Attach email to a new email in Outlook or Gmail

Outlook

  1. Double click New Email
  2. Click Insert
  3. Click Outlook Item
  4. The Insert Item dialog box appears. Locate and click the item to highlight.
  5. Click OK
  6. Send the email

GMail - Save Original (for ticket support)

  1. Open th existing email.
  2. Click the drop-down  next to Reply in the top-right corner of the message.
  3. Click Show original.
  4. Click Download Original.
  5. Close the browser tab.
  6. Create a new email message.
  7. Attach the original_msg.txt file from Downloads.

Gmail - Save as an attachment to email

  1. Open the existing email.
  2. Click the drop-down  next to Reply in the top-right corner of the message.
  3. Click Print.
  4. In the left-hand side of the print screen, click the Change icon in the Destination section.
  5. Select the option to Save to Google Drive in the Google Cloud Print section.
  6. Click Save at the top of the print screen.
  7. Compose the new message to send.
  8. Attach the old message using the Insert Files using Drive icon.
  9. Select My Drive.
  10. Find the old email in Drive (it should be at the top of the list) and select it.
  11. The old email is added as an attachment!