract Routing Request for purchases that require a contract review
Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.