RingCentral Account Management - Call Queue Managers and Individuals

Part of a winning strategy is managing your RingCentral call queue and personal account settings for maximum functionality. There are a few ideas to consider to enhance the system experience for everyone. 

Queue Managers can control almost all aspects of a queue, including ring times, business hours, wait times, voicemail greetings during and after hours, as well as the audio callers hear while holding or connecting. There are two articles in the TWU Knowledge Base with overview as well as step-by-step instructions for queue managers to make the most of this awesome tool!

RingGroups & Call Queues in RingCentral - Overview and general information  

RingCentral Call Queues 101 - Step-by-Step instructions for queue managers to 

  • Add and remove people in the queue
  • Wait times
  • Answering calls on PC or mobile app
  • Viewing queue activity
  • Modify settings of business hours or voicemail -both during and after hours
  • Modify settings of greeting and hold music
  • Modify the audio callers hear on hold and while connecting

The best knowledge about a call queue is to experience the call queue from the user’s perspective. Call the number from a cell phone. What do you hear? What do you experience? This perspective provides valuable information about what settings could be adjusted for a better experience. 

As always, after modifying the settings, call again to verify the call queue is functioning as expected. RingCentral allows call queue managers and individuals to manage their own account settings for maximum benefit. 

See Recording custom greetings in the RingCentral online account

For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu,techchat.twu.edu, or submit a request through the Technology Service Catalog.

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Article ID: 145838
Tue 8/16/22 10:58 AM
Wed 8/17/22 4:36 PM

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