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Instant Messaging (Google Chat, RingCentral)

  1. Services
  2. Technology
  3. Communication
Features Instant messaging (IM) Audio, video and web conferencing Presence Mobility Ad hoc screen sharing Online meetings Getting started and support Contact the Technology

Digital Signage

  1. Services
  2. Technology
  3. Computer Labs and Printing
Features Digital signage is a way of electronically displaying information on a screen.  Departments interested in digital signage may contact IT Solutions in Dallas and Houston to receive

Shared File Storage (X-Drive)

  1. Services
  2. Technology
  3. Computer and Device Support
Features Network storage capability for all faculty, staff, and student employees is available through the X-Drive. Network data storage options for faculty and staff are provided through the X

Personal Webspace (Google Sites)

  1. Services
  2. Technology
  3. Collaboration
Features Students, faculty, and staff may create their own wiki and websites with Google Sites. Google Suite features Sites, an application that allows individuals to create and collaborate on

Moving Computers (Inventory Control)

  1. Services
  2. Technology
  3. Computer and Device Support
Features A computer move generally entails removing all cables and peripherals and carrying the components to a different location and re-connecting the computer in the new location with cable

Managed Workstations and Patch Management

  1. Services
  2. Technology
  3. Computer and Device Support
Features The patch management service enables Technology staff to deploy critical security patches to computers across campus. On Saturdays, TWU computers are rebooted, allowing Technology

Phone Banks (Phone-a-thon)

  1. Services
  2. Technology
  3. Communication
Features Unified Communications can support a phone bank of 16 phones per location. Phone banks can be setup in Denton ACT rooms 502, 503, 602, and 603. Getting started Contact University

Anti-virus and Malware Protection

  1. Services
  2. Technology
  3. Computer and Device Support
Features TWU has chosen MalwareBytes, as our End-Point protection solution for TWU devices. MalwareBytes, an enterprise solution that provides the highest possible level of protection, and ensures

Voicemail for Faculty and Staff

  1. Services
  2. Technology
  3. Communication
Features Store up to 200 voicemail messages Review voicemail messages via desktop/ mobile app, online account, phone, or email account Receive a fax in RingCentral Unified Communications

Email Accounts

  1. Services
  2. Technology
  3. Communication
Features Faculty and Staff Faculty and staff will receive email through Exchange. Exchange is limited to 2.6GB storage. Faculty and staff email  is forwarded to Google. Typically, Exchange mail

Printing and Printer Setup

  1. Services
  2. Technology
  3. Computer Labs and Printing
Features Network printers are set up for departments to provide fast, cost-effective, and quality printing. Most departments have access to a black and white laser printer. Additional network

Labs

  1. Services
  2. Technology
  3. Computer Labs and Printing
Features Currently, there are over 1140 computers spread across the University’s three locations. These resources include twelve computer classrooms, sixteen departmental labs, and eight open

Productivity Software

  1. Services
  2. Technology
  3. Administrative and Business
Features Web Browser. A software application for retrieving, presenting, and traversing information resources on the World Wide Web. TWU Standard Options: Edge, Google Chrome (in computer labs

Web Conference

  1. Services
  2. Technology
  3. Collaboration
Service Summary Web conference as a service is provided to support groups needing to connect classrooms in various locations, along with connecting business (administrative) meetings from

Database Administration

  1. Services
  2. Technology
  3. Wifi, Network, and Servers
Features Oracle and Microsoft SQL database administration is available to faculty and staff in academic and administrative departments that require it for applications or standalone databases