My Recently Visited Services

Pioneer Portal is a user’s gateway to self-service.

Enterprise Applications teams support third-party application integration for student information systems. Examples of software include Canvas and Hobson's Connect.

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

Internal requests for Chartwells and housing staff

Issues related to your TWU username and password

Report software issues (Standard software, Student apps, Enterprise Apps)

Report an issue with your TWU printers, ImageNet printers, and GoPrint

Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.

Report connectivity issues within the university campus network.

Issues relating to email. Gmail, Outllook, webmail, mobile phone mail

Issues related to your TWU device or department owned devices

Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations

TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.

TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.

Convenient on-demand access to full-function laptop computers in the Student Union at Hubbard Hall and Blagg-Huey Library

TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.

Use this form to make requests for changes to building schedules. Most requests will be related to events scheduled outside of regular hours. Only Faculty and Staff may submit this form.

The Technology Knowledge Base contains articles with instructions about services listed in the Technology Service Catalog.

You can use this service to request access for an individual or for a group.

For Summus account set-up and inquiries.

If you are needing to amend details of an existing agreement, put in your request here.

For Amazon Business account set-up and inquiries.

For all TWU credit card and/or Concur inquiries.