My Recently Visited Services

State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

Pioneer Portal is a user’s gateway to self-service.

Report software issues (Standard software, Student apps, Enterprise Apps)

TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.

TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.

Contract Routing Request for purchases that require a contract review

Technology develops its annual report to demonstrate its value to the University.

Issues relating to email. Gmail, Outllook, webmail, mobile phone mail

TWU provides Google Suite for Education which includes the Sites application.

Have a question about an existing or upcoming contract?

This is where you can submit access requests. PLEASE read the VERY HELPFUL INFORMATION before pressing the request button. We can tell when you haven't.

For all TWU credit card and/or Concur inquiries.

Issues related to your TWU username and password

Report connectivity issues within the university campus network.

IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.

Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.

Issues related to your TWU device or department owned devices

Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations

Report an issue with your TWU printers, ImageNet printers, and GoPrint

TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.

Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.

All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).