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Shared File Storage (X-Drive)

  1. Services
  2. Technology
  3. Computer and Device Support
Features Network storage capability for all faculty, staff, and student employees is available through the X-Drive. Network data storage options for faculty and staff are provided through the X

Moving Computers (Inventory Control)

  1. Services
  2. Technology
  3. Computer and Device Support
Features A computer move generally entails removing all cables and peripherals and carrying the components to a different location and re-connecting the computer in the new location with cable

Web Conference

  1. Services
  2. Technology
  3. Collaboration
Service Summary Web conference as a service is provided to support groups needing to connect classrooms in various locations, along with connecting business (administrative) meetings from

Personal Webspace (Google Sites)

  1. Services
  2. Technology
  3. Collaboration
Features Students, faculty, and staff may create their own wiki and websites with Google Sites. Google Suite features Sites, an application that allows individuals to create and collaborate on

On-Demand, Online Training (LinkedInLearning)

  1. Services
  2. Technology
  3. IT Professional Services
  4. Training
Features TWU covers the subscription costs for current TWU faculty, staff, and students access. The full range of this content is available to all current faculty, staff, and students of the

Database Administration

  1. Services
  2. Technology
  3. Wifi, Network, and Servers
Features Oracle and Microsoft SQL database administration is available to faculty and staff in academic and administrative departments that require it for applications or standalone databases

Web Conferencing Classrooms

  1. Services
  2. Technology
  3. Classroom, Learning, and Pedagogy Tools
Features Web conference classrooms are technology enhanced classrooms with web conferencing equipment. Denton Web Conferencing Classrooms ACT 301 MCL 501 MCL 505 Dallas Web

Classroom A/V Technologies

  1. Services
  2. Technology
  3. Classroom, Learning, and Pedagogy Tools
Features IT Solutions provides support for Classroom Audio and Visual (A/V) technology. Classroom hardware includes some or all of the following: A desktop computer Monitor Interactive

Emergency Notifications (Pioneer Alerts)

  1. Services
  2. Technology
  3. Security
Features Text message Personal E-mail Personal Telephone To receive notification by text message, personal telephone, or personal e-mail users must register their information. The

Managed Workstations and Patch Management

  1. Services
  2. Technology
  3. Computer and Device Support
Features The patch management service enables Technology staff to deploy critical security patches to computers across campus. On Saturdays, TWU computers are rebooted, allowing Technology

Anti-virus and Malware Protection

  1. Services
  2. Technology
  3. Computer and Device Support
Features TWU has chosen MalwareBytes, as our End-Point protection solution for TWU devices. MalwareBytes, an enterprise solution that provides the highest possible level of protection, and ensures

Phone Banks (Phone-a-thon)

  1. Services
  2. Technology
  3. Communication
Features Unified Communications can support a phone bank of 16 phones per location. Phone banks can be setup in Denton ACT rooms 502, 503, 602, and 603. Getting started Contact University

Voicemail for Faculty and Staff

  1. Services
  2. Technology
  3. Communication
Features Store up to 200 voicemail messages Review voicemail messages via desktop/ mobile app, online account, phone, or email account Receive a fax in RingCentral Unified Communications

Email Accounts

  1. Services
  2. Technology
  3. Communication
Features Faculty and Staff Faculty and staff will receive email through Exchange. Exchange is limited to 2.6GB storage. Faculty and staff email  is forwarded to Google. Typically, Exchange mail

IT Solutions Organizational Chart

  1. Knowledge Base
  2. Technology
  3. About IT Solutions
IT Solutions      Dr. Henry Torres, Chief Information Officer    Corina Ramirez "Cori Trevino", Deputy CIO & Director, Customer Experience & Engagement   Operations Maureen Gamel, Sr