My Recently Visited Services
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Antivirus is protective software designed to defend a computer against malicious software.
Pioneer Portal is a user’s gateway to self-service.
You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.
System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.
If you are needing to amend details of an existing agreement, put in your request here.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.
Report software issues (Standard software, Student apps, Enterprise Apps)
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
The on-campus networks provide access to a variety of computing and information services.
Automate your workflow by collaborating with IT Solutions. Move paper forms online and reduce the cost of doing business.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.