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Antivirus is protective software designed to defend a computer against malicious software. ... Features TWU has chosen MalwareBytes, as our End-Point protection solution for TWU devices. MalwareBytes, an enterprise solution that provides the highest possible level of...

IT Solutions provides several video-conference rooms equipped with Cisco codecs and HD quality LifeSize units. ... Features PC content can be shared in conference rooms. Denton Open Rooms ACT 502 ACT 602 Denton Department-Owned Rooms ACT 1210 - Seats 15  - Features PC BHL 101 Seats...

The Managed Workstation program is TWU’s approach to managing University software and hardware computer needs. ... Features The patch management service enables Technology staff to deploy critical security patches to computers across campus. On Saturdays, TWU computers are rebooted, allowing...

All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities... ... Features A computer move generally entails removing all cables and peripherals and carrying the components to a different location and re-connecting the computer in the new location with cable...

IT Solutions provides on-site support for each of our three campuses. ... Features Computer Peripheral Install and Support IT Solutions staff will install and troubleshoot equipment that may include, but is not limited to, printers, scanners, multi-function...

The TWU DBAs support Oracle and Microsoft SQL databases for the TWU community. ... Features Oracle and Microsoft SQL database administration is available to faculty and staff in academic and administrative departments that require it for applications or standalone databases...

The on-campus networks provide access to a variety of computing and information services. ... Features Technology researches, documents, and implements different methods for computers to communicate.  This includes implementation and maintenance of switches and routers to connect the...

Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a... ... Features "twunet" is the available, unencrypted wifi network available for anyone on campus.  From “twunet” access the internet and TWU resources as if from the internet. Getting...

IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras. ... Features Web conference classrooms are technology enhanced classrooms with web conferencing equipment. Denton Web Conferencing Classrooms ACT 301 MCL 501 MCL 505 Dallas Web...

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of... ... Features The Technology Service Desk is the single point of contact for the end users. The Service Desk is empowered to immediately diagnose and resolve a wide array of potential issues, change...

Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs. ... Features Web Browser. A software application for retrieving, presenting, and traversing information resources on the World Wide Web. TWU Standard Options: Edge, Google Chrome (in computer...

Features Zoom Webinar IT Solutions manages a few Webinar Zoom licenses for events that are academic and where attendance is expected to be over 100. Select the Schedule a Zoom Webinar button...

The Technology Knowledge Base contains articles with instructions about services listed in the Technology Service Catalog. ... Features The Technology Knowledge Base is a part of the TeamDynamix suite of applications. This suite includes the Technology Service Catalog, the Technology Knowledge Base, and Technology...

IT Solutions offers project management services for software and hardware integration (access or connections to existing TWU systems), installation, and configuration. ... Features IT Solutions assists in evaluating needs and ensuring the technology requested will fulfill those needs. Prior to purchasing any technology items (hardware or software), the IT...

Client Services employs a dedicated team of technicians to ensure stable operation of all TWU computer labs and computer classrooms. ... Features Currently, there are over 1140 computers spread across the University’s three locations. These resources include twelve computer classrooms, sixteen departmental labs, and eight open...