My Recently Visited Services
For all TWU PCard, Travel Card, or Concur issues and questions.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.
Pioneer Portal is a user’s gateway to self-service.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Antivirus is protective software designed to defend a computer against malicious software.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.
Report a damaged access card, malfunctioning card reader, or a door not reading correctly.
Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.
Client Services employs a dedicated team of technicians to ensure stable operation of all TWU computer labs and computer classrooms.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
For Amazon Business account set-up and inquiries.
Submit this form if you need help with the technology in a classroom or just need training on how to use the technology in the classroom.
*If you are having problems with this form, please email servicedesk@twu.edu with screenshots and a brief description of your problem.*
Report an issue with your TWU printers, ImageNet printers, and GoPrint
This service is strictly for students enrolled in a 100% online program who are located more than 50 miles from any TWU campus and require a TWU ID card for proof of student status.
System Administration services provides installation, management, and support for servers running the Linux and Windows operating systems.
If you are needing to amend details of an existing agreement, put in your request here.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.