My Recently Visited Services
Microsoft Outlook allows for the creation of email-based “public folders” that can be shared among a group of TWU employees. The shared email service is typically used by departments that need a general email address, by student organizations and clubs to share information, and by workgroups large and small to collaborate with co-workers.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Technology develops its annual report to demonstrate its value to the University.
Pioneer Portal is a user’s gateway to self-service.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Use this form to request assistance with the following:
- Student set-up
- Prospective employee travel reimbursement
- Supplier questions
- Finding a supplier
Use this form to submit questions related to purchasing, requisitions, or procurement processes.
For Amazon Business account set-up and inquiries.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
The Bursar's office manages all forms that require anonymous payments.
Contract Routing Request for purchases that require a contract review
Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.
The Business Applications team support third-party application integration for several academic departments and business offices. Examples of software include CourseLeaf, OnBase,Terminal4, and TerraDotta.
ID cards and readers are managed by ID and Dining Services.
Request support or changes related to your department’s leased copier(s).
For all TWU PCard, Travel Card, or Concur issues and questions.
TWU operates two primary domains: pioneer (for students) and fs (for faculty and staff). Active directory is the primary system TWU uses to create usernames.
Antivirus is protective software designed to defend a computer against malicious software.