My Recently Visited Services
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Pioneer Portal is a user’s gateway to self-service.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
The Center for Faculty Commons website can help with design and poster printing services.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
Everyone at TWU has access to network storage space.
PsychData, which is similar to software programs such as Survey Monkey, has additional features pertinent to academic research.
IT Solutions assists in evaluating enterprise business application integration needs and ensuring the solution approach will fulfill the requested needs. This service can be requested whenever there is a need for integrating enterprise business applications which usually means accessing source data, transforming the data, and providing target data into a target system.
Report software issues (Standard software, Student apps, Enterprise Apps)
The Business Applications team support third-party application integration for several academic departments and business offices. Examples of software include CourseLeaf, OnBase,Terminal4, and TerraDotta.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
TWU operates two primary domains: pioneer (for students) and fs (for faculty and staff). Active directory is the primary system TWU uses to create usernames.
This is where you can submit access requests. PLEASE read the VERY HELPFUL INFORMATION before pressing the request button. We can tell when you haven't.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
New communication outlet boxes or jacks for network, telephone, and/or video services can be installed and pricing is based on the number of jacks/outlets requested and the urgency of the request.