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Services or Offerings?
Reporting (SQL Reports)
  1. Services
  2. Technology
  3. Administrative and Business
  4. Data, Reporting and Analytics
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
Annual Report
  1. Services
  2. Technology
  3. IT Professional Services
Technology develops its annual report to demonstrate its value to the University.
Security Incident Response Reporting
  1. Services
  2. Technology
  3. Security
Reporting information security concerns or suspected security incidents.
Pioneer Portal Account Creation issue
  1. Services
  2. Report an Issue
  3. Report an Issue
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
Printer Issues
  1. Services
  2. Report an Issue
  3. Report an Issue
Report an issue with your TWU printers, ImageNet printers, and GoPrint
Software Issues
  1. Services
  2. Report an Issue
  3. Report an Issue
Report software issues (Standard software, Student apps, Enterprise Apps)
Network Issues
  1. Services
  2. Report an Issue
  3. Report an Issue
Report connectivity issues within the university campus network.
Public Disclosure Program
  1. Services
  2. Technology
  3. Security
Any person that discovers a vulnerability in TWU systems or system components (e.g., hardware, software, firmware) may report the vulnerability to the Information Security team.
Student Information System (Ellucian Colleague UI)
  1. Services
  2. Technology
  3. Administrative and Business
  4. Enterprise Software and Systems
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
Technology Service Desk
  1. Services
  2. Technology
  3. IT Professional Services
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Website Service
  1. Services
  2. Marketing and Communication
Google Analytics
  1. Services
  2. Technology
  3. Administrative and Business
  4. Data, Reporting and Analytics
Google Analytics is a service offered by Google that generates detailed statistics about a website's traffic and traffic sources, and measures such things as conversions and sales. It's the most widely used website statistics service.
Custom Application/Form Testing
  1. Services
  2. Technology
  3. Administrative and Business
  4. Business Software and Systems
  5. Business Applications Support
After IT Solutions completes a custom application on behalf of a Department or Group, extensive testing is required to ensure that the application both functions as desired and has the look and feel wanted.
TX-RAMP Transitional Grace Period Request
  1. Services
  2. Technology
  3. Security
System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.
Statistical Analysis Software (SAS) - Education Analytical Suite
  1. Services
  2. Technology
  3. Administrative and Business
  4. Data, Reporting and Analytics
SAS (Statistical Analysis System) is an integrated system of business software products that allows users to perform statistical analysis, forecasting, quality improvement and more. Coursework assistance is managed by the Center for Research Design and Analysis. Contact information is available: https://twu.edu/center-for-research-design-and-...