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RingCentral provides options for users to set out of office greeting and schedule. Set custom rules to notify others that you are out of the office, on vacation, or not available to respond.
RingCentral provides options to determine where calls are routed. RingCentral allows separate voicemail greetings for during and after hours, if business hours are set.
RingCentral allows users to make and receive calls from the computer desktop, mobile app, or desk phone.
RingCentral users have the option to monitor phone calls for colleagues. HEADS UP: When someone changes their extension, Presence will need to be updated.
RingCentral allows you to transfer a live call to a number of your choice. While transferring a call to a different number, you’ll have the option to transfer your call in one of three ways.
Presence enables you to detect the phone status of your colleagues and display on your desk phones or RingCentral App. You can set user presence in RingCentral App (HUD) or RingCentral online.
Setup caller ID on RingCentral desktop or mobile app. This is helpful for individuals who support a "main line"/queue and/or administrators who prefer callbacks to a main line, rather than their direct number.
RingCentral desktop, mobile, or web app features a chat function called Message.
Learn about your VOIP desk phone
With RingCentral, your phone number is a fax number. Faxes appear in the RingCentral app, and you may also forward faxes to an email inbox (including public folders).
Switching a call between your desktop app and mobile app.
Call Queues are groups of Users or Extensions which receive queue calls to be answered by the next available member of the group. Calls are distributed one at a time to the people in the queue.
Call history will give you access to all of your calls, missed calls, and even call recordings.
Call Flip lets you transfer a live call between your devices, including home phones, desk phones, smartphones, using an assigned single digit without any interruption to the call.
The Messaging Notifications feature has several options to be notified of voicemail, fax, or text messages. This article provides instructions on how to set up messaging notification settings of a user extension in the RingCentral online account.