My Recently Visited Services
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
TWU operates two primary domains: pioneer (for students) and fs (for faculty and staff). Active directory is the primary system TWU uses to create usernames.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
If you are needing to amend details of an existing agreement, put in your request here.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
System Administration services provides installation, management, and support for servers running the Linux and Windows operating systems.
IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.
Report a damaged access card, malfunctioning card reader, or a door not reading correctly.
Miscellaneous Agreements are agreements that do not fall under Academic Agreements or Procurement Contracts.
Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.
Internal requests for Chartwells and housing staff
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
Report software issues (Standard software, Student apps, Enterprise Apps)
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.
Pioneer Portal is a user’s gateway to self-service.
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
Technology can provide hosting services for University colleagues who want to operate their equipment in a secure, centrally-managed data center.
New communication outlet boxes or jacks for network, telephone, and/or video services can be installed and pricing is based on the number of jacks/outlets requested and the urgency of the request.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
Use this form to request access for an individual contractor or a group of contractors. To be submitted by hiring manager/supervisor