RingCentral Return to Work on Campus FAQs

If currently using RingCentral remotely, please see the list of frequently asked questions below to prepare using RingCentral while on campus.

I’ve been using RingCentral while working remotely, but now I am returning to campus. What do I need to do in order to make and receive calls?
RingCentral App is available on a TWU computer or desk phone at work on campus. RingCentral Mobile App is available on mobile devices, both iOS and Android.
How do I make calls from RingCentral while on campus?
The RingCentral App is already installed on desktops (PCs and Macs) on campus. A microphone on the computer is required to make and receive calls via the desktop.

  1. Click the RingCentral icon on the workstation desktop to launch the app.
  2. Click Single Sign-On.
  3. Enter TWU email address. If prompted to also log in via Google, please enter TWU email address and password.
  4. The app will launch and now can make and receive calls. 
  • Optional: Use RingCentral mobile app.

I want to continue using RingCentral on campus, but I do not have a microphone. What can I do?
Many headsets with microphones and webcams are compatible with RingCentral. If you have a personal or TWU department-provided headset with microphone (such as a Logitech headset, iPhone earbuds, or gaming headset), these can be used with RingCentral. If you do not have a microphone and are unable to purchase one through your department, you may use the RingCentral mobile app on a mobile device. 

What if I want to use my personal headset, headphone, or earbuds?
If your personal audio device has a microphone, you can use it for RingCentral, but IT Solutions can’t support personal audio devices if issues arise.  

My old phone is still sitting on top of my desk. Do I use this with RingCentral?
No, your old phone is not connected to RingCentral. RingCentral is a voice-over-IP voice solution and calls are made via the various RingCentral apps. RingCentral calls should be made via the RingCentral App (on your workstation desktop), RingCentral Mobile (on your mobile device), or RingCentral desk phone if available.
If I need to make a call over my old phone on my desk, what will happen?
If you've been moved to RingCentral, your old phone will not work. If you are yet to be moved to RingCentral, you will continue using the old phone until you are transitioned to RingCentral. 
I want to use my physical phone rather than my computer or headset to make calls. How can I do that?
IT Solutions is currently working with RingCentral to provide faculty and staff with physical desk phones that will work directly with RingCentral. New physical phones will be available once we transition the campus to RingCentral. Until then, please use the RingCentral apps on your desktop, or mobile device.

My colleague would like to use RingCentral right now but they do not have an account. How can they make calls via RingCentral?
Dallas, Houston and part of Denton campuses are using RingCentral. The remaining groups on Denton campus will transition to RingCentral in October 2021.

I’m using RingCentral on campus but calls ring on my PC and on my mobile or tablet at the same time. I just want calls to ring on my PC while I’m in the office.
While on campus, sign out of the RingCentral app on each smart devices that you prefer not to take calls during business hours. To set this, open the app on your device and click your profile and click Sign Out. 

How do I call other TWU internal extensions?
Not everyone is on RingCentral yet. To reach other TWU extensions or to transfer calls to other TWU extensions, please enter the full 10 digit number to establish the call.

How does 911 emergency calling work with RingCentral on campus?
You can call 911 from the RingCentral mobile app or from your office PC. All emergency calls should be placed on a TWU phone while on campus. 

RingCentral is asking me to verify my emergency contact information each time I log in. Since I am working on campus now, what do I enter?
We encourage RingCentral users to update their RingCentral account with their current location information. If you are working from campus, please use the mailing address for your office. If the RingCentral system does not recognize your building’s address, please use the main address for your campus:

  • 304 Administration Dr., Denton, TX 76204
  • 5500 Southwestern Medical Ave., Dallas, TX 75235-7299
  • 6700 Fannin, Houston, TX 77030

If you return home to work, please update the address to your home address.

I have additional questions. Whom should I contact?
For additional support, contact the Technology Service Desk at 940-898-3971servicedesk@twu.edu, or techchat.twu.edu.


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Article ID: 109018
Mon 6/1/20 4:30 PM
Tue 1/17/23 11:55 AM

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