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Emergency Notifications (Pioneer Alerts)

Texas Woman's University Department of Public Safety uses a variety of methods to alert students, faculty, and staff in case of a significant emergency on a campus. ... Texas Woman’s University has updated its Pioneer Alert emergency notification system to continue its efforts to keep students, faculty, and staff safe and informed during emergency or crisis...

Instant Messaging (Google Chat, RingCentral)

RingCentral and Google Meet are communications tools that offer instant messaging (IM), as well as many other features to enhance collaboration and communication in an organization. ... Features Instant messaging (IM) Audio, video and web conferencing Presence Mobility Ad hoc screen sharing Online meetings Getting started and support Contact the Technology...

Mailing Lists (Listserv)

Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus. ... Getting started Access the mailing list service at https://lists.twu.edu/ (access on-campus or connected via VPN) Mailing lists (listservs) are subject to University Regulations and...

Personal Webspace (Google Sites)

TWU provides Google Suite for Education which includes the Sites application. ... Features Students, faculty, and staff may create their own wiki and websites with Google Sites. Google Suite features Sites, an application that allows individuals to create and collaborate on...

Shared File Storage (X-Drive)

Everyone at TWU has access to network storage space. ... Features Network storage capability for all faculty, staff, and student employees is available through the X-Drive. Network data storage options for faculty and staff are provided through the...

Standard Software

TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU. ... Features TWU is committed to providing access to software necessary for faculty, staff, and students to pursue their goals. To request a software installation, please contact the Technology...

Technology Service Ticketing System

The Technology Service Center is TWU's 100% web-based service request solution for technology support. ... Features Through the Service Center Client Portal, TWU faculty, staff, and students can request technology support and manage their service tickets. Self-service options include creating a...

Computer Issue

Issues related to your TWU device or department owned devices ... Service Description Computer Issue The Information Technology team extends its support to troubleshoot and repair hardware components or peripherals specifically for staff and faculty on...

TWU Login Assistance

Issues related to your TWU username and password ... Service Description TWU Login Assistance IT can help faculty, staff and students who need help setting up their accounts or resolving a login problem. Standard Features:  IT...

Network Issues

Report connectivity issues within the university campus network. ... Service Description Network issues Ensuring seamless connectivity is paramount, and the Information Technology team is dedicated to providing robust support for troubleshooting and resolving...

Shared Email and Public Folders

Microsoft Outlook allows for the creation of email-based “public folders” that can be shared among a group of TWU employees. The shared email service is typically used by departments that need a... ... Features Public folders in Outlook are used to share information. For instance, a public folder might be for a departmental calendar, a message board, shared email, or a variety of other...

Web Conference

A high performance web conferencing system with accessories is available on each of the three campuses for the purpose of connecting students in classrooms across distances, as well as connecting... ... Service Summary Web conference as a service is provided to support groups needing to connect classrooms in various locations, along with connecting business (administrative) meetings from...

Voice, Video, Text Chat (Google Meet, RingCentral, or Zoom)

Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services. ... Features Google Meet can be used to make/receive video or voice calls. All TWU faculty, staff, and students have a google account. There is also a mobile app available which allows for text...

Voicemail for Faculty and Staff

TWU Voicemail provides TWU faculty and staff a convenient and cost-effective system for receiving, sending, and managing voicemail messages. RingCentral is a unified communications package which... ... Features Store up to 200 voicemail messages Review voicemail messages via desktop/ mobile app, online account, phone, or email account Receive a fax in RingCentral Unified Communications...

Anti-virus and Malware Protection

Antivirus is protective software designed to defend a computer against malicious software. ... Features TWU has chosen MalwareBytes, as our End-Point protection solution for TWU devices. MalwareBytes, an enterprise solution that provides the highest possible level of...