RingCentral Setting Custom Rules for Out of Office

Use a Custom Rule in RingCentral to manage your availability while you are out of office. Rather than change your business hours, create custom rules for the holidays, vacation, lunch breaks, campus closure, and other planned events. 

1. Navigate to service.ringcentral.com
2. Select Single Sign-on, enter TWU email and password
3. Click My Extension
4. Select Settings
5. Select Phone
6. Under Incoming calls, select Incoming Call Rules 
7. Click +Add Rule
8. Click Create custom rule
9. Give the rule a name (e.g. 2024 Holidays)
10. Click Next
11. Select + Add schedule under Schedule
12. Choose Specific date range using the calendar and times
13. Click Set
14. Click Next
15. Choose routing option on how incoming calls should be routed:
    • Ring devices
    • Send to voicemail
    • Forward the call
    • Play an announcement. (Play a pre-recorded announcement and end the call afterwards)
      • Click the Announcement 
      • Change from Default to Custom
      • Select Computer Microphone, Phone, or Importing
      • Record (if you record, click the up arrow to upload) or import message
      • Click Done
      • Click Next
16. Click Done
17. Verify that the rule is Active

See Recording custom greetings in the RingCentral online account

For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu, techchat.twu.edu, or submit a request through the Technology Service Catalog.