RingCentral Setting Custom Rules for Out of Office

Use a Custom Rule in RingCentral to manage your availability while you are out of office. Rather than change your business hours, create custom rules for the holidays, vacation, lunch breaks, campus closure, and other planned events. 

1. Navigate to service.ringcentral.com
2. Select Single Sign-on, enter TWU email and password
3. Select Settings
4. Select Phone
5. Select Call Rules and voicemail under Incoming calls
6. Click +Add Rule
7. Click Create custom rule
8. Give the rule a name (e.g. Labor Day 2021)
9. Click Next
10. Select + Add schedule under Schedule
11. Choose Specific date range using the calendar and times
12. Click Set
13. Click Next
14. Select action to take on how should incoming calls be routed :
    • Ring devices
    • Send to voicemail
    • Forward the call
    • Play an announcement. (Play a pre-recorded announcement and end the call afterwards)
      • Click Edit
      • Under Set Greeting, click Custom
      • Select Phone, Computer Microphone, or Importing
      • Record or import message, click Done
15. Choose the greeting that will play
16. Click Save
17. Verify that the rule is Active

See Recording custom greetings in the RingCentral online account

For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu, techchat.twu.edu, or submit a request through the Technology Service Catalog.