My Recently Visited Services
Pioneer Portal is a user’s gateway to self-service.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
A high performance web conferencing system with accessories is available on each of the three campuses for the purpose of connecting students in classrooms across distances, as well as connecting business meetings meeting from various locations.
Technology can provide hosting services for University colleagues who want to operate their equipment in a secure, centrally-managed data center.
Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
RingCentral and Google Meet are communications tools that offer instant messaging (IM), as well as many other features to enhance collaboration and communication in an organization.
Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.
If you are needing to amend details of an existing agreement, put in your request here.
A TWU email address (username@twu.edu) may allow a discount on cellular phone service.
Contract Routing Request for purchases that require a contract review
SAS (Statistical Analysis System) is an integrated system of business software products that allows users to perform statistical analysis, forecasting, quality improvement and more. Coursework assistance is managed by the Center for Research Design and Analysis. Contact information is available: https://twu.edu/center-for-research-design-and-...
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.
Google Analytics is a service offered by Google that generates detailed statistics about a website's traffic and traffic sources, and measures such things as conversions and sales. It's the most widely used website statistics service.
Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
Report an issue with your TWU printers, ImageNet printers, and GoPrint
For Amazon Business account set-up and inquiries.