Name Change

Full-time and part-time employees (non-student):

  1. Go to the HR Forms website: https://servicecenter.twu.edu/TDClient/KB/ArticleDet?ID=31062
  2. Click Address/Name Verification/Change under the Payroll section to download the form.
  3. Fill out the Change Request form.
  4. Return the form to Human Resources.
  5. Wait 24 hours for processing.
  6. If your name change did not automatically update throughout TWU systems, submit a ticket to the Service Desk by calling 940-898-3971 or emailing servicedesk@twu.edu.
  7. In the ticket, include your current name and name change. The Service Desk will update your information throughout the TWU Active Directory and Gmail.

Student employee:

Student employees must change their name with the Registrar and Human Resources.

  1. Submit a Student Information Change request through the Registrar.
  2. Return the form to the Registrar.
  3. Go to the HR Forms website: https://servicecenter.twu.edu/TDClient/KB/ArticleDet?ID=31062
  4. Click Address/Name Change under the Payroll section to download the form.
  5. Fill out the Change Request form.
  6. Return the form to Human Resources.
  7. Wait 24 hours for processing.
  8. If your name change did not automatically update throughout TWU systems, submit a ticket to the Service Desk by calling 940-898-3971 or emailing servicedesk@twu.edu.
  9. In the ticket, include your current name and name change. The Service Desk will update your information throughout the TWU Active Directory and Gmail.

Student (not employed by TWU):

  1. Submit a Student Information Change request through the Registrar.
  2. Return the form to the Registrar.
  3. Wait 24 hours for processing.
  4. If your name change did not automatically update throughout TWU systems, submit a ticket to the Service Desk by calling 940-898-3971 or emailing servicedesk@twu.edu.
  5. In the ticket, include your current name and name change. The Service Desk will update your information throughout the TWU Active Directory and Gmail.​

Username Change

All TWU students, faculty, and staff members are assigned a Portal username. A Portal username is automatically assigned when students apply and faculty/staff are hired. Once assigned, a Portal username can only be changed once per year. If a Pioneer has a change in name, their Portal username can also be changed to reflect their new name.

Request a Username Change for Faculty, Staff, and Students

  1. Update TWU name record with Human Resources and/or the Registrar. Follow the steps in the Name Change section (above) for details.
  2. Wait for name change confirmation from Human Resources and/or the Registrar.
  3. Submit a ticket to the Service Desk (940-898-3971 or servicedesk@twu.edu) to request a username change.

New usernames are automatically formatted to include first initial and last name (Ex. jdoe). If your first initial and last name are currently in use (or were previously used), a number will be added to the username (Ex. jdoe2). Usernames cannot be reused under any circumstance.

Important note for students and faculty: Usernames may only be changed during a time when the requestor is not enrolled or teaching a course. Please submit a ticket in-between semesters, or during a time of non-enrollment.

Domain Change

Regular employees as defined by the Human Resources Types of Staff Employment policy, are eligible to request a domain change.

Request Domain Change

  1. Submit a ticket to the Service Desk (940-898-3971 or servicedesk@twu.edu).
  2. In the ticket, include the following:
    • your ​​username.
    • the desired domain (Pioneer or Faculty/Staff).
    • a request that your email settings show "do not keep a copy." This will allow for unlimited email storage.
    • and an ideal day/time to make the switch. Domain changes must be scheduled and typically take place during evening hours.
  3. On the day of the scheduled change, log off of TWU account.
  4. When the change is complete, the Service Desk will send confirmation and close the ticket request.​

For additional support, contact the Technology Service Desk at 940-898-3971servicedesk@twu.edu, techchat.twu.edu, or submit a request through the Technology Service Catalog.

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Details

Article ID: 36017
Created
Fri 8/25/17 12:58 PM
Modified
Wed 7/17/19 12:58 PM