Canvas Help

Canvas Help

There are several support options available:

  1. Ask Your Instructor a Question - In Canvas from Global Navigation > ? Icon (Help) > Ask Your Instructor a Question to send an email message to your instructor. The conversation will appear in your Canvas Inbox.
  2. Search the Canvas Guides - Provides online help for instructors and students that includes an overview of Canvas features, step-by-step documentation by topic, and search by keyword. This is your best option to look up "how to" information for a specific topic or keyword.
  3. Guide to Online Learning - Provides an introduction to the basic tools used in a Canvas course by students. In addition there is a Canvas Student Overview course and Getting Started with Canvas video.
  4. TWU IT Solutions - All ways to contact the TWU Service Desk are available. This is the best option when talking to a real person would be helpful. The Knowledge Base is available to search for a solution or answer your question by topic or keyword. This option provides a way to look up additional information on related applications in Canvas like Zoom, Panopto Recordings, Respondus LockDown Browser, or Turnitin. This is your best option for general questions or when the specific topic or keyword is unknown and a written (email) response is sufficient.
  5. TWU Student Life Find Resources - Here you will find important information about Academic Services, Administrative Services, Student Communities, and Personal Services.

Canvas Computer Specifications and Supported Browsers

Canvas resources available include:

  1. What are the browser and computer requirements for Canvas? - All users are encouraged to use the latest version of Internet browsers by Chrome, Firefox, Edge, and/or Safari.

Technical Support

To request technical support, submit a Technology Service Desk email to start a ticket. 

Details

Article ID: 15560
Created
Tue 8/2/16 4:28 PM
Modified
Thu 8/11/22 8:50 AM

Related Articles (16)

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The Canvas mobile application provides instructors a portable solution for Canvas. You can access Canvas from any browser on your Android or iOS device. However, some features may not function as expected compared to viewing Canvas in a fully supported desktop browser.
The Canvas mobile application provides students a portable solution for Canvas. You can access Canvas from any browser on your Android or iOS device. However, some features may not function as expected compared to viewing Canvas in a fully supported desktop browser.
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Provide additional information and instructions to students using Canvas and other integrated applications that you include in your Canvas course.
Blog, Journal, Wiki, and Podcast templates are available for you to import into your Canvas course. The templates can be personalized or customized after they are imported. If you would like assistance getting started with a Social Media Template in your Canvas course contact your Instructional Design Partner.
Getting started information for instructors to learn more about using Canvas. Canvas Guides, Canvas Training Services Portal, and Teaching and Learning with Technology Resources.
Getting started information for students using Canvas.
The Google Drive web service allows you to integrate Canvas with your Google Drive account. The Google Drive folder is accessed from the Course Navigation Menu. You can create an online assignment or a collaboration that embeds a document directly from your Google Drive folder into Canvas.
Log into Canvas to access your Canvas course:
In Canvas, Sandbox courses are given to instructors by request to create new course content and to experiment with different features in Canvas. Sandboxes can be created for a specific course or for generic testing and looking at new Canvas features that are available every month.
The Canvas Course Home Page is the first view your students will see when they enter your course. For the Course Home Page, you can work with an instructional designer to select a design, customize the details and create your perfect Course Home Page.
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Turnitin is an electronic text matching system that compares text in a student assignment against a database of sources. You will submit assignment to Turnitin.
In Canvas at TWU, permissions allow users to access certain features and perform certain functions.