Name/Username/Domain Change

Full-time and part-time employees (never a student):

1. Go to the HR Forms website: https://servicecenter.twu.edu/TDClient/KB/ArticleDet?ID=31062
2. Click Address/Name Verification/Change under the Payroll section to download the form.
3. Fill out the Change Request form.
4. Return the form to Human Resources.
5. Wait 24 hours for processing.
6. If your name change did not automatically update throughout TWU systems, submit a ticket to the Service Desk by calling 940-898-3971 or emailing servicedesk@twu.edu.
7. In the ticket, include your current name and name change. The Service Desk will update your information throughout the TWU Active Directory and Gmail.

If you were a Texas Woman's student first, before you were an employee, you may need to follow the steps outlined below for "student employee."

Student employee:

Student employees must change their name with the Registrar and Human Resources.

1. Submit a Student Information Change request through the Registrar.
2. Return the form to the Registrar.
3. Go to the HR Forms website: https://servicecenter.twu.edu/TDClient/KB/ArticleDet?ID=31062
4. Click Address/Name Change under the Payroll section to download the form.
5. Fill out the Change Request form.
6. Return the form to Human Resources.
7. Wait 24 hours for processing.
8. If your name change did not automatically update throughout TWU systems, submit a ticket to the Service Desk by calling 940-898-3971 or emailing servicedesk@twu.edu.
9. In the ticket, include your current name and name change. The Service Desk will update your information throughout the TWU Active Directory and Gmail.

Student (not employed by TWU):

1. Submit a Student Information Change request through the Registrar.
2. Return the form to the Registrar.
3. Wait 24 hours for processing.
4. If your name change did not automatically update throughout TWU systems, submit a ticket to the Service Desk by calling 940-898-3971 or emailing servicedesk@twu.edu.
5. In the ticket, include your current name and name change. The Service Desk will update your information throughout the TWU Active Directory and Gmail.​

Username Change

All TWU students, faculty, and staff members are assigned a Portal username. A Portal username is automatically assigned when students apply and faculty/staff are hired. Once assigned, a Portal username can only be changed only by meeting the criteria above and only once per year. If a Pioneer has a change in name, their Portal username can also be changed to reflect their new name. One exception is "vanity" usernames that were created years ago. Those can be changed once to meet the TWU standard username format.

Request a Username Change for Faculty, Staff, and Students

1. Update TWU name record with Human Resources and/or the Registrar. Follow the steps in the Name Change section (above) for details.
2. Wait for name change confirmation from Human Resources and/or the Registrar.
3. Submit a ticket to the Service Desk (940-898-3971 or servicedesk@twu.edu) to request a username change.

New usernames are automatically formatted to include first initial and last name (Ex. jdoe). If your first initial and last name are currently in use (or were previously used), a number will be added to the username (Ex. jdoe2). Usernames cannot be reused under any circumstance.

Preferred Name

A student or employee who changes their preferred name with the Registrar, will see this change in Canvas. If they want to set a preferred name in GMail, they have the option to do so. Navigate to mail.google.com and log on with the @twu.edu email address and password. Click the settings gear > choose Settings > Accounts and Import > Send mail as: > edit info.

1. Sign into Oracle cloud
2. Click the home icon at the top right
3. Select Personal Details from the left navigation menu
4. Under name click the pencil icon to edit the Preferred Name
5. Submit

Domain Change

Employees are eligible to request a domain change. By default, students are on the Pioneer domain and faculty/ staff are on the FS domain.

Request Domain Change

1. Submit a ticket to the Service Desk (940-898-3971 or servicedesk@twu.edu).
2. In the ticket, include the following:
   • your ​​username.
   • the desired domain (Pioneer or Faculty/Staff).
   • if moving from Pioneer (student) to FA (faculty/staff), mention you need Exchange access
   • if you wish to use GMail only, request that your email settings show "do not keep a copy." This will allow for additional email storage.
   • and an ideal day/time to make the switch. Domain changes must be scheduled and typically take place during evening hours.
3. On the day of the scheduled change, log off of TWU account.
4. When the change is complete, the Service Desk will send confirmation and close the ticket request.​

For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu, techchat.twu.edu, or submit a request through the Technology Service Catalog.