My Recently Visited Services
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
A TWU email address (username@twu.edu) may allow a discount on cellular phone service.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
Pioneer Portal is a user’s gateway to self-service.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.
New communication outlet boxes or jacks for network, telephone, and/or video services can be installed and pricing is based on the number of jacks/outlets requested and the urgency of the request.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.
For people taking online classes ONLY and who are more than 50 miles from any one of our campuses in Denton, Dallas, or Houston.
By allowing students access to computers in class, they can fully engage their professor during class time and learn to effectively use the programs required for class.
Exceptions are deviations from published policies, standards and procedures. They may be necessary for urgent business needs, resource gaps or academic pursuits. All exceptions carry inherent risk that should be monitored by the university. Exceptions should be minimized as they increase the university’s risk exposure in areas.
This form is for communication between Conference Services and IT Solutions Techs in Dallas and Houston