RingCentral Emergency 911 Service


Updating the E911 Emergency Address allows you to implement changes to the physical address of a DigitalLine. The same address will be used by 911 to trace the origin of a 911 call in the US.


  • The device will be unable to place outbound calls without a registered Emergency address. The device, however, will still be able to dial 911.

  • The registered Emergency Address MUST be the physical address where the device is located.

  • Do NOT include special characters in the Customer Name field. The address will be verified, so please enter a valid physical address. Suite and apartment numbers should always be entered in the Apartment / Suite # field. 

  • Important: You must update this location every time you move your RingCentral IP phone or Emergency Dialing-Enabled Desktop App to a different location

  • Emergency calling will not be available in the event of an Internet or power outage, or if your broadband, ISP, or RingCentral MVP service is terminated.

  • Please Note: It is strongly recommended that you have an alternative means for placing emergency calls available at all times.

See Updating E911 Address

For additional support, contact the Technology Service Desk at 940-898-3971,   servicedesk@twu.edutechchat.twu.edu, or submit a request through the Technology Service Catalog.



Article ID: 139250
Mon 11/8/21 1:21 PM
Fri 2/17/23 3:42 PM

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