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Services that are consultative in nature, in contrast to the other categories, which tend to be technology-based; these may be a combination of customer-facing and non-customer-facing services. Includes IT training, consulting/advisory services, business continuity/disaster recovery, enterprise architecture, portfolio/project management, and ITSM.

Categories (2)

Discounts

Cellular, Hardware, Software

Training

Lynda.com, Classroom & Videoconference Technology Training, Lunch with Lynda.com, Security Training, Tech Talks. Calendar at http://bit.ly/2gWBsVo

Services (10)

Annual Report

Technology develops its annual report to demonstrate its value to the University.

Quotes

The Office of Technology offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through the Office of Technology ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.

Professional Memberships

TWU Technology maintains relationships, memberships, and partnerships with various professional organizations to strengthen the quality of services offered.

Students Advisory Committee for Technology (StudentsACT)

The purpose of the Students Advisory Committee for Technology (Students-ACT) is to review and prioritize project proposals relating to student technology services and create recommended proposals for consideration by the CIO.

Student Technology Assistants and Resources Program (STAR)

Student Technology Assistants and Resources (STAR) is a technology resource program for all currently enrolled TWU students.

Technology Communication Committee

The Office of Technology maintains a standing communication committee.

Technology Knowledge Base

The Technology Knowledge Base contains articles with instructions about services listed in the Technology Service Catalog.

Technology Questions (FAQ)

Well-written answers to the most common user queries.

Technology Service Catalog

An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.

Technology Service Desk

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.