My Recently Visited Services
TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.
Antivirus is protective software designed to defend a computer against malicious software.
Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.
New communication outlet boxes or jacks for network, telephone, and/or video services can be installed and pricing is based on the number of jacks/outlets requested and the urgency of the request.
In accordance with TWU Regulation and Procedure 02.450, IT Solutions provides laptops and certificates for employees who plan to travel to foreign countries.
Pioneer Portal is a user’s gateway to self-service.
Technology develops its annual report to demonstrate its value to the University.
Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.
Contract Routing Request for purchases that require a contract review
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25% or more of their responsibilities.
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.