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Instant Messaging (Google Chat, RingCentral)
Features
Instant messaging (IM)
Audio, video and web conferencing
Presence
Mobility
Ad hoc screen sharing
Online meetings
Getting started and support
Contact the Technology
Digital Signage
Features
Digital signage is a way of electronically displaying information on a screen.
Departments interested in digital signage may contact IT Solutions in Dallas and Houston to receive
Shared File Storage (X-Drive)
Features
Network storage capability for all faculty, staff, and student employees is available through the X-Drive. Network data storage options for faculty and staff are provided through the X
Personal Webspace (Google Sites)
Features
Students, faculty, and staff may create their own wiki and websites with Google Sites. Google Suite features Sites, an application that allows individuals to create and collaborate on
Moving Computers (Inventory Control)
Features
A computer move generally entails removing all cables and peripherals and carrying the components to a different location and re-connecting the computer in the new location with cable
Managed Workstations and Patch Management
Features
The patch management service enables Technology staff to deploy critical security patches to computers across campus.
On Saturdays, TWU computers are rebooted, allowing Technology
Phone Banks (Phone-a-thon)
Features
Unified Communications can support a phone bank of 16 phones per location. Phone banks can be setup in Denton ACT rooms 502, 503, 602, and 603.
Getting started
Contact University
Anti-virus and Malware Protection
Features
TWU has chosen MalwareBytes, as our End-Point protection solution for TWU devices. MalwareBytes, an enterprise solution that provides the highest possible level of protection, and ensures
Voicemail for Faculty and Staff
Features
Store up to 200 voicemail messages
Review voicemail messages via desktop/ mobile app, online account, phone, or email account
Receive a fax in RingCentral Unified Communications
Email Accounts
Features
Faculty and Staff
Faculty and staff will receive email through Exchange. Exchange is limited to 2.6GB storage. Faculty and staff email is forwarded to Google. Typically, Exchange mail
Printing and Printer Setup
Features
Network printers are set up for departments to provide fast, cost-effective, and quality printing. Most departments have access to a black and white laser printer. Additional network
Labs
Features
Currently, there are over 1140 computers spread across the University’s three locations. These resources include twelve computer classrooms, sixteen departmental labs, and eight open
Productivity Software
Features
Web Browser. A software application for retrieving, presenting, and traversing information resources on the World Wide Web.
TWU Standard Options: Edge, Google Chrome (in computer labs
Web Conference
Service Summary
Web conference as a service is provided to support groups needing to connect classrooms in various locations, along with connecting business (administrative) meetings from
Database Administration
Features
Oracle and Microsoft SQL database administration is available to faculty and staff in academic and administrative departments that require it for applications or standalone databases