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Access Wireless Network (TWU Wifi)

Select twunet on a wireless-enabled device.  For additional support, contact the Technology Service Desk at 940-898-3971,,, or submit a request through the

View a Technology Service Request

A captioned video of these instructions is available on YouTube. Navigate to (from within the Catalog, click on Services). Log on

Search not working in Outlook for Windows

​Description: Partial or no search results are returned in the desktop version of Outlook for Windows. Resolution: Close Outlook. Go to Control Panel > choose small icon view > Indexing

iPhone: Lookup a Phone Number or Email Address in Exchange from the TWU Global Address List

TWU faculty or staff members' telephone extensions are available in the TWU Global Address List. Tap Contacts and then tap Groups. Select the Exchange account. This may appear as username

Redact SSN and DOB Data

Note: the birth year is not for public distribution at any time according to the Family Education Rights and Privacy Act (FERPA). SSN For Social Security Number, the first five digits should be

Install Google Drive for desktop (formerly Google Drive File Stream)

Google Drive files are accessible on the computer with Drive for desktop through File Explorer. Options include: Save specific files and folders offline, including both My Drive and Shared

Google Forms in Outlook Email

When sending a Google form, there is an option to include the form in the body of the email. In certain versions of Outlook, the recipient may not be able to complete and submit the form in the

Colleague-Using TSUM to View Test Scores

Access Colleague ( In the mnemonic lookup window located at the top center of the page type in the mnemonic TSUM to access the Test Summary screen. Type in one of the following to

Colleague-Using XCDR to Add Student Restrictions

Prerequisites Staff member must have Colleague Mnemonic XCDR available through the ST – Student System. Staff member's Staff and Volunteer (SVM) record must include the appropriate office code


Prerequisites Faculty member must have a valid Portal username and password. Faculty member must have a valid Colleague account. Faculty member must be an active employee. Faculty member

Faculty Self Service - Submit Final Grades on Behalf of Another Instructor

When faculty or staff need to submit final grades on another faculty member's behalf will need to contact the Registrar's office for access to do this. Steps to submit final grades can be found

Windows: screen image is upside down

​If the screen image is showing upside down, hold down CONTROL + ALT on the keyboard and press the up arrow. This will correct the screen image orientation. For additional support, contact the


RefWorks is a web-based program to store citations and then create a bibliography instantly. For TWU students, faculty and staff. TWU username and password required.   RefWorks

IHSH Room #10111 Information

Classroom Technology Room Type: Conference Room Capacity: 10 Technologies: Wall-mounted LCD monitor Computer Polycom Voice Point phone Logitech Webcam LifeSize Pod

IHSH Room #7305 Information

Classroom Technology Room Type: Videoconference Seminar Room Capacity: 16 Technologies: AMX touch panel control system Wall-mounted LCD monitor Instructor computer with one monitor