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Services or Offerings?
Web Forms with Anonymous Payments
  1. Services
  2. Technology
  3. Administrative and Business
  4. Business Software and Systems
The Bursar's office manages all forms that require anonymous payments.
Forms and/or Workflow (SharePoint 2013 Nintex)
  1. Services
  2. Technology
  3. Administrative and Business
  4. Business Software and Systems
Automate your workflow by collaborating with IT Solutions. Move paper forms online and reduce the cost of doing business.
Classroom Service Request Form
  1. Services
  2. Technology
  3. Classroom, Learning, and Pedagogy Tools
Submit this form if you need help with the technology in a classroom or just need training on how to use the technology in the classroom.
*If you are having problems with this form, please email servicedesk@twu.edu with screenshots and a brief description of your problem.*
Custom Application/Form Testing
  1. Services
  2. Technology
  3. Administrative and Business
  4. Business Software and Systems
  5. Business Applications Support
After IT Solutions completes a custom application on behalf of a Department or Group, extensive testing is required to ensure that the application both functions as desired and has the look and feel wanted.
Custom Application/Form Development
  1. Services
  2. Technology
  3. Administrative and Business
  4. Business Software and Systems
Sometimes off-the-shelf software cannot meet the unique and complex requirements of a department, group, or business organization. TWU’s team of experienced developers and project coordinators can help, whether the need is a minor adjustment to existing software or the implementation of a major system.
Printer Support Request
  1. Services
  2. Technology
  3. Classroom, Learning, and Pedagogy Tools
This form is for printers located in/around computer labs across campus.
Purchasing Questions
  1. Services
  2. Procurement
  3. Purchasing
Use this form to submit questions related to purchasing, requisitions, or procurement processes.
Purchasing Request
  1. Services
  2. Procurement
  3. Purchasing
Use this form to request support with a Purchase Order or Requisition.
Oracle Cloud
  1. Services
  2. Oracle Cloud
Find support for Oracle Cloud using this brief form
Building Schedules
  1. Services
  2. ID Services
Use this form to make requests for changes to building schedules. Most requests will be related to events scheduled outside of regular hours. Only Faculty and Staff may submit this form.
Zoom Webinar Event Request
  1. Services
  2. Technology
  3. Collaboration
IT Solutions manages a limited number of Zoom Webinar licenses for academic events where attendance is expected to exceed 300 participants.

This form is intended for academic webinar requests only. For non-academic events or webinars, please contact Jess Tate (JTate2@twu.edu) with TWU Conference Services.
Supplier Request
  1. Services
  2. Procurement
  3. Supplier
Use this form to request assistance with the following:
- Student set-up
- Prospective employee travel reimbursement
- Supplier questions
- Finding a supplier
Summus Industries account
  1. Services
  2. Procurement
  3. Purchasing
For Summus account set-up and inquiries.
TX-RAMP Transitional Grace Period Request
  1. Services
  2. Technology
  3. Security
System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.
Export Controls on Electronic Devices
  1. Services
  2. Technology
  3. Computer and Device Support
In accordance with TWU Regulation and Procedure 02.450, IT Solutions provides laptops and certificates for employees who plan to travel to foreign countries.