In addition to primary support with the Oracle "Phoenix" E-Business Suite (Budget, Finance, & HR) system, Enterprise Applications can provide "out of the box" support to meet the unique requirements of a TWU department, group, or business organization--whether the need is a minor adjustment to the existing software or the implementation of a new product, new screen/form, report, or process.
The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle of four years.
Classroom AV and media include clickers, Panopto lecture capture, AMX touch panels, Apple TV, and microphones.
Shibboleth is the authentication system that enables access to web applications via single sign-on. Portal ID account holders use Shibboleth to gain access to these resources.
TWU classrooms are designed to meet the varied needs of the faculty, students and departments across the University. Classroom technology hardware serves as a medium to accentuate, enhance, and facilitate pedagogy.
Everyone at TWU has access to network storage space.
The Office of Technology provides several video-conference rooms equipped with Cisco codecs and HD quality LifeSize units.
Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
Laws (TAC and HIPAA) and industry mandates (PCI) require organizations to assess their vulnerabilities and risks.
By allowing students access to computers in class, they can fully engage their professor during class time and learn to effectively use the programs required for class.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or videoconference room.
To install certain software and hardware on a TWU PC, users must have administrative rights on that computer.
The Center for Faculty Excellence can help with design, such as Canvas banners for courses. The Center for Faculty Excellence & the Office of Technology provide poster printing services.
Pioneer Portal is a user’s gateway to self-service.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).
The Office of Technology can assist its colleagues to find software options, evaluate them, make a good decision, and then purchase the system in a way that protects the end users.
Client Services employs a dedicated team of technicians to ensure stable operation of all TWU computer labs and computer classrooms.
An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
Antivirus is protective software designed to defend a computer against malicious software.
The Office of Technology offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through the Office of Technology ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.