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Technology develops its annual report to demonstrate its value to the University.

In addition to primary support with the Oracle "Phoenix" E-Business Suite (Budget, Finance, & HR) system, Enterprise Applications can provide "out of the box" support to meet the unique requirements of a TWU department, group, or business organization--whether the need is a minor adjustment to the existing software or the implementation of a new product, new screen/form, report, or process.

Pioneer Portal is a user’s gateway to self-service.

The Office of Technology offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through the Office of Technology ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.

Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

Student Technology Assistants and Resources (STAR) is a technology resource program for all currently enrolled TWU students.

The purpose of the Students Advisory Committee for Technology (Students-ACT) is to review and prioritize project proposals relating to student technology services and create recommended proposals for consideration by the CIO.

The Office of Technology maintains a standing communication committee.

The Office of Technology offers project management services for software and hardware integration (access or connections to existing TWU systems), installation, and configuration.

The Technology Knowledge Base contains articles with instructions about services listed in the Technology Service Catalog.

Well-written answers to the most common user queries.

An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

The Technology Service Center is TWU's 100% web-based service request solution for technology support.