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Technology Integration

  1. Services
  2. Technology
  3. IT Professional Services
Features IT Solutions assists in evaluating needs and ensuring the technology requested will fulfill those needs. Prior to purchasing any technology items (hardware or software), the IT Solutions

Technology Knowledge Base

  1. Services
  2. Technology
  3. IT Professional Services
Features The Technology Knowledge Base is a part of the TeamDynamix suite of applications. This suite includes the Technology Service Catalog, the Technology Knowledge Base, and Technology

Technology Service Desk

  1. Services
  2. Technology
  3. IT Professional Services
Features The Technology Service Desk is the single point of contact for the end users. The Service Desk is empowered to immediately diagnose and resolve a wide array of potential issues, change

Quotes

  1. Services
  2. Technology
  3. IT Professional Services
Features IT Solutions assists in evaluating needs and ensuring the technology requested will fulfill those needs. Prior to purchasing any technology items (hardware or software), IT Solutions is

Network Issues

  1. Services
  2. Report an Issue
  3. Report an Issue
Service Description Network issues Ensuring seamless connectivity is paramount, and the Information Technology team is dedicated to providing robust support for troubleshooting and resolving

View an Employee Payslip on Portal

  1. Knowledge Base
  2. Technology
  3. Software
Login to Pioneer Portal. Click My Tools. Click Faculty/Staff Tools. Click Payslip (Historical: FY2022-2023 and older). Current payslips are visible in Oracle Cloud. For additional

Training Resources: All Employees Leadership

  1. Knowledge Base
  2. Technology
  3. Training
LinkedIn Learning - Learning Path: Become a Leader Online, On-Demand       9 hours 8 minutes          Free LinkedIn Learning - Learning Path: Women in Leadership Online, On-Demand      12

ID Cards, Card Readers, and Access Control Systems

  1. Services
  2. Technology
  3. Security
Features The TWU Pioneer ID Card is more than just your official school identification. It can pay for meals at TWU retail food locations or the Dining Hall. It can get you into buildings and

TWU Login Assistance

  1. Services
  2. Report an Issue
  3. Report an Issue
Service Description TWU Login Assistance IT can help faculty, staff and students who need help setting up their accounts or resolving a login problem. Standard Features:  IT provides

Productivity Software

  1. Services
  2. Technology
  3. Administrative and Business
Features Web Browser. A software application for retrieving, presenting, and traversing information resources on the World Wide Web. TWU Standard Options: Edge, Google Chrome (in computer labs

Printing and Printer Setup

  1. Services
  2. Technology
  3. Computer Labs and Printing
Features Network printers are set up for departments to provide fast, cost-effective, and quality printing. Most departments have access to a black and white laser printer. Additional network

Labs

  1. Services
  2. Technology
  3. Computer Labs and Printing
Features Currently, there are over 1140 computers spread across the University’s three locations. These resources include twelve computer classrooms, sixteen departmental labs, and eight open

Hardware Discounts

  1. Services
  2. Technology
  3. IT Professional Services
  4. Discounts
Features TWU has arranged discounted pricing for items such as pc, mac, or tablets with the companies listed below. To take advantage of the discounts, users must click into the stores from these

Usernames and Passwords (Pioneer Portal)

  1. Services
  2. Technology
  3. Security
Features A user’s TWU portal username and password grants access to the network and many University systems, such as email, Web Advisor, and financial systems. Students must apply to the University

Spam Filtering Service (Proofpoint)

  1. Services
  2. Technology
  3. Security
Features IT Solutions uses Proofpoint Enterprise Protection to block known and unknown vectors. Proofpoint blocks: Polymorphic and zero-day malware Weaponized attachments Malicious