My Recently Visited Services
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
By allowing students access to computers in class, they can fully engage their professor during class time and learn to effectively use the programs required for class.
TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
Pioneer Portal is a user’s gateway to self-service.
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.
Report software issues (Standard software, Student apps, Enterprise Apps)
Well-written answers to the most common user queries.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.
A high performance web conferencing system with accessories is available on each of the three campuses for the purpose of connecting students in classrooms across distances, as well as connecting business meetings meeting from various locations.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Microsoft Outlook allows for the creation of email-based “public folders” that can be shared among a group of TWU employees. The shared email service is typically used by departments that need a general email address, by student organizations and clubs to share information, and by workgroups large and small to collaborate with co-workers.
Use this form to request support with a Purchase Order or Requisition.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Antivirus is protective software designed to defend a computer against malicious software.
TWU provides Google Suite for Education which includes the Sites application.
Proofpoint has been a leader in effective blocking of email-borne threats for over a decade.
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.