My Recently Visited Services
Pioneer Portal is a user’s gateway to self-service.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
In accordance with TWU Regulation and Procedure 02.450, IT Solutions provides laptops and certificates for employees who plan to travel to foreign countries.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
Departments and components may request activation of a phone bank to use for outreach and/or fundraising.
IT Solutions provides several video-conference rooms equipped with Cisco codecs and HD quality LifeSize units.
This form is for printers located in/around computer labs across campus.
Multiple calendars can be created and shared, allowing different levels of permissions for each user.
TWU Voicemail provides TWU faculty and staff a convenient and cost-effective system for receiving, sending, and managing voicemail messages. RingCentral is a unified communications package which provides phone, messages, fax, text, chat, and meetings in one place. RingCentral services can be managed using desktop / mobile app or online account. Some features are available via phone. Voicemail and faxes can be delivered to email.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
Client Services employs a dedicated team of technicians to ensure stable operation of all TWU computer labs and computer classrooms.
Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.
IT Solutions offers project management services for software and hardware integration (access or connections to existing TWU systems), installation, and configuration.
ID cards and readers are managed by ID and Dining Services.
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
Report an issue with your TWU printers, ImageNet printers, and GoPrint
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
Convenient on-demand access to full-function laptop computers in the Student Union at Hubbard Hall and Blagg-Huey Library
TWU Technology works with faculty on custom software solutions, particularly to innovate in areas such as assessment.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.