RingCentral Call Handling & Hold Music

RingCentral provides options to determine where calls are routed. RingCentral allows separate voicemail greetings for during and after hours, if business hours are set.

Users can configure where to receive incoming calls during or after active user hours in the RingCentral online account.  During user hours, calls can be forwarded to desktop & mobile app, desk phone, third-party numbers (non-TWU numbers), or another user's phone. After user hours, calls can be sent directly to the voicemail, disconnected after playing an announcement, or forwarded to another number. 

• Setting up your call forwarding for business hours
• Setting up your call forwarding for after business hours

If account user hours are set to 24 hours/7 days a week, user hours must be set to set up call forwarding for after hours. 

See Recording custom greetings in the RingCentral online account, and Setting up your voicemail greeting.

Configure Hold Music

Hold music can be enabled for callers on hold. Once enabled, the type of sound heard by callers while on hold can also be chosen.

• Setting up your hold music

For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu,techchat.twu.edu, or submit a request through the Technology Service Catalog.