My Recently Visited Services
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Pioneer Portal is a user’s gateway to self-service.
TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.
The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle.
IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.
System Administration services provides installation, management, and support for servers running the Linux and Windows operating systems.
Texas Woman's University Department of Public Safety uses a variety of methods to alert students, faculty, and staff in case of a significant emergency on a campus.
Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.
The Center for Faculty Commons website can help with design and poster printing services.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
TWU Information Security offers investigative and analysis services to assist with official investigations related to information resources.
IT Solutions provides on-site support for each of our three campuses.
Departments and components may request activation of a phone bank to use for outreach and/or fundraising.
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
Antivirus is protective software designed to defend a computer against malicious software.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.
PsychData, which is similar to software programs such as Survey Monkey, has additional features pertinent to academic research.
This form is for printers located in/around computer labs across campus.