RingCentral Faxes 101

IT Solutions offers RingCentral Fax, Text, Message, Contacts, Video Bridge Training course (click link to self enroll).

Fax in Desktop or Web App

Sending and receiving a fax in the RingCentral app desktop and web 

Managing faxes in the RingCentral app desktop and web

Fax in Mobile App

Sending a fax in RingCentral mobile app 

Managing a fax in the RingCentral mobile app

View Faxes Received

View received faxes from the inbox section of the RingCentral Desktop App.
(Links will open to instructions on how to view received faxes on the preferred platform)

Fax sent to extension's direct phone number
Fax would be found in that specific extension's Inbox (ex, Ext 106).

  1. Log In to RingCentral Online Account.
  2. Click Single Sign On, enter TWU email and password
  3. For Users, click Messages > Inbox.
  4. For Administrators, click Admin Portal > My Extension > Messages > Inbox.

Fax sent to public folder

  1. Open Outlook or owa.twu.edu > Open the Public Folder
  2. Find the fax email and follow business process for managing


  • Can't fax out from a queue (main line)
  • Can receive to a queue (main line)
Print Article


Article ID: 131631
Fri 4/16/21 12:23 PM
Mon 8/15/22 1:09 PM

Related Articles (4)

Call Queues are groups of Users or Extensions which receive queue calls to be answered by the next available member of the group. Calls are distributed one at a time to the people in the queue.
Updating the E911 Emergency Address allows you to implement changes to the physical address of a DigitalLine. The same address will be used by 911 to trace the origin of a 911 call in the US.
RingCentral offers several options that can be used in combination to keep a direct extension private.
Setup caller ID on RingCentral desktop or mobile app. This is helpful for individuals who support a "main line"/queue and/or administrators who prefer callbacks to a main line, rather than their direct number.