Technology Service Desk

Features

The Technology Service Desk is the single point of contact for the end users. The Service Desk is empowered to immediately diagnose and resolve a wide array of potential issues, change requests, and services. The team is comprised of well-trained, friendly analysts focused on customer service and quality. All communications with the Service Desk are recorded in a ticketing system. When pursuing a solution, the Service Desk will facilitate work with other Technology teams as necessary to ensure that the issue or request is promptly and properly addressed.

The Service Desk relies upon tiered service to provide the best support for Texas Woman’s University. They strive to resolve 80% of incoming requests; an additional 15% are escalated to on-site teams; the final 5% are escalated further and become projects.

Getting started

Contact the Technology Service Desk at 940-898-3971servicedesk@twu.edu, live chat, or submit a request by clicking Request Service on this page.

Who can use it

  • Faculty
  • Staff
  • Students
  • Alumni

Learn More

Hours of Operation

Monday - Thursday:  7:30 am to 9:00 pm
Friday:  7:30 am to 5:30 pm
Saturday:  9:00 am to 3:00 pm
Sunday:  3:00 pm to 9:00 pm

The Technology Service Desk provides limited support for non-TWU equipment and property (such as computers and software not wholly-owned by the University). Anything purchased with personal funds or installed on a personal device should primarily be supported by its vendor. Students, however, may take advantage of the STAR program, where student workers provide assistance to students and their technology.

Service Desk Objectives in ITIL Foundation

We do our best to link to only the best external sites but we cannot be held responsible for the quality or accuracy of such websites.

Related Services

STAR

Link List