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Cellular Discounts

Features Mobile phone providers usually offer discounted rates to TWU employees, since TWU employees are also state employees. To see if employees can receive a discount on their service, simply

Reporting (SQL Reports)

Features Data can be provided in a variety of formats, including user defined reports, data feeds/exports and support for ad hoc reports and business intelligence tools. User Defined Reports

On-Site Support

Features Computer Peripheral Install and Support IT Solutions staff will install and troubleshoot equipment that may include, but is not limited to, printers, scanners, multi-function devices

Computer Allocation and Replacements

Features Computer Allocation Most full-time faculty and staff are allocated a single primary device based on their position and use case. This device is replaced on a replacement plan cycle

Voice, Video, Text Chat (Google Meet, RingCentral, or Zoom)

Features Google Meet can be used to make/receive video or voice calls. All TWU faculty, staff, and students have a google account. There is also a mobile app available which allows for text

Shared Email and Public Folders

Features Public folders in Outlook are used to share information. For instance, a public folder might be for a departmental calendar, a message board, shared email, or a variety of other

Instant Messaging (Google Chat, RingCentral)

Features Instant messaging (IM) Audio, video and web conferencing Presence Mobility Ad hoc screen sharing Online meetings Getting started and support Contact the Technology

Technology Service Ticketing System

Features Through the Service Center Client Portal, TWU faculty, staff, and students can request technology support and manage their service tickets. Self-service options include creating a ticket

Wireless Network (TWU Wifi)

Features "twunet" is the available, unencrypted wifi network available for anyone on campus. From “twunet” access the internet and TWU resources as if from the internet. Getting started

TWU Network

Features Technology researches, documents, and implements different methods for computers to communicate. This includes implementation and maintenance of switches and routers to connect the

Event Support & Live Streaming

Features IT Solutions manages a few Webinar Zoom licenses for events that are academic and where attendance is expected to be over 100. Select the Schedule a Zoom Webinar button to get started

Poster Printing Request

Features Denton Check out the Center for Faculty Excellence website for pricing details, FAQs, and other helpful information. Dallas Poster printing services are available to faculty and

Classroom Technology Upgrades and Hardware

Features IT Solutions provides audio visual design services to all areas of the University. This includes everything from TVs and projectors to microphones and speaker systems. IT Solutions will

SSO Authentication (Shibboleth)

Features Shibboleth is an authentication system that provides single sign-on (SSO) capabilities to protected online resources in web applications allowing web sites to make informed authorization

Secure Socket Layer (SSL) Certificates

Features SSL guards network access, online communications, and digital transactions by enabling a secure channel between servers and users. A trusted SSL certificate assures web users that a web

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