My Recently Visited Services

This is for communication between Conference Services and IT Solutions Techs in Dallas and Houston

TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.

TWU operates two primary domains: pioneer (for students) and fs (for faculty and staff). Active directory is the primary system TWU uses to create usernames.

LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.

Issues related to your TWU username and password

Report software issues (Standard software, Student apps, Enterprise Apps)

Report an issue with your TWU printers, ImageNet printers, and GoPrint

Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.

Report connectivity issues within the university campus network.

Issues relating to email. Gmail, Outllook, webmail, mobile phone mail

Issues related to your TWU device or department owned devices

Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations

Pioneer Portal is a user’s gateway to self-service.

Contract Routing Request for purchases that require a contract review

The Business Applications team support third-party application integration for several academic departments and business offices. Examples of software include CourseLeaf, OnBase,Terminal4, and TerraDotta.

For Summus account set-up and inquiries.

If you are needing to amend details of an existing agreement, put in your request here.

For Amazon Business account set-up and inquiries.

For all TWU credit card and/or Concur inquiries.

Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.

Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.

Use this form to submit questions related to purchasing, requisitions, or procurement processes.

TWU provides Google Suite for Education which includes the Sites application.