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IT Solutions Organizational Chart

Jason Tomlinson, VP of Finance & Administration and Interim CIO  {Vacant}, Chief Information Officer Cori Trevino, Deputy CIO & Director, Customer Experience & Engagement Customer Experience

Usernames and Passwords (Pioneer Portal)

Features A user’s TWU portal username and password grants access to the network and many University systems, such as email, Web Advisor, and financial systems. Students must apply to the University

Phone Banks (Phone-a-thon)

Features Unified Communications can support a phone bank of 16 phones per location. Phone banks can be setup in Denton ACT rooms 502, 503, 602, and 603. Getting started Contact University

Productivity Software

Features Web Browser. A software application for retrieving, presenting, and traversing information resources on the World Wide Web. TWU Standard Options: Edge, Google Chrome (in computer labs

Videoconference Classrooms

Features Videoconference classrooms are technology enhanced classrooms with video conferencing equipment. Denton Videoconference Classrooms ACT 301 MCL 501 MCL 505 Dallas

Database Administration

Features Oracle and Microsoft SQL database administration is available to faculty and staff in academic and administrative departments that require it for applications or standalone databases

Spam Filtering Service (Proofpoint)

Features IT Solutions uses Proofpoint Enterprise Protection to block known and unknown vectors. Proofpoint blocks: Polymorphic and zero-day malware Weaponized attachments Malicious

Hardware Discounts

Features TWU has arranged discounted pricing for items such as pc, mac, or tablets with the companies listed below. To take advantage of the discounts, users must click into the stores from these

Printing and Printer Setup

Features Network printers are set up for departments to provide fast, cost-effective, and quality printing. Most departments have access to a black and white laser printer. Additional network

Labs and Kiosks

Features Currently, there are over 1140 computers spread across the University’s three locations. These resources include twelve computer classrooms, sixteen departmental labs, and eight open

Shared File Storage (X-Drive)

Features Network storage capability for all faculty, staff, and student employees is available through the X-Drive. Network data storage options for faculty and staff are provided through the X

Moving Computers (Inventory Control)

Features A computer move generally entails removing all cables and peripherals and carrying the components to a different location and re-connecting the computer in the new location with cable

Managed Workstations and Patch Management

Features The patch management service enables Technology staff to deploy critical security patches to computers across campus. On Saturdays, TWU computers are rebooted, allowing Technology

Anti-virus and Malware Protection

Features TWU has chosen MalwareBytes, as our End-Point protection solution for TWU devices. MalwareBytes, an enterprise solution that provides the highest possible level of protection, and ensures

Voicemail for Faculty and Staff

Features Store up to 200 voicemail messages Review voicemail messages via desktop/ mobile app, online account, phone, or email account Receive a fax in RingCentral Unified Communications