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Pioneer Portal is a user’s gateway to self-service.

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

Student Technology Assistants and Resources (STAR) is a technology resource program for all currently enrolled TWU students.

The purpose of the Students Advisory Committee for Technology (Students-ACT) is to review and prioritize project proposals relating to student technology services and create recommended proposals for consideration by the CIO.

The Technology Knowledge Base contains articles with instructions about services listed in the Technology Service Catalog.

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

The Technology Service Center is TWU's 100% web-based service request solution for technology support.

WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.

Blackboard is a web-based application which allows instructors to put class materials on the Internet.

A TWU email address (username@twu.edu) may allow a discount on cellular phone service.

Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or videoconference room.

By allowing students access to computers in class, they can fully engage their professor during class time and learn to effectively use the programs required for class.

The Center for Faculty Excellence can help with design, such as Blackboard banners for courses. The Center for Faculty Excellence & the Office of Technology provide poster printing services.

Lynda.com is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.

The Office of Technology commits to a culture of cybersecurity awareness through outreach, training, and promotion. TWU Technology is a member of the Stop.Think.Connect. Academic Alliance.