Call Switch allows you to open another RingCentral device or app while you are on an active call, then "pull" the call away from the original device or app and continue it on the other one you just opened.
Switching a call between desktop and phone in the RingCentral app
RingCentral Call Switch Feature Overview
Difference Between Call Switch and Call Flip
For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu, techchat.twu.edu, or submit a request through the Technology Service Catalog.