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SSO Authentication (Shibboleth)

  1. Services
  2. Technology
  3. Security
Features Shibboleth is an authentication system that provides single sign-on (SSO) capabilities to protected online resources in web applications allowing web sites to make informed authorization

Secure Socket Layer (SSL) Certificates

  1. Services
  2. Technology
  3. Security
Features SSL guards network access, online communications, and digital transactions by enabling a secure channel between servers and users.  A trusted SSL certificate assures web users that a web

Technology Integration

  1. Services
  2. Technology
  3. IT Professional Services
Features IT Solutions assists in evaluating needs and ensuring the technology requested will fulfill those needs. Prior to purchasing any technology items (hardware or software), the IT Solutions

Technology Knowledge Base

  1. Services
  2. Technology
  3. IT Professional Services
Features The Technology Knowledge Base is a part of the TeamDynamix suite of applications. This suite includes the Technology Service Catalog, the Technology Knowledge Base, and Technology

Technology Service Desk

  1. Services
  2. Technology
  3. IT Professional Services
Features The Technology Service Desk is the single point of contact for the end users. The Service Desk is empowered to immediately diagnose and resolve a wide array of potential issues, change

Quotes

  1. Services
  2. Technology
  3. IT Professional Services
Features IT Solutions assists in evaluating needs and ensuring the technology requested will fulfill those needs. Prior to purchasing any technology items (hardware or software), IT Solutions is

LinkedIn Learning suggested courses for Staff

  1. Knowledge Base
  2. Technology
  3. Training
Teamwork Foundations Fred Kofman on Managing Conflict Quick Fixes for Poor Customer Service Business Etiquette: Phone, Email, and Text Developing Resourcefulness              Body Language

TWU Login Assistance

  1. Services
  2. Report an Issue
  3. Report an Issue
Service Description TWU Login Assistance IT can help faculty, staff and students who need help setting up their accounts or resolving a login problem. Standard Features:  IT provides

Productivity Software

  1. Services
  2. Technology
  3. Administrative and Business
Features Web Browser. A software application for retrieving, presenting, and traversing information resources on the World Wide Web. TWU Standard Options: Edge, Google Chrome (in computer labs

Labs

  1. Services
  2. Technology
  3. Computer Labs and Printing
Features Currently, there are over 1140 computers spread across the University’s three locations. These resources include twelve computer classrooms, sixteen departmental labs, and eight open

Hardware Discounts

  1. Services
  2. Technology
  3. IT Professional Services
  4. Discounts
Features TWU has arranged discounted pricing for items such as pc, mac, or tablets with the companies listed below. To take advantage of the discounts, users must click into the stores from these

Usernames and Passwords (Pioneer Portal)

  1. Services
  2. Technology
  3. Security
Features A user’s TWU portal username and password grants access to the network and many University systems, such as email, Web Advisor, and financial systems. Students must apply to the University

Spam Filtering Service (Proofpoint)

  1. Services
  2. Technology
  3. Security
Features IT Solutions uses Proofpoint Enterprise Protection to block known and unknown vectors. Proofpoint blocks: Polymorphic and zero-day malware Weaponized attachments Malicious

Shared File Storage (X-Drive)

  1. Services
  2. Technology
  3. Computer and Device Support
Features Network storage capability for all faculty, staff, and student employees is available through the X-Drive. Network data storage options for faculty and staff are provided through the X

Moving Computers (Inventory Control)

  1. Services
  2. Technology
  3. Computer and Device Support
Features A computer move generally entails removing all cables and peripherals and carrying the components to a different location and re-connecting the computer in the new location with cable