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Computer Issue

  1. Services
  2. Report an Issue
  3. Report an Issue
Service Description Computer Issue The Information Technology team extends its support to troubleshoot and repair hardware components or peripherals specifically for staff and faculty on campus

Dallas Campus Room Information

  1. Knowledge Base
  2. Technology
  3. Classroom Technology
  4. Dallas Classrooms
Visit this site for photos and additional information about TWU Dallas classrooms. Room Number Capacity Room Type 1010 219

Install Google Drive for desktop

  1. Knowledge Base
  2. Technology
  3. Productivity Software
Google Drive files are accessible on the computer with Drive for desktop through File Explorer. Options include: Save specific files and folders offline, including both My Drive and Shared

Access Public Folders

  1. Knowledge Base
  2. Technology
  3. Email
  4. Outlook and Public Folders
*NOTE* Public Folders are currently only accessible on the Outlook 365 desktop app, not Outlook online.   In Microsoft Outlook 2016 In Outlook 2016, look for the "..." button in the lower

Standard Software

  1. Services
  2. Technology
  3. Computer and Device Support
Features TWU is committed to providing access to software necessary for faculty, staff, and students to pursue their goals. To request a software installation, please contact the Technology Service

Conference Room Technology

  1. Services
  2. Technology
  3. Computer and Device Support
Features PC content can be shared in conference rooms. Denton Open Rooms ACT 502 ACT 602 Denton Department-Owned Rooms ACT 1210 - Seats 15  - Features PC BHL 101 Seats

Mailing Lists (Listserv)

  1. Services
  2. Technology
  3. Communication
Getting started Access the mailing list service at https://lists.twu.edu/ (access on-campus or connected via VPN) Mailing lists (listservs) are subject to University Regulations and Procedures

Digital Signage

  1. Services
  2. Technology
  3. Computer Labs and Printing
Features Digital signage is a way of electronically displaying information on a screen.  Departments interested in digital signage may contact IT Solutions to receive consultation on product

Calendar (Google Suite and Outlook)

  1. Services
  2. Technology
  3. Collaboration
Features Google Suite Calendar Mobile interface and content Calendar sharing Sync with mobile devices Multi-calendar view and/or overlay Integration with Google Apps Good

Portal (Pioneer Portal)

  1. Services
  2. Technology
  3. Administrative and Business
  4. Enterprise Software and Systems
Features Portal contains a user's TWU identification information, links to email and Web Advisor / Student Self - Service, university announcements, links to other resources, ability to add links

Student Information System (Ellucian Colleague WebUI)

  1. Services
  2. Technology
  3. Administrative and Business
  4. Enterprise Software and Systems
Features Colleague is made up of different mnemonics which are codes that are used to gain access to specific menus, screens, and functions. Each user is set up with an account making Colleague

WebAdvisor (Colleague)

  1. Services
  2. Technology
  3. Administrative and Business
  4. Enterprise Software and Systems
Features WebAdvisor is a component of TWU’s student information system known as Ellucian Colleague. Students have access to their user account information, financial aid information and forms

Information Security Training

  1. Services
  2. Technology
  3. IT Professional Services
  4. Training
Features Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25

Classroom and Web Conferencing Technology Training

  1. Services
  2. Technology
  3. IT Professional Services
  4. Training
Features TWU Technology staff will provide training to build self-sufficiency in learning to operate the equipment in classrooms and web conference rooms. Getting started and support Contact

Software Discounts

  1. Services
  2. Technology
  3. IT Professional Services
  4. Discounts
Features The Office of Technology has arranged discounts for TWU students, faculty, and staff.  See twu.onthehub.com, to find discounted software prices to the university’s students, faculty and