Connecting to TWU VPN with Duo Security Two-Factor Authentication

1. Obtain VPN Access

  1. If you do not have VPN access, Request VPN (Off-Site Network Connection) Access.
  2. Your supervisor must approve the access request through workflow.
You will receive a confirmation email with instructions on enrolling a device with Duo Security after your supervisor approves the request. Due to system syncing, it may take 24 hours to receive your Duo Security enrollment email. After you receive the Duo Security email, proceed to step 2.

2. Enroll in Duo two-factor authentication

  1. Open the email to enroll a device in Duo Security. Make sure that you have your mobile device nearby to verify enrollment.
  2. Click the email link to enroll a phone, tablet or other device. Step-by-step instructions are available at
    • We STRONGLY encourage getting notifications by text and having notifications set to anytime, whether the app is open or not. When you connect, you have fewer than 30 seconds to acknowledge the login attempt from VPN (on your laptop) in the DUO app (on your phone).
    • DUO works with a smartphone or a tablet (landline/email won't work). Please talk with your department if you don't have/use a smartphone or a tablet and need VPN to work.

Which versions of Android does Duo Mobile support?

Which versions of iOS does Duo Mobile support?

If you did not receive this email, or your email enrollment link has expired, contact the Technology Service Desk to enroll a device.

3. Install the Most Up-to-date Cisco AnyConnect Secure Mobility Client


  1. Open a web browser and navigate to
  2. Log in with TWU username and password.
  3. Confirm that you logged in by grabbing your PHONE and clicking Approve in your DUO app.
  4. Accept the terms by clicking Continue.
  5. Click Start AnyConnect
  6. Click the Download for Windows button to begin the install process.
  7. Save the file.
  8. Open downloads.
  9. Click on “anyconnect-win-4.6.00362-core-vpn-predeploy-k9.msi”.
  10. Click Next on the Cisco AnyConnect Secure Mobility Client Setup Wizard.
  11. Read the terms and choose “I accept the terms in the License Agreement.”
  12. Click Next.
  13. Click Install.
  14. Click Finish.


  1. Open a web browser and navigate to
  2. Log in with TWU username and password.
  3. Accept the terms by clicking Continue.
  4. On the left navigation panel, click Autoinstall AnyConnect.
  5. Click Start AnyConnect
  6. Click the download button to begin the install process.
  7. Save the file.
  8. Open downloads.
  9. Click on “anyconnect-macos-4.6.00362-predeploy-k9-dmg”.
  10. Double click “anyconnect.pkg”.
  11. Click Continue.
  12. Click Continue again.
  13. Click Agree.
  14. Choose the hard drive you want to install on.
  15. Click Continue.
  16. Click Install.
  17. Enter TWU credentials.
  18. Click Install Software.
  19. Click Close.


  • To connect to TWU VPN via a mobile device, download the Cisco AnyConnect app from the Apple App Store (iOS) or Google Play (Android).
  • Enter the server address "" and enter your TWU credentials.
  • Allow notifications from the DUO app for the app to work properly.

4. Launch Cisco AnyConnect VPN Client and Authenticate with Duo


  1. Open the Cisco Anyconnect Security Mobility Client application.
    • Single click on the Cisco AnyConnect Secure Mobility Client.
    • Type Cisco to bring up a list with the "Cisco AnyConnect Secure Mobility Client".
    • Press the [Widows key] and [s] at the same time to bring up the search window.
  2. Under Ready to Connect, type
  3. Click Connect.
  4. Type in your TWU username and password.
  5. Click OK.
  6. Accept Duo authenticating on mobile device.
    • If using Duo Application, click Accept on your mobile device to validate your login.
    • If using Duo SMS messaging, reply to the SMS message to validate your login.
  7. Read agreement.
  8. Click Accept to accept the terms or Disconnect.
  9. The application will connect you to the TWU network.


  • MacOS
    1. Click the Spotlight search icon (the magnifying glass in the right topmost corner of the screen).
    2. Type Cisco
    3. Press ENTER.
    4. When the application windows pops up, type in the connection window. 
    5. Click Connect. A username and password prompt will pop up.
    6. Type in your TWU username and password.
    7. Click OK.
    8. Click Accept on the "Warning Banner".
    9. The application will connect you to the TWU network.​
  • Mac iOS (e.g. iPhone or iPad)
    1. Click the "Anyconnect" app.
    2. Click the "Anyconnect VPN" switch to ON.
    3. In the pop up box type TWU VPN in the description field, and in the server address field.
    4. Click OK.
    5. Click Allow to the dialog box that reads "AnyConnect would like to add vpn configurations."
    6. [switches apps from Cisco to settings, does that need to be mentioned]
    7. Click the toggle switch labeled "Status" to on.
    8. Type in your TWU username and password in the dialog box pop up.
    9. If the dialog pop up box doesn't appear, then tap the toggle switch to disconect from TWU VPN from the Cisco AnyConnect app, and then tap it again to reconnect
    10. Click OK.
    11. The application will connect you to the TWU network.​

After you have established a VPN connection, you can use Remote Desktop to access a TWU computer.

When you have finished your work on the TWU network, click Disconnect to close the VPN connection.

For additional support, contact the Technology Service Desk at,, or submit a request through the Technology Service Catalog.

External Links


Article ID: 62303
Fri 9/14/18 8:14 AM
Thu 7/21/22 2:22 PM