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RingCentral offers several options that can be used in combination to keep a direct extension private.

RingCentral users have the option to monitor phone calls for colleagues. HEADS UP: When someone changes their extension, Presence will need to be updated.

Call Queues are groups of Users or Extensions which receive queue calls to be answered by the next available member of the group. Calls are distributed one at a time to the people in the queue.

The Messaging Notifications feature has several options to be notified of voicemail, fax, or text messages. This article provides instructions on how to set up messaging notification settings of a user extension in the RingCentral online account.

Presence enables you to detect the phone status of your colleagues and display on your desk phones or RingCentral App. You can set user presence in RingCentral App (HUD) or RingCentral online.

RingCentral offers two options for groups of individuals to assist with answer a "mainline" for a department: RingGroups and Call Queues.

With RingCentral, your TWU phone number is a fax number. All faxes are digital and appear in the RingCentral app.

Frequently asked questions for RingCentral users transitioning from remote work back to campus

Setup caller ID on RingCentral desktop or mobile app. This is helpful for individuals who support a "main line"/queue and/or administrators who prefer callbacks to a main line, rather than their direct number.

RingCentral allows you to transfer a live call to a number of your choice. While transferring a call to a different number, you’ll have the option to transfer your call in one of three ways.