RingCentral Make or Answer a Phone Call

With the RingCentral app/mobile app, you can make calls to other users within the organization as well as to external phone numbers. 

IT Solutions offers RingCentral Getting Started Bridge Training Course (click link to self enroll). 

See RingCentral video tutorial RingCentral app for Desktop: Making Calls and Checking Voicemails

Configure Phone Settings

Configuring phone settings in the RingCentral app desktop and web

Configuring phone settings in the RingCentral mobile app

Making a call

Making a call in the RingCentral app desktop and web

Making a call in the RingCentral mobile app

Taking a call

Taking a call in the RingCentral app desktop and web

Taking a call in RingCentral mobile app

Transferring a call

Transferring a call in the RingCentral app desktop and web 

Transferring a call in the RingCentral mobile app

Transferring calls using the HUD in the RingCentral app desktop and web

Navigating the RingCentral App

Navigating the RingCentral app desktop and web

Navigating the RingCentral mobile app

Note: 

Make sure that the emergency addresses are up to date, otherwise, you will only be able to make calls to other people within the same company. Additionally, emergency calls placed from the RingCentral mobile app are handled by the native carrier and certain mobile devices will require that you grant permissions to the RingCentral mobile app to dial via the native dialer. TWU's isntallation of RingCentral requires updating the emergency contact info through Service.RingCentral.com

For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu,techchat.twu.edu, or submit a request through the Technology Service Catalog.

Details

Article ID: 103086
Created
Wed 3/25/20 5:20 PM
Modified
Thu 8/18/22 10:58 AM

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Related Services / Offerings (2)

TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.