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Creating Accessible Multimedia and Web Content

  1. Knowledge Base
  2. Technology
PDF Accessibility WCAG 2.0 Compliance WCAG Accessibility Cheat Sheets National Center on Disability and Access to Education (NCDAE) Cheatsheets LinkedIn Learning Courses (Try out this

LinkedIn Learning suggested courses for Staff

  1. Knowledge Base
  2. Technology
  3. Training
Teamwork Foundations Business Etiquette: Phone, Email, and Text Developing Resourcefulness              Body Language for Leaders and Managers Communication Tips   Learning to Be Assertive

WebAdvisor (Colleague)

  1. Services
  2. Technology
  3. Administrative and Business
  4. Enterprise Software and Systems
Features WebAdvisor is a component of TWU’s student information system known as Ellucian Colleague. Students have access to their user account information, financial aid information and forms

IT Solutions Organizational Chart

  1. Knowledge Base
  2. Technology
  3. About IT Solutions
IT Solutions     Dr. Henry Torres, Chief Information Officer, Information Resources Manager (IRM) Operations Maureen Gamel, Sr Technology Operations Specialist {Vacant

Getting Started: New Employees

  1. Knowledge Base
  2. Technology
Welcome to Texas Woman’s University! IT Solutions is committed to service. There are many available systems and options new employees may need to access as they start their new position. Where to

Creating a TWU Pioneer Portal Account

  1. Knowledge Base
  2. Technology
A Pioneer Portal account is required for all TWU students, faculty and staff to access the network and university systems. Students may create a Portal account 3 - 5 business days after applying

Emergency Notifications (Pioneer Alerts)

  1. Services
  2. Technology
  3. Security
Texas Woman’s University has updated its Pioneer Alert emergency notification system to continue its efforts to keep students, faculty, and staff safe and informed during emergency or crisis

Install IBM SPSS Statistics 29 on a Mac

  1. Knowledge Base
  2. Technology
  3. Software
  4. SPSS
To install SPSS on a Mac at a TWU workstation, contact the Technology Service Desk. NOTE: SPSS 28 does not work on macOS Sonoma STEP 1 - Un-install Earlier Versions If you currently have

Phone Banks (Phone-a-thon)

  1. Services
  2. Technology
  3. Communication
Features Unified Communications can support a phone bank of 16 phones per location. Phone banks can be setup in Denton ACT rooms 502, 503, 602, and 603. Getting started Contact University

Voicemail for Faculty and Staff

  1. Services
  2. Technology
  3. Communication
Features Store up to 200 voicemail messages Review voicemail messages via desktop/ mobile app, online account, phone, or email account Receive a fax in RingCentral Unified Communications

Email Accounts

  1. Services
  2. Technology
  3. Communication
Features Faculty and Staff Faculty and staff will receive email through Exchange. Exchange is limited to 2.6GB storage. Faculty and staff email  is forwarded to Google. Typically, Exchange mail

Faculty Self Service - Submit Final Grades on Behalf of Another Instructor

  1. Knowledge Base
  2. Technology
  3. Student Information Systems
When faculty or staff need to submit final grades on another faculty member's behalf will need to contact the Registrar's office for access to do this. Steps to submit final grades can be found

Voice, Video, Text Chat (Google Meet, RingCentral, or Zoom)

  1. Services
  2. Technology
  3. Communication
Features Google Meet can be used to make/receive video or voice calls. All TWU faculty, staff, and students have a google account. There is also a mobile app available which allows for text

Instant Messaging (Google Chat, RingCentral)

  1. Services
  2. Technology
  3. Communication
Features Instant messaging (IM) Audio, video and web conferencing Presence Mobility Ad hoc screen sharing Online meetings Getting started and support Contact the Technology

Mailing Lists (Listserv)

  1. Services
  2. Technology
  3. Communication
Getting started Access the mailing list service at https://lists.twu.edu/ (access on-campus or connected via VPN) Mailing lists (listservs) are subject to University Regulations and Procedures