RingCentral Getting Started with Answering and Monitoring Calls for Others

RingCentral provides a good introduction to call monitoring in this video.

A time stamp guide to the video:

  • 00:00 Using a desk phone to answer & monitor others' calls

  • 17:00 Using a desktop app to answer & monitor others' calls

  • 31:00 Advanced: Collaboration and messaging

  • 42:15 User settings - Most demonstrated here have to be changed via ticket to the Service Desk

  • 47:00 User settings - Presence & call handling and forwarding for people using a desk phone to monitor others

  • 48:30 User settings - Voicemail settings

  • 51:00 At this point, we recommend you proceed with the knowledge that RingCentral's help articles can be overwhelming as they write instructions for a number of apps and desk phones

     

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