My Recently Visited Services

TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.

Report an issue with your TWU printers, ImageNet printers, and GoPrint

Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.

You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.

Technology can provide hosting services for University colleagues who want to operate their equipment in a secure, centrally-managed data center.

In accordance with the Office of Human Resources’ alternative work policy, URP 05.620 Alternative Work Arrangements for Staff Employees, employees shall utilize University-provided computers. IT Solutions maintains and supports University-owned computing devices, addressing lifecycle upgrades and application of security patches.

Use this service to request approval for utilizing personally-owned computers for telecommuting.

System Administration services provides installation, management, and support for servers running the Linux and Windows operating systems.

TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

The Center for Faculty Commons website can help with design and poster printing services.

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

With a people-centric approach and focus on student, staff, and faculty needs, we evaluate and analyze current processes, systems, and workflows to identify areas for improvement through collaboration with different professionals in different areas and levels within an organization.

Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations

Submit this form if you need help with the technology in a classroom or just need training on how to use the technology in the classroom.
*If you are having problems with this form, please email servicedesk@twu.edu with screenshots and a brief description of your problem.*

IT Solutions provides several video-conference rooms equipped with Cisco codecs and HD quality LifeSize units.

Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.

The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle.

Antivirus is protective software designed to defend a computer against malicious software.

Multiple calendars can be created and shared, allowing different levels of permissions for each user.

By allowing students access to computers in class, they can fully engage their professor during class time and learn to effectively use the programs required for class.

TWU classrooms are designed to meet the varied needs of the faculty, students and departments across the University. Classroom technology hardware serves as a medium to accentuate, enhance, and facilitate pedagogy.

TWU Technology works with faculty on custom software solutions, particularly to innovate in areas such as assessment.

Sometimes off-the-shelf software cannot meet the unique and complex requirements of a department, group, or business organization. TWU’s team of experienced developers and project coordinators can help, whether the need is a minor adjustment to existing software or the implementation of a major system.