RingCentral: Phone Presence and Call Monitoring

Both processes must be completed to use the presence call monitoring function. 

To monitor calls for others:

  1. Log into RingCentral Online account: service.ringcentral.com
  2. Click Settings
  3. Go to Phones & Numbers> Phones > Presence
  4. Select: Ring my phone when any user I am monitoring rings
  5. Select: Enable me to pick up a monitored line on hold
  6. Go to the first available N/A line. In the Actions column, click Select a User.
  7. A dialog box appears. In the search box, type in the name (the person to monitor). Press Enter.
  8. Select the radio button by the name and click Done.
  9. Click Preview on my phones to verify the phone display.
  10. After all names are added, click Save.

To allow call monitoring:

  1. Log into RingCentral Online account: service.ringcentral.com
  2. Click Settings
  3. Go to Phones & Numbers > Phones > Presence.
  4. Click Permissions
  5. Check the radio button: Allow other users to see my Presence status
  6. In the Search box, enter the name of the person that will monitor calls. Check beside the name.
  7. After all names are selected, click Save
  8. Click Save

To monitor phone lines from a computer app:

Download RingCentral Phone desktop app

Open RingCentral Phone app

  1. Click Sign in
  2. Enter TWU email address
  3. Check Remember email
  4. Click Submit
  5. The Google Sign in page appears. Enter TWU email address
  6. Click Next
  7. Enter TWU password

Open the HUD

  1. In the RingCentral Phone desktop app, click the monitor icon on the upper right
  2. Click the arrow out icon to dock the HUD
  3. Click the Pencil icon to edit (delete or add new people)

screen shot of the HUD in RingCentral

Configuring Presence for Users (video)

For additional support, contact the Technology Service Desk at 940-898-3971servicedesk@twu.edutechchat.twu.edu, or submit a request through the Technology Service Catalog.

Details

Article ID: 128552
Created
Tue 2/23/21 2:05 PM
Modified
Fri 10/22/21 9:19 AM