RingCentral Getting Started with Answering and Monitoring Calls for Others


If you need to monitor or answer calls for other people (either with a desk phone or the desktop app), this training video will get you started.


RingCentral provides a good introduction to call monitoring in this video.

A time stamp guide to the video:

  • 00:00 Using a desk phone to answer & monitor others' calls

  • 17:00 Using a desktop app to answer & monitor others' calls

  • 31:00 Advanced: Collaboration and messaging

  • 42:15 User settings - Most demonstrated here have to be changed via ticket to the Service Desk

  • 47:00 User settings - Presence & call handling and forwarding for people using a desk phone to monitor others

  • 48:30 User settings - Voicemail settings

  • 51:00 At this point, we recommend you proceed with the knowledge that RingCentral's help articles can be overwhelming as they write instructions for a number of apps and desk phones




Article ID: 127872
Thu 2/11/21 3:00 PM
Mon 11/29/21 12:32 PM

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