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RingCentral: Phone Presence and Call Monitoring
RingCentral: Phone Presence and Call Monitoring
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ringcentral
Both processes must be completed to use the presence call monitoring function.
To monitor calls for others:
Log into RingCentral Online account:
service.ringcentral.com
Choose Single Sign on, and use your TWU email and password to sign in
Click
Settings
Go to
Phones & Numbers
>
Phones
>
Presence
Under
Appearance
tab
Select:
Ring my phone when any user I am monitoring rings
Select:
Enable me to pick up a monitored line on hold
Go to the first available N/A line. In the Actions column, click
Assign Extension
.
A dialog box appears. In the search box, type in the name (the person to monitor). Press
Enter
.
Select the radio button by the name and click
Done
.
Click
Preview on my phones
to verify the phone display.
After all names are added, click
Save
.
To allow call monitoring:
Log into RingCentral Online account:
service.ringcentral.com
Click
Settings
.
Go to
Phones & Numbers
>
Phones
>
Presence
.
Click
Permissions
Allow other users to see my Presence status,
check the
On
radio button
In the Search box, enter the name of the person that will monitor calls.
Check the box beside the name.
Repeat the steps to add more names.
After all names are selected, click
Save
.
Click
Save
.
To monitor calls using the RingCentral desktop/computer app, enable HUD
In the desktop / mobile app click
Settings
(gear icon, lower left)
In the middle column click
Phone
In the Heads-up display (HUD) area, toggle
HUD
on
Note:
Call monitoring is operational in the desktop / computer app, and a desk phone. Call monitoring feature is not available in the mobile app.
Presence of a limited extension line (aka RingGroup or Common Area phone ext.) can not be configured on the User phone nor in HUD.
For additional support, contact the Technology Service Desk at
940-898-3971
,
servicedesk@twu.edu
,
techchat.twu.edu
, or submit a request through the
Technology Service Catalog
.
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Details
Article ID:
128552
Created
Tue 2/23/21 2:05 PM
Modified
Tue 8/16/22 11:02 AM
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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://servicecenter.twu.edu/TDClient/1956/Portal/KB/ArticleDet?ID=128552">https://servicecenter.twu.edu/TDClient/1956/Portal/KB/ArticleDet?ID=128552</a><br /><br />RingCentral: Phone Presence and Call Monitoring<br /><br />RingCentral users have the option to monitor phone calls for colleagues. HEADS UP: When someone changes their extension, Presence will need to be updated.