My Recently Visited Services
Pioneer Portal is a user’s gateway to self-service.
ID cards and readers are managed by ID and Dining Services.
Report software issues (Standard software, Student apps, Enterprise Apps)
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
Client Services employs a dedicated team of technicians to ensure stable operation of all TWU computer labs and computer classrooms.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle.
IT Solutions offers project management services for software and hardware integration (access or connections to existing TWU systems), installation, and configuration.
The Business Applications team support third-party application integration for several academic departments and business offices. Examples of software include CourseLeaf, OnBase,Terminal4, and TerraDotta.
For Amazon Business account set-up and inquiries.
**Faculty and Staff ONLY**
This is where you can submit changes to schedules for buildings/doors/areas for special events or extended hours access.
WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.