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RingCentral provides options to determine where calls are routed. RingCentral allows separate voicemail greetings for during and after hours, if business hours are set.

RingCentral allows users to make and receive calls from the computer desktop, mobile app, or desk phone.

Frequently asked questions for RingCentral users transitioning from remote work back to campus

Call Queues are groups of Users or Extensions which receive queue calls to be answered by the next available member of the group. Calls are distributed one at a time to the people in the queue.

The Messaging Notifications feature has several options to be notified of voicemail, fax, or text messages. This article provides instructions on how to set up messaging notification settings of a user extension in the RingCentral online account.

RingCentral allows users to modify account settings based on work hours or after hours. Business hours only apply to phone calls, not fax or text.

RingCentral Teams can be created by any RingCentral user. Teams can be public or private.

RingCentral provides options for users to set out of office greeting and schedule. Set custom rules to notify others that you are out of the office, on vacation, or not available to respond.

RingCentral desktop, mobile, or web app features a chat function called Message.

RingCentral app statuses allow you to communicate your activities to your co-workers and are completely customizable and specific about your activities.

RingCentral users have the option to monitor phone calls for colleagues. HEADS UP: When someone changes their extension, Presence will need to be updated.

Presence enables you to detect the phone status of your colleagues and display on your desk phones or RingCentral App. You can set user presence in RingCentral App (HUD) or RingCentral online.

With RingCentral, your TWU phone number is a fax number. All faxes are digital and appear in the RingCentral app.

Call Flip lets you transfer a live call between your devices, including home phones, desk phones, smartphones, using an assigned single digit without any interruption to the call.

Instructions on how to install RingCentral on a Android mobile device.