My Recently Visited Services

Pioneer Portal is a user’s gateway to self-service.

LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.

TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.

Issues relating to email. Gmail, Outllook, webmail, mobile phone mail

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

Issues related to your TWU username and password

In accordance with TWU Regulation and Procedure 02.450, IT Solutions provides laptops and certificates for employees who plan to travel to foreign countries.

WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.

Report connectivity issues within the university campus network.

TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.

Find support for Oracle Cloud using this brief form

If you are needing to amend details of an existing agreement, put in your request here.

Report software issues (Standard software, Student apps, Enterprise Apps)

This is where you can submit access requests. PLEASE read the VERY HELPFUL INFORMATION before pressing the request button. We can tell when you haven't.

Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.

Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations

Issues related to your TWU device or department owned devices

Contract Routing Request for purchases that require a contract review

Technology develops its annual report to demonstrate its value to the University.

Report an issue with your TWU printers, ImageNet printers, and GoPrint

For all TWU credit card and/or Concur inquiries.

TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.