My Recently Visited Services
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
Client Services employs a dedicated team of technicians to ensure stable operation of all TWU computer labs and computer classrooms.
Use this form to request access for an individual contractor or a group of contractors. To be submitted by hiring manager/supervisor
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
Pioneer Portal is a user’s gateway to self-service.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Submit this form if you need help with the technology in a classroom or just need training on how to use the technology in the classroom.
*If you are having problems with this form, please email servicedesk@twu.edu with screenshots and a brief description of your problem.*
WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.
Please note you must have an employment status in our system before we can provide you with a Zoom license. You can check with your department for your PTF approval.
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
Request support or changes related to your department’s leased copier(s).
Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.
This service is strictly for students enrolled in a 100% online program who are located more than 50 miles from any TWU campus and require a TWU ID card for proof of student status.
Multiple calendars can be created and shared, allowing different levels of permissions for each user.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
The Center for Faculty Commons website can help with design and poster printing services.
Antivirus is protective software designed to defend a computer against malicious software.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.