My Recently Visited Services
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.
Pioneer Portal is a user’s gateway to self-service.
The Center for Faculty Commons website can help with design and poster printing services.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
Contract Routing Request for purchases that require a contract review
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
New communication outlet boxes or jacks for network, telephone, and/or video services can be installed and pricing is based on the number of jacks/outlets requested and the urgency of the request.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
A TWU email address (username@twu.edu) may allow a discount on cellular phone service.
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
Technology develops its annual report to demonstrate its value to the University.
Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.