RingCentral Getting Started with Answering and Monitoring Calls for Others

Summary

If you need to monitor or answer calls for other people (either with a desk phone or the desktop app), this training video will get you started.

Body

RingCentral provides a good introduction to call monitoring in this video.

A time stamp guide to the video:

  • 00:00 Using a desk phone to answer & monitor others' calls

  • 17:00 Using a desktop app to answer & monitor others' calls

  • 31:00 Advanced: Collaboration and messaging

  • 42:15 User settings - Most demonstrated here have to be changed via ticket to the Service Desk

  • 47:00 User settings - Presence & call handling and forwarding for people using a desk phone to monitor others

  • 48:30 User settings - Voicemail settings

  • 51:00 At this point, we recommend you proceed with the knowledge that RingCentral's help articles can be overwhelming as they write instructions for a number of apps and desk phones

     

Details

Details

Article ID: 127872
Created
Thu 2/11/21 3:00 PM
Modified
Mon 11/29/21 12:32 PM

Related Articles

Related Articles (7)

Call Queues are groups of Users or Extensions which receive queue calls to be answered by the next available member of the group. Calls are distributed one at a time to the people in the queue.
Updating the E911 Emergency Address allows you to implement changes to the physical address of a DigitalLine. The same address will be used by 911 to trace the origin of a 911 call in the US.
RingCentral offers several options that can be used in combination to keep a direct extension private.
Frequently asked questions for RingCentral users transitioning from remote work back to campus
Setup caller ID on RingCentral desktop or mobile app. This is helpful for individuals who support a "main line"/queue and/or administrators who prefer callbacks to a main line, rather than their direct number.
Presence enables you to detect the phone status of your colleagues and display on your desk phones or RingCentral App. You can set user presence in RingCentral App (HUD) or RingCentral online.
RingCentral users have the option to monitor phone calls for colleagues. HEADS UP: When someone changes their extension, Presence will need to be updated.