My Recently Visited Services
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Contract Routing Request for purchases that require a contract review
System Administration services provides installation, management, and support for servers running the Linux and Windows operating systems.
Pioneer Portal is a user’s gateway to self-service.
This is where you can submit access requests. PLEASE read the VERY HELPFUL INFORMATION before pressing the request button. We can tell when you haven't.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
Convenient on-demand access to full-function laptop computers in the Student Union at Hubbard Hall and Blagg-Huey Library
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
Client Services employs a dedicated team of technicians to ensure stable operation of all TWU computer labs and computer classrooms.
The TWU DBAs support Oracle and Microsoft SQL databases for the TWU community.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
Report an issue with your TWU printers, ImageNet printers, and GoPrint
Report software issues (Standard software, Student apps, Enterprise Apps)
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
This form is for communication between Conference Services and IT Solutions Techs in Dallas and Houston
TWU Technology works with faculty on custom software solutions, particularly to innovate in areas such as assessment.
Reporting information security concerns or suspected security incidents.