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Standard Software
Features
TWU is committed to providing access to software necessary for faculty, staff, and students to pursue their goals. To request a software installation, please contact the Technology Service
Conference Room Technology
Features
PC content can be shared in conference rooms.
Denton Open Rooms
ACT 502
ACT 602
Denton Department-Owned Rooms
ACT 1210 - Seats 15 - Features PC
BHL 101 Seats
Calendar (Google Suite and Outlook)
Features
Google Suite Calendar
Mobile interface and content
Calendar sharing
Sync with mobile devices
Multi-calendar view and/or overlay
Integration with Google Apps
Good
Portal (Pioneer Portal)
Features
Portal contains a user's TWU identification information, links to email and Web Advisor / Student Self - Service, university announcements, links to other resources, ability to add links
Student Information System (Ellucian Colleague WebUI)
Features
Colleague is made up of different mnemonics which are codes that are used to gain access to specific menus, screens, and functions. Each user is set up with an account making Colleague
Information Security Training
Features
Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25
Classroom and Web Conferencing Technology Training
Features
TWU Technology staff will provide training to build self-sufficiency in learning to operate the equipment in classrooms and web conference rooms.
Getting started and support
Contact
Cellular Discounts
Features
Mobile phone providers usually offer discounted rates to TWU employees, since TWU employees are also state employees. To see if employees can receive a discount on their service, simply
Reporting (SQL Reports)
Features
Data can be provided in a variety of formats, including user defined reports, data feeds/exports and support for ad hoc reports and business intelligence tools.
User Defined Reports
On-Site Support
Features
Computer Peripheral Install and Support
IT Solutions staff will install and troubleshoot equipment that may include, but is not limited to, printers, scanners, multi-function devices
Computer Allocation and Replacements
Features
Computer Allocation
Most full-time faculty and staff are allocated a single primary device based on their position and use case. This device is replaced on a replacement plan cycle
Technology Service Ticketing System
Features
Through the Service Center Client Portal, TWU faculty, staff, and students can request technology support and manage their service tickets. Self-service options include creating a ticket
Wireless Network (TWU Wifi)
Features
"twunet" is the available, unencrypted wifi network available for anyone on campus. From “twunet” access the internet and TWU resources as if from the internet.
Getting started
TWU Network
Features
Technology researches, documents, and implements different methods for computers to communicate. This includes implementation and maintenance of switches and routers to connect the
Classroom Technology Upgrades and Hardware
Features
IT Solutions provides audio visual design services to all areas of the University. This includes everything from TVs and projectors to microphones and speaker systems. IT Solutions will