RingCentral allows call queue managers as well as individuals to modify account settings for maximum functionality.
Call Queues are groups of Users or Extensions which receive queue calls to be answered by the next available member of the group. Calls are distributed one at a time to the people in the queue.
Updating the E911 Emergency Address allows you to implement changes to the physical address of a DigitalLine. The same address will be used by 911 to trace the origin of a 911 call in the US.
If you need to monitor or answer calls for other people (either with a desk phone or the desktop app), this training video will get you started.
RingCentral offers several options that can be used in combination to keep a direct extension private.
Setup caller ID on RingCentral desktop or mobile app. This is helpful for individuals who support a "main line"/queue and/or administrators who prefer callbacks to a main line, rather than their direct number.
Presence enables you to detect the phone status of your colleagues and display on your desk phones or RingCentral App. You can set user presence in RingCentral App (HUD) or RingCentral online.
RingCentral app statuses allow you to communicate your activities to your co-workers and are completely customizable and specific about your activities.